Business Process Analyst, Associate

Lawson Products; Chicago (IL); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

401k

Vision insurance

Dental insurance

Medical insurance

Paid holidays

PTO

Hybrid work model

Job summary

Lawson Products in Chicago, IL, is seeking an entry-level Business Process Analyst to develop and maintain operating systems with a primary focus on SAP and CRM. You will ensure QA requirements are met and support continuity of quote-to-cash initiatives, including testing and training materials for SAP and CRM.

The role operates on a hybrid schedule (3 days in the office, 2 remote) with a comprehensive benefits package including 401k, vision, dental, and medical plans, plus paid holidays and PTO.

Qualifications

• Associate degree required; bachelor's preferred in CS or related field.
• Minimum 1 year of QA testing or technical support experience.
• Experience with SAP and ERP-related tools is a plus.

Responsibilities

• Develops and maintains Lawson’s operating systems to ensure optimal performance.
• Collaborates with cross-functional teams and participates in business improvement meetings.
• Supports QA testing for quote-to-cash initiatives and deployments.
• Provides training and support to field sales and internal teams; creates training materials.
• Coordinates EPro and EDI requests between departments, customers, and invoicing portals.
• Performs other duties as assigned; roles may evolve with business needs.

Skills

QA testing

Technical support

Cross-functional collaboration

Communication skills

Analytical thinking

Education

Associate degree

Bachelor's degree preferred

Tools

SAP

Power BI

ProS

Shopify

PIM

Ariba

Coupa

Jaggaer

Job description

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.

We’re looking for an entry-level Business Process Analyst responsible for developing and maintaining Lawson's operating systems, with the primary focus on SAP and CRM. This role ensures the day-to-day Quality Assurance requirements are met and is responsible for continuity of all customer-facing and quote-to-cash technical initiatives. Additionally, this role supports testing for all quote-to-cash initiatives and develops and supports sales-training programs for SAP and CRM.

Our corporate headquarters is located in Chicago, IL. This role operates on a hybrid work model; employees spend three days working in the office and two days working remotely. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package.

Responsibilities

• Develops and maintains Lawson’s operating systems to ensure optimal performance and functionality.
• Builds a strong understanding of system features, business requirements, and testing objectives by collaborating with cross-functional teams and participating in business improvement meetings.
• Supports initiatives from business improvement meetings by working closely with the IT Business Analysts and IT Leads.
• Reviews requirement documents, functional specifications, and technical designs; performs end-to-end application testing while managing Q2C testing needs with internal teams.
• Conducts validation testing to support the successful deployment of applications into production.
• Troubleshoots technical issues with end users, identifying root causes and resolving problems in alignment with established process standards.
• Provides training and ongoing support to field sales and internal departments; develops training videos and Standard Work Instructions (Job Aids) as needed.
• Coordinates EPro and EDI requests between various departments, customers, and invoicing portals.
• Performs other duties and supports additional projects as assigned by management. Responsibilities and qualifications may evolve as business needs change.

Qualifications & Requirements

• Associate degree required; bachelor’s degree preferred, ideally in Computer Science or a related field.
• Minimum of 1 year of experience in QA testing, technical support, or engineering-related roles—or an equivalent combination of education and experience.
• Experience with SAP is a plus, especially in ERP platforms, product information management systems, reporting tools, content management systems, e-procurement platforms (e.g., Ariba, Coupa, Jaggaer), and RPA automation software.
• Solid understanding of QA principles, processes, and methodologies, with the ability to apply them effectively throughout development cycles.
• Strong interpersonal skills with the ability to thrive in a fast-paced, collaborative, and results-driven environment.
• Excellent verbal and written communication skills, with the confidence to present to all levels of Lawson employees and sales leadership.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), as well as familiarity with tools such as SAP, Power BI, PROS, Shopify, and PIM websites.
• Ability to identify cross-functional dependencies and connect the dots across multiple programs and processes.
• Strong analytical and problem-solving skills with exceptional attention to detail.

Our salary range for this role is $60,200 - $72,200 including a full benefits package.

Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.