Business Process Analyst

Veracyte, Inc.; United States; Remote; USD 95,000 - 109,000; Full time

Job summary

Veracyte, Inc. in the United States is seeking a motivated Business Process Analyst to support Reimbursement Operations through process improvement and system integration initiatives.

You will partner with IT, vendors, and business teams to document requirements, map workflows, and drive efficiency, quality, and patient outcomes in a healthcare setting. This role emphasizes analytical thinking, stakeholder management, and proficiency with Excel, PowerPoint, and process-mapping tools, with a base

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Healthcare Informatics, or related field.
• 1-3 years of experience in business analysis, process improvement, healthcare operations, revenue cycle, or related roles.
• Experience documenting business processes and identifying operational improvement opportunities.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in Microsoft Excel, PowerPoint, and process mapping tools.
• Experience in healthcare revenue cycle management, payer operations, diagnostics, laboratory services, or healthcare technology.

Responsibilities

• Analyze end-to-end revenue cycle workflows to reduce manual effort.
• Document current-state and future-state processes with maps and diagrams.
• Identify bottlenecks, delays, and quality issues.
• Recommend improvements for efficiency, scalability, compliance, and customer experience.
• Standardize workflows across Reimbursement Operations.
• Gather and document business requirements for initiatives.
• Create BRDs, user stories, and acceptance criteria.
• Prioritize enhancement requests and process improvements.
• Conduct impact assessments for system changes.
• Define success metrics and KPIs with stakeholders.
• Document system integration requirements and workflows.
• Collaborate with IT, vendors, and users to meet needs.
• Participate in testing, validation, user acceptance.
• Track deliverables, risks, issues, actions.
• Communicate updates to operational leadership.
• Support change management and adoption.

Skills

Analytical thinking

Problem-solving

Communication

Process mapping

Education

Bachelor's degree in Business Administration / Healthcare Administration / Information Systems / Healthcare Informatics

Tools

Microsoft Excel

PowerPoint

Process mapping tools

Job description

At the company, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at the company enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the the company way – it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.

Our Values

• We Seek A Better Way: We pursue bold ideas, embrace complexity, and keep pushing forward.
• We Make It Happen: We act with urgency, deliver with excellence, and always find a way.
• We Are Stronger Together: We engage with empathy, align around what's best for the company, and celebrate as one team.
• We Care Deeply: We show up with integrity, kindness, and respect for one another.

The Position

We are seeking a motivated Business Process Analyst to support Reimbursement Operations through process improvement, workflow optimization, and business transformation initiatives. This role will partner with Reimbursement Operations, IT, and external vendors to identify operational inefficiencies, document business requirements, and implement solutions that improve productivity, quality, reimbursement outcomes, and the patient experience.

The ideal candidate possesses strong analytical and process mapping skills and has experience supporting healthcare operations. This role will help drive initiatives involving workflow automation, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), Salesforce, XIFIN, Billing vendors, and system integrations that eliminate manual work and improve operational performance.

Key Responsibilities

Process Improvement & Operational Excellence

• Analyze end-to-end revenue cycle workflows and identify opportunities to reduce manual effort, rework, and process variation.

• Document current-state and future-state business processes using process maps, swimlane diagrams, and workflow documentation.

• Conduct root-cause analysis to identify operational bottlenecks, delays, and quality issues.

• Contribute to the development of recommendations to improve efficiency, scalability, compliance, and customer experience.

• Collaborate with operational teams to standardize and optimize workflows across Reimbursement Operations.

Business Analysis & Requirements Management

• Gather and document business requirements for operational and technology initiatives.

• Create process flows, business requirements documents (BRDs), user stories, and acceptance criteria.

• Support prioritization of enhancement requests and process improvement opportunities.

• Perform impact assessments for proposed operational and system changes.

• Assist business stakeholders in defining success metrics and operational KPIs.

Systems & Integration Support

• Assist in documenting system integration requirements and operational workflows between platforms.

• Collaborate with IT teams, vendors, and business users to ensure solutions meet operational needs.

• Participate in testing, validation, and user acceptance activities.

Project Support & Collaboration

• Participate in stakeholder meetings, process workshops, and requirements gathering sessions.

• Track project deliverables, risks, issues, and action items.

• Communicate recommendations, findings, and project updates to operational leadership.

• Support organizational change management and adoption of new processes.

Who You Are

Required Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Healthcare Informatics, or related field.

• 1-3 years of experience in business analysis, process improvement, healthcare operations, revenue cycle, or related roles.

• Experience documenting business processes and identifying operational improvement opportunities.

• Strong analytical, problem-solving, and critical-thinking skills.

• Excellent communication and stakeholder management abilities.

• Proficiency in Microsoft Excel, PowerPoint, and process mapping tools.

• Experience in healthcare revenue cycle management, payer operations, diagnostics, laboratory services, or healthcare technology.

Pay range

$95,000—$109,091 USD

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience, skillset, geographic location, industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

What We Can Offer Youthe company is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are thrilled to be recognized as a 2024 Certified Great Place to Work in both the US and Israel - a testament to our dynamic, inclusive, and inspiring workplace where passion meets purpose.

About the companythe company (Nasdaq: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world. We empower clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our the company Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformic and AI capabilities, and a powerful evidence-generation engine, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support continued innovation and pipeline development. For more information, please visit www.the company.com or follow us on LinkedIn or X (Twitter).

the company, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status.

the company participates in E-Verify in the United States.