Business Process Analyst

Capricorn Group; North East (Erie County); On-site; USD 70,000 - 90,000; Full time

Job summary

Capricorn Group is looking for a Business Process Analyst to manage and optimize the bank's business processes. This role involves analyzing workflow efficiency and implementing improvements, ensuring compliance with organizational requirements.

The ideal candidate should have a bachelor's degree in Business Administration and a minimum of 3 years of experience in project administration and process re-engineering within a commercial banking environment.

Qualifications

• Minimum of 3 years project administration experience.
• Minimum 3 years experience in process re-engineering in a commercial banking environment.
• Good general knowledge of Information Technology processes.

Responsibilities

• Manage and optimize business processes across the bank.
• Document and maintain process workflows.
• Facilitate change management for new processes.
• Provide guidance and training on process documentation.
• Deliver regular reports on process analysis and implementation.

Skills

Business process analysis

Process optimization

Stakeholder collaboration

Change management

Education

Bachelor's degree in Business Administration or related discipline

Job description

Introduction

PRIMARY PURPOSE OF THIS POSITION:The Business Process Analyst is the dedicated custodian of the bank's business processes, responsible for the end-to-end management, analysis, optimization, and documentation of organizational procedures. This role ensures that existing and new processes are robust, adhered to, and remain relevant to the bank's strategic objectives and regulatory requirements. The analyst also facilitates the implementation of documented processes within business units, often in support of various bank projects.

Key Performance Areas

• Business Process Analysis and Optimization
  • Collects, analyzes and interprets business processes to identify scope, impact of business problems, inefficiencies, and opportunities for improvement.
  • Collaborates with the Group BPM function to leverage best practices from the Group Centre of Excellence and ensure the bank derives maximum value from process initiatives.
  • Facilitates team meetings and workshops with stakeholders across various departments to document current-state ("as-is") process workflows and design future-state ("to-be") processes for improvement.
  • Identifies process risks and recommends appropriate changes or controls to eliminate or mitigate these risks, ensuring compliance and operational resilience.
  • Develops cooperative working relationships with all persons contacted in the course of performing assigned duties to foster collaboration and process adoption.
• Process Documentation and Management
  • Ensures existing and new processes are appropriately documented using standardized methodologies (e.g., flowcharts, swimlanes, process narratives).
  • Develops and maintains informational literature and user manuals for business processes and policies, making them accessible and understandable to end-users.
  • Manages the lifecycle of process documents: periodically reviewing processes and policies to ensure their relevance, accuracy, and adherence by departments.
  • Co-ordinates the publication of updated policies, processes, and procedures on the bank's internal platform (Lengau).
  • Serves as the Custodian and coordinator of the Bank’s centralized document imaging / archiving system for business processes.
  • Maintains Originals of approved and signed processes / policies on file
• Process Implementation and Monitoring
  • Supports the change management function by actively facilitating the implementation of new or updated documented processes within the business units impacted by projects or operational changes.
  • Follows up with relevant departments to monitor adherence and ensure compliance with newly implemented processes and policies.
  • Provides guidance and training to business unit personnel on new processes and documentation.
  • Monitors the effectiveness of implemented processes post-launch, gathering feedback and recommending further adjustments as needed.
• Support for Project Initiatives (Process Focus)
  • Provides process-specific input and expertise during the development of project management plans.
  • Responds to routine requests for process-related information during project execution.
  • Attends relevant project meetings (e.g., Project Committees, Steering Committees, BCF) to represent process interests and provide updates on process-related deliverables.
  • Assists in the administration of contract documents related to process improvement tools or external process consulting, ensuring proper filing.
• Operational Excellence and Reporting
  • Delivers client service in a professional manner to internal stakeholders regarding process queries and support.
  • Demonstrates an in-depth understanding of the bank's operational workflows and business process requirements.
  • Provides regular reports and feedback on process analysis progress, documentation status, implementation challenges, and process adherence to management.

Core Competencies

• Leading and Supervising
• Following Instructions & Procedures
• Coping with Pressures & Setbacks
• Achieving Personal Work Goals & Objectives
• Establishes good working relationships with colleagues and customers.
• Is approachable for help.
• Is thorough in quality assurance

Experience / Knowledge & Skills

• Bachelors diploma / degree or related tertiary educational qualification in Business Administration / Project Management or related discipline
• Good general knowledge of Information Technology processes
• Minimum of 3 years project administration experience
• Minimum 3 years’ experience in process Re-Engineering, Organization and methods, preferably in a commercial banking environment