Business Process Analyst

NetApp; Morrisville (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NetApp, based in Morrisville, NC, seeks a Senior Business Analyst to join a techno-functional team responsible for designing, developing, and deploying sustainable technical solutions for the Quote to Cash domain.

You will translate business needs into detailed requirements, collaborate with Oracle CPQ and ERP teams, and support UAT and defect triage. A strong cross-functional communicator with domain knowledge is essential for success in this hybrid environment.

Qualifications

• 8+ years of strong working experience in Core ERP and CPQ functions and related processes.
• End-to-end Quote to Invoice lifecycle expertise.
• Experience with Oracle, Salesforce, DevOps, and Jira as a business analyst.
• Ability to elicit requirements and design detailed process flows (Visio, Lucidchart).
• Experience analyzing and supporting new Quote to Invoice requirements.

Responsibilities

• Own overall Business Analysis, design, and support of system solutions for Quote to Cash teams.
• Collaborate with management and cross-functional peers on long-range projects.
• Lead and deliver business requirements as projects, programs, or enhancements.
• Coordinate with IT to ensure delivery of requirements in a user-friendly format.
• Facilitate User Acceptance Testing for new requirements and fixes.

Skills

Business Analysis

ERP/CPQ

Oracle

Salesforce

Jira

Visio/Lucidchart

Requirements Elicitation

Cross-functional Collaboration

QA/UAT Support

Education

Bachelor’s degree

Tools

Oracle CPQ

Oracle ERP

Salesforce

DevOps

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

As a Senior Business Analyst, you will work as part of a highly techno-functional team of professionals who are responsible for overall process and system design, development, and deployment of sustainable technical and application solutions to meet business requirements. Strong organizational skills, technical expertise and attention to detail are key in this role. This is the business domain and technology subject matter expert for the business domain they represent and are expected to have a thorough understanding of the business process and technical solutions required for the Quote to Cash teams.

Essential Functions:

As a Senior Business Analyst, you have responsibility for the overall Business Analysis, design, and support of system solutions for our internal Quote to Cash teams to address their business needs. You will also work with management and cross-functional peers on long-range projects requiring creative solutions.

Job Requirements

• Have a solid understanding of the business process that supports Quoting, PO and Order Management functions within a technical company.
• Be a business minded representative that engages both within IT and with business unit stakeholders to ensure alignment of technology solutions with business goals.
• Collaborates with end users to understand both new system requirements as well as existing capabilities, and their impact on process and policy.
• Work closely with technology delivery and development teams to ensure business requirements are delivered in a user-friendly format.
• Lead and deliver business requirements in the form of projects, programs and individual enhancements.
• Triage system bugs or enhancement requests to derive both prioritization and alignment with corporate objectives.
• Facilitate User Acceptance Testing for any new requirements, enhancements or bug fixes with the requesting business teams.
• Assists with resolving business escalations during both enhancements and project implementations, assisting with overcoming technical difficulties in alignment with our technical team.
• Partners with business stake holders and cross functional teams to create and document solution options and high-level design related to functional and non-functional requirements.
• Reviews feedback from business stakeholders, cross functional teams, Support Managers, and data they personally collect to identify and advocate for continuous improvement in the business domain or technology, including automations, process changes, or lifecycle management.

Qualifications

• 8 + Years of strong working experience and in-depth understanding of Core ERP and CPQ functions as well as related Processes.
• Business Process expertise on End-to-End Quote to Invoice life cycle.
• Experience working with Oracle, Salesforce, DevOps, and Jira as a business analyst.
• Ability to elicit requirements and design detailed process flows that can capture User, Data and Systems flows in Visio, Lucid Chart, etc.
• Experienced in analyzing and supporting new requirements on Quote to Invoice process flow.
• Strong history of user support and defect triage from a business focus to support technical fixes.
• Oracle upgrade or Implementation experiences is preferred.
• Strong Understanding of project Planning and RCA Processes.
• Solid Understanding of Various Cloud types i.e., IAAS, PAAS and SAAS.
• Must have solid Understanding of Private Cloud ecosystem solution approaches. Private cloud or Hybrid cloud solution enablement or implementation for business solutions is an added advantage.
• Working Experience with Oracle CPQ and how it interacts with Oracle ERP.
• Ability to work cross functionally to support Major Milestones and Key Initiatives. Along with a team player, individual contributor with good communication is a must.

Education

• Bachelor’s degree required; MBA or equivalent advanced degree a plus

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You’ll Thrive at NetApp

At NetApp, you won’t wait for the perfect moment—you’ll make it. The early planning, the extra thought, the bold idea that turns good into great: That’s how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you’re ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.