Business Process Analyst

Summit Consulting; Los Angeles (CA); Hybrid; USD 80,000 - 106,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition reimbursement

Paid time off

401(k) with company match

Employee stock purchase plan

Commuter benefits

Parental leave

Job summary

Republic Indemnity Company of America is hiring a Business Process Analyst to map underwriting and operational workflows, identify bottlenecks, and develop improvement plans. The role focuses on data-driven analysis, process alignment, and change management across the organization.

Hybrid role with in-office and remote work options; requires a Bachelor’s degree and 3 years of process improvement experience, with insurance exposure preferred.

Qualifications

• Education: Bachelor’s degree in Business, IT, CS, Engineering, or related field, or equivalent experience.
• Experience: generally 3 years in business process improvement.
• Insurance experience preferred.
• Lean, Six Sigma, or Lean Six Sigma desirable.

Responsibilities

• Participates in assessments of existing business processes and interdependencies with policies and procedures.
• Assists with developing new processes to meet objectives.
• Uses data-driven analysis to identify inefficiencies, bottlenecks, and UX enhancements.
• Aligns new processes with existing ones for scalability.
• Tests business process designs for accuracy and efficiency.
• Collaborates with stakeholders to develop improvement plans.
• Leverages system functionality to support objectives.
• Establishes KPIs to measure process effectiveness.
• Tracks and reports progress; supports change management and training.

Skills

Process mapping

Data analysis

Project management

Change management

Lean Six Sigma

AI opportunities

Tableau

Power BI

Education

Bachelor’s degree in Business, IT, CS, Engineering, or related field

Tools

Tableau

Power BI

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group. We combine a \"small company\" culture where your ideas will be heard with \"big company\" expertise to help you succeed. With over 35 specialty property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. For over 50 years, Republic Indemnity has been a trusted partner for businesses across the western U.S., helping them effectively manage their workers' compensation costs. Our headquarters in Woodland Hills, California, along with an additional office in San Francisco, to serve a hub for our operations. We specialize in workers' compensation in California and other western states, along with capabilities to support multistate accounts across the US. Our Vision: Clear Paths to Success At Republic, we believe in creating clear pathways for everyone - whether it's a broker, policyholder, injured worker, or colleague. We're committed to helping people reach their goals and achieve success. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Republic Indemnity markets workers’ compensation insurance to a wide range of clients, primarily in California and the western United States. With a focus on strong results and exceptional service, we offer ongoing opportunities to learn and grow. Republic Indemnity is hiring a Business Process Analyst to focus on mapping underwriting and operational workflows, identifying bottlenecks, evaluating automation and AI opportunities, developing process improvement recommendations, and supporting implementation and adoption efforts. Republic's culture is built on connection, shared learning, and strong relationships. For candidates local to the Woodland Hills, CA area, this is a hybrid role that combines in-office and remote work. Employees are expected to maintain a meaningful on-site presence to support collaboration, relationship building, and business success. For candidates outside of Woodland Hills, this position can be fully remote.

Essential Job Functions and Responsibilities

• Participates in conducting assessments of existing business processes and interdependences with business polices, and procedures.
• Assists with developing new processes as required to meet business objectives.
• Utilizes data-driven analysis to assist in identifying inefficiencies, sub-optimal customer/user experience, bottlenecks, and areas for enhancement.
• Assists with aligning new business processes with existing ones to ensure scalability.
• Conducts testing of business process designs to assist with calibrating accuracy and efficiency.
• Collaborates with business stakeholders to assist with developing actionable improvement plans.
• Leverages system functionality to support business objectives.
• Assists with establishing key performance indicators to measure business process effectiveness.
• Tracks and reports on progress.
• Addresses any resistance to change and assists with coordinating change management including training/support during process transitions.
• Assists with facilitating the adoption of new business policies and processes across the organization.
• Performs other duties as assigned.

Job Requirements

• Education: Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
• Experience: Generally, a minimum of 3 years of Business Process improvement experience.
• Prior Insurance experience preferred.
• Completion of or continuing progress toward a professional process improvement designation preferred, such as Lean, Six Sigma, or Lean Six Sigma.

Scope of Job/Qualifications

• Develops proficiency in process mapping, data analysis, and project management.
• Responsible for straightforward process analysis, design and simulation, requiring a moderate degree of creativity and latitude.
• Works to assist with small projects or low to moderately complex projects.
• Develops knowledge of industry trends, best practices, and benchmarks and assists with incorporating relevant insights into process improvement initiatives.
• Requires a foundational understanding of the organization's business and technology operations.
• Foundational analytical skills with the ability to gather and analyze data to drive decision-making.

Preferred Qualifications

• Workers' compensation underwriting or insurance operations experience
• Business process improvement and process mapping expertise
• Familiarity with AI, automation, and self-service initiatives
• Lean, Six Sigma, or continuous improvement experience
• Tableau and/or Power BI experience
• Requirements gathering and cross-functional stakeholder facilitation skills

Company: RICA Republic Indemnity Company of America Salary Range: $80,040.00 -$106,260.00 Benefits:

• We offer competitive benefits packages for full-time and part-time employees*
• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.
• Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
• *Excludes seasonal employees and interns.

Clearing the way forward since day one Republic Indemnity is how producers, policyholders, and injured workers can overcome all the complexities of workers’ comp and get a clear way forward. Too many people run into endless obstacles when navigating workers’ comp. From unanswered calls to uncertainty around pricing to unresolved claims and more – it seems like there’s always some issue holding you back. To get a clear way forward, you’ve got to beat the complexity, get more attention, and make life easier. Only Republic Indemnity brings you this approach. That’s why our policyholder tenure averages 10 years and why employee tenure averages 17 years. Republic Indemnity brings you over five decades of financial stability, an “A+” rating by A.M. Best, and the added strength and support of the Great American Insurance family.

Republic Indemnity is headquartered in Calabasas, California, with offices in San Francisco and San Diego. We write business in California, Alaska, Arizona, New Mexico, Colorado, Texas, Utah, Montana, Oregon, Idaho, and Nevada. Republic Indemnity Company of America and Republic Indemnity Company of California are members of Great American Insurance Group and subsidiaries of American Financial Group, Inc., which is a publicly traded company on the New York Stock Exchange under the symbol AFG.