Business Process Analyst

Great American Insurance Group; Los Angeles (CA); Hybrid; USD 80,000 - 106,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness plans

Parental leave

Adoption assistance

Tuition reimbursement

Paid Time Off

Paid holidays

401(k) plan with company match

Employee stock purchase plan

Commuter benefits

Job summary

Republic Indemnity is hiring a Business Process Analyst in California to map underwriting and operational workflows, identify bottlenecks, evaluate automation and AI opportunities, and support implementation and adoption efforts.

This hybrid role combines in-office and remote work, requiring collaboration, data-driven analysis, and process improvement skills to drive efficiency and change across the organization.

Qualifications

• Education and experience as stated: Bachelor's degree in a related field and minimum 3 years in process improvement.
• Experience in or preferred knowledge of insurance operations and process improvement design.
• Familiarity with AI, automation, and self-service initiatives.

Responsibilities

• Participates in assessments of existing processes and interdependencies with policies and procedures.
• Uses data-driven analysis to identify inefficiencies, bottlenecks, and user experience improvements.
• Helps align new processes with existing ones to ensure scalability.
• Conducts testing of process designs to calibrate accuracy and efficiency.
• Collaborates with stakeholders to develop actionable improvement plans.
• Leverages system functionality to support business objectives.
• Assists with establishing KPIs and tracking progress.

Skills

Data analysis

Process mapping

Project management

Stakeholder facilitation

Change management

Training/support

Education

Bachelor's degree in Business, IT, CS, Engineering or related field

Tools

Tableau

Power BI

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a \"small company\" culture where your ideas will be heard with \"big company\" expertise to help you succeed. With over 35 specialty property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

For over 50 years, Republic Indemnity has been a trusted partner for businesses across the western U.S., helping them effectively manage their workers' compensation costs. Our headquarters in Woodland Hills, California, along with an additional office in San Francisco, to serve a hub for our operations. We specialize in workers' compensation in California and other western states, along with capabilities to support multistate accounts across the US.

Our Vision: Clear Paths to Success

At Republic, we believe in creating clear pathways for everyone - whether it's a broker, policyholder, injured worker, or colleague. We're committed to helping people reach their goals and achieve success.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Republic Indemnity markets workers' compensation insurance to a wide range of clients, primarily in California and the western United States. With a focus on strong results and exceptional service, we offer ongoing opportunities to learn and grow.

Republic Indemnity is hiring a Business Process Analyst to focus on mapping underwriting and operational workflows, identifying bottlenecks, evaluating automation and AI opportunities, developing process improvement recommendations, and supporting implementation and adoption efforts.

Republic's culture is built on connection, shared learning, and strong relationships. This is a hybrid role that combines in-office and remote work. Employees are expected to maintain a meaningful on-site presence to support collaboration, relationship building, and business success.

Essential Job Functions and Responsibilities

• Participates in conducting assessments of existing business processes and interdependences with business polices, and procedures. Assists with developing new processes as required to meet business objectives.
• Utilizes data-driven analysis to assist in identifying inefficiencies, sub-optimal customer/user experience, bottlenecks, and areas for enhancement.
• Assists with aligning new business processes with existing ones to ensure scalability.
• Conducts testing of business process designs to assist with calibrating accuracy and efficiency.
• Collaborates with business stakeholders to assist with developing actionable improvement plans.
• Leverages system functionality to support business objectives.
• Assists with establishing key performance indicators to measure business process effectiveness. Tracks and reports on progress.
• Addresses any resistance to change and assists with coordinating change management including training/support during process transitions. Assists with facilitating the adoption of new business policies and processes across the organization.
• Performs other duties as assigned.

Job Requirements

Education: Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.

Experience: Generally, a minimum of 3 years of Business Process improvement experience. Prior Insurance experience preferred. Completion of or continuing progress toward a professional process improvement designation preferred, such as Lean, Six Sigma, or Lean Six Sigma.

Scope of Job/Qualifications: Develops proficiency in process mapping, data analysis, and project management. Responsible for straightforward process analysis, design and simulation, requiring a moderate degree of creativity and latitude. Works to assist with small projects or low to moderately complex projects. Develops knowledge of industry trends, best practices, and benchmarks and assists with incorporating relevant insights into process improvement initiatives. Requires a foundational understanding of the organization’s business and technology operations. Foundational analytical skills with the ability to gather and analyze data to drive decision-making.

Preferred Qualifications

• Workers' compensation underwriting or insurance operations experience
• Business process improvement and process mapping expertise
• Familiarity with AI, automation, and self-service initiatives
• Lean, Six Sigma, or continuous improvement experience
• Tableau and/or Power BI experience
• Requirements gathering and cross-functional stakeholder facilitation skills

Company

RICA Republic Indemnity Company of America

Salary Range

$80,040.00 -$106,260.00

Benefits

• medical coverage
• dental coverage
• vision coverage
• wellness plans
• parental leave
• adoption assistance
• tuition reimbursement
• Paid Time Off
• paid holidays
• 401(k) plan with company match
• employee stock purchase plan
• commuter benefits

*Excludes seasonal employees and interns.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.