Business Performance & Insights Manager (Fully Remote)

IGS Energy; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

IGS Energy is seeking a data analytics professional to drive insight generation and decision support for leadership across sales, enrollment, retention, and customer care. The role focuses on identifying trends, risks, opportunities, and translating data into clear recommendations.

You will build executive dashboards and scorecards, automate reporting, and partner with leaders to measure outcomes and impact on strategic initiatives.

Qualifications

• Translate data into actionable recommendations.
• Identify trends, risks, and opportunities before they materialize.
• Develop and optimize executive dashboards and KPIs.

Responsibilities

• Provide fact-based insights to inform leadership decisions across key business areas.
• Support leadership through recurring reviews, executive presentations, and strategic planning.
• Analyze performance, quantify improvement opportunities, and measure results.

Skills

Insights generation

Trend analysis

Root-cause analysis

Executive reporting

Job description

Business Performance & Decision Support:

• Provide fact-based insights that inform leadership decisions across sales, enrollment, retention, customer care, collections, and revenue integrity.
• Support the GM and leadership team through recurring business reviews, executive presentations, and strategic planning.

Insight Generation & Business Analysis:

• Proactively identify trends, risks, and opportunities before they become material issues.
• Conduct root-cause analysis, develop hypotheses, and translate data into clear recommendations.

Operations, Workforce & Customer Experience Analytics:

• Analyze customer care performance and contact drivers to improve operational efficiency and service outcomes.
• Partner with leadership to quantify improvement opportunities and measure results.

Executive Reporting & Performance Management:

• Develop executive dashboards, scorecards, and KPIs that provide visible, timely, and actionable information.
• Increase reporting automation and visualization effectiveness to focus more capacity on insights and action.

IGS Energy

IGS Energy is a purpose-driven energy retailer serving homes and businesses across the U.S. and Canada. We are one of the nation's leading energy providers, delivering customized solutions to millions of customers while fostering a culture of wellbeing and career growth.