Business Optimization Analyst I

Jobtailor; Los Angeles (CA); On-site; USD 70,304 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Stock Purchase Plan

401K match

Paid Vacation & Holidays

Personal Days

Job summary

WM is seeking an Operations Analyst to analyze district/market data, deliver coaching insights, and support site performance. The role emphasizes strong data analytics, cross-functional collaboration, and travel within the market area. Hybrid work is required with 1–2 days on-site weekly and occasional overnight stays.

The ideal candidate translates data into actionable insights, communicates effectively across levels, and supports continuous improvement in data collection and system usage.

Qualifications

• Experience with reports, dashboards, spreadsheets, or metrics.
• Strong analytical and problem-solving skills.
• Ability to communicate findings clearly.

Responsibilities

• Partner with Site Operations teams for data-driven coaching.
• Prepare data for coaching conversations and operational reviews.
• Monitor KPIs and data quality to identify trends and issues.
• Support audits to ensure data accuracy and compliance with processes.

Skills

Data analytics

Dashboards & reports

Cross-functional collaboration

Communication

Problem solving

Education

High School Diploma or GED

Tools

Excel

Job description

Job Summary

Operations Analysts are responsible for District/Market Segment Area data analytics and reviews, partnering closely with the site leadership to deliver daily coaching insights and support site performance. This role requires strong system and data analytics expertise, cross-functional collaboration, and some travel based on MSA size. They monitor performance metrics and data quality to identify trends and improvement opportunities, working with field teams to drive accuracy, compliance, and effective system use. The ideal candidate is analytical, detail-oriented, and able to translate data into actionable insights while effectively communicating and influencing at all levels.

This is a hybrid role, and travel is expected throughout the Market Area (Fresno County to San Diego County). Schedule must be flexible to meet the operational needs of the sites they support. Operations Analysts are expected to spend at minimum 1-2 days per week working onsite with their team, or to attend training and team meetings. Overnight stays as needed; Candidate must live in market area.

II. Essential Duties and Responsibilities

• Business partner for Site Operations teams.
• Prepares data for coaching conversations with employees on operational procedures and system usage.
• Support analysis and review of the day-to-day operations of the district.
• Partners with Site Operations to prepare reports on data summaries, changes, and trends to improve performance, accuracy, and compliance with established processes.
• Monitor operational reports, dashboards, and key performance indicators (KPIs) to identify performance trends and potential issues.
• Conduct audits and reviews to ensure data accuracy and adherence to company standards.
• Supports Standard Operating Procedures for data collection.
• Participates in regular business reviews with Site Operations to focus on business opportunities.
• Recommend changes, updates, and processes for continuous improvement in areas of expertise.

III. Qualifications

A. Required Qualifications

• High School Diploma or GED

B. Preferred Qualifications

• Experience working with reports, dashboards, spreadsheets, or operational metrics.
• Experience providing training, coaching, process improvement, or operational support.
• Ability to work independently and manage multiple priorities.
• Strong analytical and problem-solving skills.
• Ability to identify trends and communicate findings clearly.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

PAY:

The expected base pay range for this hybrid position is $70, 304 - $75,000 . This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location..

V. Benefits

• At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.
• As well as a Stock Purchase Plan, Company match on 401K, and more!
• Our employees also receive Paid Vacation, Holidays, and Personal Days.
• Please note that benefits may vary by site.