Business Ops Manager - Change & Partner Program

Pyramid Consulting, Inc; United States; On-site; USD 62,000 - 68,000; Full time

Job summary

Pyramid Consulting, Inc. is seeking an experienced Business Ops Manager - Change & Partner Program for a 12-month contract, remote in the US.

This role leads end-to-end change management to consolidate legacy partner programs into a unified global partner program, coordinating across GTM, Legal, Finance, and Technology. The ideal candidate brings 6+ years in change management or program operations, excellent executive presence, and a proven track record facilitating Steering Committees and

Qualifications

• 6+ years in Change Management or Program/PM roles.
• Experience consolidating partner programs or migrations.
• Facilitation of Steering Committees and executive reviews.
• Strong cross-functional collaboration with GTM, Legal, Finance.

Responsibilities

• Develop and lead end-to-end change management strategies for consolidating legacy partner programs into a unified global partner program.
• Define change impact assessments, readiness criteria, adoption metrics, and success measures for migrating programs.
• Build and maintain a master transition roadmap and sequencing Waves to minimize disruption.
• Lead Executive Governance & Leadership Forums; plan and facilitate Steering Committee and executive decision forums.
• Prepare executive-ready materials communicating decisions, risks, tradeoffs and program status.
• Drive follow-through on executive decisions and track action items across workstreams.
• Partner with Marketing and Communications to deliver tailored communications for partners and internal stakeholders.

Skills

Change Management

Program Management

GTM Operations

Stakeholder Management

Executive Communication

Education

Prosci ADKAR certification

Tools

PRM Systems

Job description

Immediate need for a talented Business Ops Manager - Change & Partner Program. This is a 12 months contract opportunity with long-term potential and is located in US (Remote).

Job ID: 26-25511

Pay Range: $45 - $49/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Develop and lead end-to-end change management strategies and execution plans for consolidating legacy partner programs into a unified global partner program.
• Define change impact assessments, readiness criteria, adoption metrics, and success measures for each migrating program.
• Build and maintain a master transition roadmap, sequencing migration waves to minimize partner and business disruption.
• Executive Governance & Leadership Forums
• Own the planning, agenda setting, and facilitation of Steering Committee (SteerCo), business reviews, and executive decision forums supporting program transitions.
• Prepare executive-ready materials that clearly communicate key decisions, risks, tradeoffs, recommendations, and program status.
• Drive follow-through on executive decisions, ensuring action items are tracked, managed, and closed across workstreams.
• Stakeholder Alignment & Communication
• Serve as the primary liaison across program teams, legacy program owners, GTM Finance, Legal, Technology, Marketing, and partner-facing teams throughout the transition.
• Partner with Marketing and Communications teams to develop and deliver tailored communications for partners, sellers, and internal stakeholders impacted by program changes.
• Establish feedback loops to proactively surface partner and stakeholder concerns, ensuring issues are routed to the appropriate owners for resolution.
• Drive cross-functional alignment and maintain clear communication across multiple workstreams and stakeholder groups.
• Risk & Readiness Management
• Identify and assess transition risks, including partner attrition, revenue disruption, process gaps, and technology/system dependencies.
• Develop and execute risk mitigation and contingency plans to minimize business and customer impact.
• Partner with Training, Enablement, and Support teams to ensure internal and partner-facing readiness ahead of each migration wave.
• Track and report migration health, adoption, readiness, and risk status to senior leadership.
• Establish repeatable playbooks, templates, governance frameworks, and processes to standardize future program migrations and transitions.
• Partner with Data and Analytics teams to develop dashboards and reporting mechanisms tracking migration progress, adoption, risks, and overall program health.
• Capture lessons learned from each migration wave and continuously refine the change management strategy, processes, and governance model.

Key Requirements and Technology Experience:

• 6 years of experience in Change Management, Program/Project Management, Business Operations, or GTM Operations, ideally supporting large-scale organizational, business, or system transitions.
• Proven experience leading complex, multi-stakeholder program consolidations, migrations, or transformations, preferably within partner, channel, or ecosystem programs.
• Exceptional executive presence and communication skills, with demonstrated experience facilitating and driving senior leadership forums, Steering Committees, business reviews, and decision forums.
• Strong ability to synthesize ambiguous, cross-functional information into clear, structured recommendations and actionable decisions for executive audiences.
• Deep stakeholder management and cross-functional collaboration skills across GTM, Product, Legal, Finance, Technology, Marketing, and partner-facing organizations.
• Strong experience in change impact assessment, organizational readiness, adoption planning, risk management, and executive reporting.
• Change management certification such as Prosci ADKAR preferred.
• Experience with partner/channel programs, Partner Relationship Management (PRM) systems, or B2B SaaS ecosystems is a plus.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.