Business Operations Technician

Berkley Industrial Comp (a Berkley Company); Homewood (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Berkley Industrial Comp in Homewood, AL seeks an Associate Underwriter to support renewal underwriting, client onboarding, and service delivery. You will gain exposure to policy issuance, endorsements, and regulatory challenges while collaborating with RESOLUTION and UW teams.

The role emphasizes customer service, analysis, and teamwork, with strong MS Office and Power BI usage. This is a hands-on position with growth across underwriting functions.

Qualifications

• 1-3 years’ customer service experience preferred.
• Strong analytical and problem-solving skills.
• Excellent critical thinking and attention to detail.
• Proficiency with MS Office; ability to learn BI tools.
• Ability to adapt to changing requirements and multitask.
• Excellent teamwork and communication with internal teams.

Responsibilities

• New/Renewal Client Onboarding and walkthroughs.
• Collaborate with RAMP team to create service plans.
• Act as subject matter expert of BIN processes and systems.
• Create/review first notice of injury and coordinate with RESOLUTION.
• Provide technical support to underwriting during issuance and endorsements.
• Manage regulatory challenges for RESOLUTION and UW operations.
• Ensure state regulations and annual filings are completed.
• Route incoming communications to the correct contacts.
• Design repeatable processes for client accounts.
• Serve as primary contact for external policy and claims questions.

Skills

Customer service

Analytical skills

Critical thinking

Attention to detail

Multitasking

Teamwork

Education

Bachelor’s degree preferred

Tools

MS Office

Power BI

Job description

Berkley Industrial Comp

Berkley Industrial Comp’s (BIN) underwriting department focuses on workers’ compensation insurance, partnering closely with underwriting and business engagement teams to support strong renewal outcomes and customer service. The Associate Underwriter role is a key part of this function, helping ensure renewal business is effectively reviewed, quoted, and retained while gaining exposure to all facets of the underwriting job.

Company Details

Berkley Industrial Comp’s (BIN) underwriting department focuses on workers’ compensation insurance, partnering closely with underwriting and business engagement teams to support strong renewal outcomes and customer service. The Associate Underwriter role is a key part of this function, helping ensure renewal business is effectively reviewed, quoted, and retained while gaining exposure to all facets of the underwriting job.

The Company is an equal employment opportunity employer.

Responsibilities

This role is critical to Berkley Industrial Comp’s (BIN) pledge of providing exceptional customer service. The role requires individuals to develop a working knowledge of each BIN department and utilize strong communication skills when resolving questions from external customers. BIN’s goal of creating a “one-stop-shop” service platform requires empowering the Business Operations Technicians to accurately support the organizations objectives through critical technical support.

Key functions include but are not limited to the following:

• New/Renewal Client Onboarding
  • Welcome Call
  • Explanation of RAMP / RESOLUTION Service Expectations
  • Introduce Key Contacts at BIN
  • Verify customer contacts
  • Explain payment plan / responsibilities
• Collaborate with BIN’s RAMP team to create custom service plans for policy holders
• Act as subject matter experts of BIN processes and systems
• Create and review online first notice of injury reports and collaborate with RESOLUTION Specialists
• Provide technical support to BIN’s underwriting department through completion of policy issuance, policy endorsements and other critical policy-related changes
• Manage regulatory challenges for BIN’s RESOLUTION and UW departments, examples include:
  • Proof-of-coverage issues
  • Claim-related data feed errors
• Ensure state regulations and annual filings are completed for both RESOLUTION and UW operations
• Ensures incoming communications are properly identified and routed correctly
• Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts
• Serve as primary point-of-contact for external customer questions, both policy and claims-related

Qualifications

Education Requirement

• Bachelor’s degree preferred

Qualifications: Include necessary skills/experience and core competencies required

• 1-3 years’ customer service experience preferred
• Strong analytical skills
• Excellent critical thinking skill set
• Proficient with MS Office products (Word, Excel, Power BI)
• Ability to adapt to unfamiliar situations
• Demonstrate strong attention to detail and ability quickly
• Positive “find a way” attitude to multi-task
• Ability to work with a team with one unified goal.

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.