Manager of Operations and Efficiency

W. R. Berkley Corporation; New Jersey; On-site; USD 90,000 - 160,000; Full time

Job summary

Berkley Luxury Group in Parsippany, NJ is seeking a Manager of Operations and Efficiency to lead and optimize the operations team supporting underwriting and claims. You will drive workflow improvements, implement AI-enabled solutions, and align functions with business and technology leaders to enhance operating effectiveness.

Responsibilities include managing performance, developing staff, and establishing KPIs to improve speed, quality, and cost discipline across policy and claims lifecycles

Qualifications

• Experience leading insurance operations, underwriting support, or claims operations.
• Proven ability to drive efficiency through process redesign, automation, and AI-enabled solutions.
• Strong knowledge of underwriting and claims support processes and service delivery expectations.

Responsibilities

• Lead and optimize the operations team supporting underwriting and claims across the policy lifecycle.
• Establish and manage operational KPIs including turnaround times, accuracy, productivity, and expense discipline.
• Identify and implement workflow improvements and automation to increase speed, consistency, and scalability.
• Partner with IT and business leaders to prioritize system enhancements and drive automation of workflows.

Skills

Operational leadership

Process improvement

Automation & AI

KPI management

Vendor management

Cross-functional collaboration

Strategic planning

Data analysis

Education

Bachelor’s degree in business, insurance, operations management, finance, or a related field

Job description

Company Details

Berkley Luxury Group Berkley Luxury Group is an operating unit of W.R. Berkley Corporation, one of America’s largest commercial lines writers in the United States. At Berkley Luxury Group we offer tailored, all-inclusive insurance solutions for premium real estate and hospitality. We are a team of seasoned underwriting and claim professionals, well versed in the nuances of our product niches. Our specialized expertise has enabled us to maintain a stable approach to the market for over 40 years. We uphold a standard of prompt and fair settlement of claims, and endeavor to treat our insureds and brokers in a partnership like manner. We also have the ability to provide an array of value-added consultative risk management services designed to assist our customers in managing risk. At Berkley Luxury Group, we have a shared vision to be the best in what we do, as evidenced by our reputation amongst our customers and competitors.

The Company is an equal employment opportunity employer.

Responsibilities

Berkley Luxury Group is seeking a Manager of Operations and Efficiency to lead and optimize Berkley Luxury Group’s operations team in support of underwriting and claims. This role will be located in our Parsippany NJ headquarters.

This role oversees day-to-day operational execution, manages team performance and development, and drives workflow improvement, service quality, scalability, and expense discipline across the policy and claims lifecycle while partnering with business and technology leaders to enhance operating effectiveness and automation.

• Lead support functions, including claims assistants, underwriting technicians, and both offshore and onshore consultants
• Oversee execution of the full underwriting operations lifecycle, including submission intake, clearance, rating new and renewal, policy issuance, endorsements, BORs, and loss control processing
• Identify and implement uses of AI and automation to increase efficiency across underwriting and claims operations
• Own end-to-end workflow efficiency from submission through the policy lifecycle and into claims support
• Support the claims function through administration and processing activities, ensuring alignment between underwriting and claims workflows
• Establish and manage operational KPIs, including turnaround times, accuracy, productivity, SLA adherence, and expense efficiency
• Identify and implement process improvements to increase speed, consistency, and scalability across all operational teams
• Explore and implement AI-enabled solutions to drive efficiency, scalability, and improved operational outcomes
• Manage capacity planning and workload allocation across internal, onshore, and offshore resources
• Own operational vendor performance and relationships for outsourced partners, including quality, cost, and service delivery
• Ensure data quality, consistency, and integrity across all operational processes
• Partner with IT and business leaders to prioritize system enhancements and drive automation of operational workflows
• Build a scalable operating model that supports business growth without proportional increases in expense
• Deliver a consistent, high-quality service experience to underwriting and claims teams and brokers
• Manage, coach, and develop the team to drive strong performance and professional growth

Qualifications

• 5 to 7 or more years of experience in insurance operations, underwriting support, claims operations, or a related function, including leadership responsibility
• Demonstrated ability to lead, coach, and develop operational teams while managing performance, capacity, and workflow
• Proven track record of improving operational efficiency, quality, and scalability through process redesign, automation, and optimization of workflows using BPO, technology, and AI-enabled solutions
• Strong knowledge of underwriting and claims support processes, operational controls, and service delivery expectations
• Experience developing and monitoring KPIs, service levels, productivity measures, and expense discipline
• Ability to partner effectively across business and technology teams to drive workflow enhancements and operating improvements
• Strong analytical, organizational, communication, and problem-solving skills
• Experience with vendor management and outsourced service models preferred
• Ability to operate effectively across all departments in the organization, manage multiple priorities, and travel as needed

Education Requirement

• Bachelor’s degree in business, insurance, operations management, finance, or a related field required
• Relevant insurance or operational excellence designation preferred

Additional Company Details

Base Salary Range: $90,000 – $160,000

Berkley is committed to offering comprehensive and competitive employee health benefits that help our employees stay healthy, feel secure and maintain a work/life balance. We offer Medical, Dental, Vision, Flexible Spending Account, Health Savings Account and a Health Reimbursement Arrangement.

We support our employees in planning for their current and future security by offering Short & Long Term Disability, 401(k)/Profit Sharing/Employee Stock Purchase Plan, Life/Accidental Death & Dismemberment/Travel and Additional Life Insurance.

We want our employees to live productive and fulfilling lives. We promote work-life balance and personal wellness by providing an Employee Assistance Program, Paid Time Off (Vacation/Sick/Holidays) and encouraging employees to participate in our group wellness program.

We take risk management excellence and your professional growth and ongoing development seriously by offering industry-related education and exams along with industry-related tuition assistance.

We do not accept unsolicited resumes from third party recruiting agencies or firms.

Additional Requirements

• Location: Parsippany, NJ
• Travel: Travel as needed

Sponsorship Details

Sponsorship not Offered for this Role