Business Operations Supervisor

Fragomen; Idaho; Hybrid; USD 96,000 - 114,000; Full time

Benefits offered by this job

401K

Paid time off

Job summary

Fragomen在美国爱达荷州为一名业务运营主管职位招募。你将带领办公室服务协调员团队，推动日常运营、案件支持、培训发展，并建立高效系统以提升工作场所体验。

该岗位为混合工作，需要前3个月每周4-5天在办公室，可能涉及晚间与周末工作。应具备人际沟通能力、流程管理及事件规划经验，熟练Microsoft 365工具。

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years in office management or workplace operations; law firm or professional services preferred.
• 至少1年在监督/领导角色，有培养人员的经验。
• 善于建立、记录流程、SOPs和培训材料。
• 具备规划和执行各类规模活动的能力。
• 对设施、空间组织具有实际操作经验，能在压力下协调优先事项。
• 具备出色的书面与口头沟通能力，能与各级人员有效协作。
• 熟练使用 Microsoft 365 套件（Word、Excel、PowerPoint、SharePoint、Teams）

Responsibilities

• 领导并发展办公室服务协调员团队并进行绩效沟通。
• 建立并维护SOP与培训材料，确保团队标准化作业。
• 管理日常行政及档案管理工作。
• 改进流程，提升运营效率与可扩展性。
• 在高峰期进行资源调配与计划调整。
• 作为前台与现场服务的首要联系点，快速解决问题。

Skills

Office management

Team leadership

Process documentation

Event planning

Facilities coordination

Space planning

MS 365 proficiency

Education

Bachelor’s degree or equivalent

Tools

Microsoft 365

Job description

Job Description

Business Operations Supervisor

About the Role

We are seeking an experienced Business Operations Supervisor to lead daily office operations, case support functions, and team development across a fast-paced, professional services environment. This role requires a hands‑on leader who can build efficient systems and ensure a high-quality workplace experience. This is a hybrid role, that will require in‑office presence 4-5 days per week for the first three months, with occasional evenings and weekends required based on business.

What You’ll Own

• Manage, mentor, and develop a team of office services coordinators
• Conduct regular performance check-ins, development conversations, and training initiatives for direct reports
• Build and maintain SOPs and training materials to ensure consistency and operational standards across the team
• Oversee day-to-day administrative and records management functions
• Review, modernize, and build scalable processes and procedures
• Manage through high-volume and peak seasons, including surge planning and rapid resource allocation to meet shifting demands
• Serve as first point of contact for ad-hoc operational issues, triaging and resolving with urgency and good judgment
• Maintain a welcoming, well‑organized front office environment, delivering exceptional hospitality to every visitor and employee who walks through the door
• Plan and execute office events and catering, from team gatherings to larger firm‑wide programming, including hands‑on setup and breakdown
• Support Facilities with supply chain management, inventory control, and coordination of deliveries
• Support space planning including moves, seating allocation, floor plan updates, and stakeholder coordination
• Build and maintain strong working relationships with attorneys, team managers, and supervisors across the firm, acting as a reliable and trusted resource for workplace needs
• Collaborate cross‑functionally with IT on equipment setup, office builds, and hybrid workspace needs
• Serve as liaison for business continuity planning, safety protocols, and security training
• Plan, coordinate, and execute office events end‑to‑end, from intimate team gatherings to large‑scale office‑wide programming, managing logistics, timelines, and vendor coordination throughout
• Support and co‑execute external events, client briefings, and community panels, serving as on‑site host and point of contact for guests and speakers
• Manage event setup, breakdown, and real‑time troubleshooting to ensure smooth execution regardless of event size or complexity
• Coordinate with internal stakeholders across departments to align on event goals, space needs, attendance, and communications

Qualifications and Experience

• Bachelor’s degree or equivalent work experience
• 5+ years in office management, workplace operations, or a related field; law firm or professional services experience strongly preferred
• At least 1 year in a supervisory or leadership role with a track record of developing people
• Experience building and documenting processes, SOPs, and training materials
• Experience planning and executing events of varying size and complexity
• Hands‑on approach to facilities, space organization, and operational precision
• Strong organizational, analytical, and problem‑solving skills with the ability to manage competing priorities under pressure
• A self‑starter who takes ownership, follows through, and proactively communicates
• Excellent written and verbal communication skills across all levels of an organization
• Proficiency in Microsoft 365 including Word, Excel, PowerPoint, SharePoint Lists, and Teams is required

Compensation:

The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data.

A reasonable and good‑faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is:

$96,000.00 - $114,000.00

You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre‑employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.