Business Operations Specialist

Massachusetts Mutual Life Insurance Company; Springfield (MA); On-site; USD 56,000 - 70,000; Full time

Job summary

Massachusetts Mutual Life Insurance Company in Springfield, MA is seeking a Business Operations Specialist for our Mail & Distribution Services team. You will help deliver reliable mail, packages, and logistics that support partners, subsidiaries, and field locations across the enterprise.

You will coordinate programs with USPS, UPS, FedEx, and other carriers, analyze data, and drive improvements while maintaining compliant, resilient processes.

Qualifications

• High school diploma or equivalent.
• Valid driver's license required.
• Occasional travel to the Boston office.
• 3+ years of experience in mail operations, logistics, supply chain, business operations, or related field.
• 1+ years of experience working with shipping carriers and mail service providers, including USPS, UPS, or FedEx.
• Proficiency with Microsoft Excel, Word, and Outlook.

Responsibilities

• Coordinate mail, package, freight, and logistics operations.
• Manage vendor relationships with USPS, UPS, FedEx, and others.

Skills

Mail operations

Logistics

Vendor management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Business Operations Specialist

Mail & Distribution Services - CREFM
Full Time

Springfield, MA.

The Opportunity

As a Business Operations Specialist on MassMutual’s Mail & Distribution Services team, you will help deliver reliable, efficient mail, package, freight, andlogisticsservices that support business partners, subsidiaries, and field locations across the enterprise. Your work will strengthen service delivery, vendor performance, and the day-to-day experience of internal customers.

You will coordinate operational programs and key vendor relationships involving USPS, UPS, FedEx, less-than-truckload carriers, and mail service providers. You will use operational data, sound judgment, and cross-functionalpartnershipto resolve issues,identifyimprovements, and helpmaintaincompliant, resilient processes across the organization.

This is a fast-paced, hands-on role with clear ownership of assigned workflows and initiatives. You will balance multiple time-sensitive priorities, make recommendations within your area of responsibility, anddemonstrateMassMutual’s Winning Ways through accountability, collaboration, customer focus, and continuous improvement.

The Team

You will join Mail & Distribution Services, a collaborative operations team focused on dependable service, thoughtful stewardship, and continuous improvement. The team partners closely with departments and customers spanning Home Office, Field, and Subsidiary locations along with numerous supporting vendors. Including transportation carriers and mail service providers. Team members share information, solve problems together, and remain focused on safe,timely, and cost-effective solutions and successful customer outcomes. You will contribute your operational perspective while building trusted relationships across the organization and with vendors.

The Impact

• - Partner with internal stakeholders and external vendors to align service quality, cost efficiency, and operational requirements, improving outcomes for business partners and customers.
• - Monitor vendor service and performance data, investigate exceptions, and recommend corrective actions or process improvements that reduce risk and strengthen accountability.
• - Coordinate with operations teams to supporttimelyprocessing and delivery, clarify priorities, and address workflow issues across Springfield and Boston mail center operations.
• - Analyze operational data and reporting toidentifytrends, measure results, andprovidepractical insights that support planning and decision-making.
• - Resolve operational issues and escalations whilemaintainingcompliance with USPS regulations, carrier requirements, and internal policies, protecting service continuity and customer confidence.

The Minimum Qualifications

• - High school diploma or equivalent.
• - Valid driver's license required
• - Ability to travel occasionally to the Boston office.
• - 3+ years of experience in mail operations,logistics, supply chain, business operations, ora related field.
• - 1+ years of experience working with shipping carriers and mail service providers, including USPS, UPS, or FedEx.
• - Proficiency with Microsoft Excel, Word, and Outlook.

The Ideal Qualifications

• - 5+ years of experience in mail andlogisticsoperations, program coordination, or vendor management.
• - Working knowledge of the USPS Domestic Mail Manual and mailing requirements; Mail Design Professional certification is preferred.
• - Experience using carrier systems, operational reporting tools, and vendor performance measures.
• - Experience analyzing operational data,identifyingroot causes, and translating findings into workflow improvements.
• - Demonstrated experience managing multiple time-sensitive priorities and coordinating work across internal and external partners.
• - Ability to communicate recommendations clearly, influence stakeholders, and deliver customer-focused results with integrity and accountability.

“Employment is contingent upon successfully passing a drug screening and background check.”

What You Can Expect at MassMutual

• - Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• - A collaborative environment where perspectives are welcomed
• - Access to learning, development, and internal networks that support continuous growth and skill-building over time
• - Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• - A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

Salary Range:
$55,600-$70,000

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees.Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.