Business Operations Specialist

Work Truck Solutions; Dallas (TX); Hybrid; USD 80,000 - 95,000; Full time

Job summary

Work Truck Solutions is hiring a Business Operations Specialist to support the VP of Operations across the organization, with a hands-on role in day-to-day operations and cross-functional initiatives.

You will own recurring processes end to end, manage contract workflows, and drive readiness programs while working from our Dallas area offices and occasionally visiting Chico, CA. The role demands strong Salesforce, Excel, and communication skills.

Qualifications

• 5+ years in business operations or a generalist operations role.
• Own recurring processes end to end, not just participate in projects.
• Experience with contract administration or commercial document workflows.
• Hands-on Salesforce experience, strong Excel skills.
• Competent use of AI in day-to-day work; building agents/workflows is a plus.
• Clear, concise written communication with executives.
• Demonstrates influence without authority.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Be the VP of Operations’ first line on day-to-day operational matters.
• Coordinate cross-functional issues across sales, support, onboarding, customer success, and finance.
• Own contract redlines, and manage the renewal calendar and repository.
• Oversee Salesforce-based contract tooling and its overhaul.
• Document processes and standardize answers to common questions.
• Own tracking, cadence, and status reporting for cross-functional initiatives.
• Maintain testing and readiness of the Business Continuity Plan.

Skills

Salesforce

Excel

AI in workflows

Written communication

Influence without authority

Education

Bachelor’s degree or equivalent

Tools

Salesforce

NetSuite

CPQ

Job description

Work Truck Solutions is the operating system for the commercial vehicle industry. While the retail auto market is saturated with software, the $130B+ commercial truck market was operating in the dark—until we turned on the lights.

We are the only platform that connects the entire ecosystem: OEMs, upfitters, dealerships, and fleet buyers. By digitizing complex inventory data (chassis + upfits) and streamlining the supply chain, we don’t just help dealers sell trucks; we ensure American businesses get the mission‑critical vehicles they need to work. We are a team of innovators, disruptors, and problem‑solvers dedicated to one mission: removing the friction from the commercial vehicle industry. We are profitable, growing, and aggressively scaling our technology to remain the undisputed authority in this space.

The Opportunity

Work Truck Solutions is growing, organically and through acquisition, and our operations have to keep pace. We are hiring a Business Operations Specialist to work directly with our VP of Operations as his eyes and ears on the day‑to‑day across the entire org, with a regular presence at our Arcadium team’s office in Hurst, Texas.

This is not an administrative support role. There are people who can run a process, people who can find and fix a broken one, and people who can spot the problem nobody has named yet. This job requires all three. You will own recurring operational work end to end, act as the VP of Operations’ proxy on day‑to‑day matters, and pick up what falls between teams, often while influencing people who do not report to you.

You will spend your time where the operational need is greatest. Right now that includes continuing to bring our acquired teams fully into the Work Truck Solutions way of operating, much of which is already in motion. As the company grows, the mix changes and the role grows with it.

Key Responsibilities

Day-to-day operations

• Be the VP of Operations’ first line on day‑to‑day operational matters across the company.
• Serve as the first point of contact for routine operational escalations. Resolve what you can, route what you can’t, and elevate with a recommendation rather than a question.
• Coordinate across sales, support, onboarding, customer success, and finance on issues that cross team lines.
• Find the work that has no owner. Then either own it or find an owner.
• Manage vendor, facilities, and administrative matters.

Contract operations

• Coordinate customer and partner contract redlines, keep agreements moving to full execution, and own the contract repository and renewal calendar.
• Own our Salesforce‑based contract management tooling, including leading its next major overhaul.
• Audit what we have contracted against what we have delivered and billed, and drive variances to correction.

Programs and readiness

• Own tracking, cadence, and status reporting for cross‑functional initiatives
• Take over testing and maintenance of our Business Continuity Plan
• Document the processes that currently live in people’s heads, and fix the ones that keep generating the same questions.

Qualifications

• 5+ years in business operations, sales operations, program management, or a generalist operations role, ideally in an environment that you had to do a bit of everything.
• A track record of owning recurring processes end to end, not just participating in projects. You have been the person who closed the loop.
• Experience with contract administration or commercial document workflows.
• Hands‑on Salesforce experience, strong Excel skills, and comfort working with imperfect data spread across systems.
• Competent, practical use of AI in your own work. Experience building agents or agentic workflows that take real tasks off a human’s plate is a plus.
• Judgment about what to elevate and what to handle, and clear, concise written communication with executives when you do.
• Demonstrates influence without authority.
• Bachelor’s degree or equivalent practical experience.
• Based in the Dallas–Fort Worth area, with regular time in our Hurst office and occasional travel to Chico, California.

Nice to Have

• Experience at a company that has been through an acquisition, on either side of it.
• NetSuite or CPQ exposure, or experience partnering with a finance team on billing and revenue systems.
• Experience in automotive, dealership software, fleet, logistics, or industrial B2B.

Why Join Us?

• Real ownership, early. This role exists because the work is too important to leave unowned. You will not be waiting for permission.
• A seat close to the decisions. You will work directly with our VP of Operations and alongside our senior leadership team.
• A role that grows with the company. The scope is durable and it gets bigger as we do.

The pay range for this role is:

80,000 - 95,000 USD per year (Dallas, TX - Remote)