Business Operations Specialist

Clear Channel Outdoor Holdings, Inc.

City of Rochester (NY)

On-site

USD 52,000 - 71,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) match

Paid time off

Job summary

Clear Channel Outdoor is seeking a Delivery Specialist in New York to join the Business Operations team. You will analyze data, create delivery plans, and support revenue-driving initiatives while providing excellent customer service for reporting requests.

Responsibilities include building and maintaining reports, coordinating with Technology on releases, and guiding teams through change. A Bachelor’s degree is preferred and at least three years in PM or business analysis is expected.

Qualifications

Bachelor's Degree preferred or equivalent.
Minimum 3 years in project management, process improvement, business analysis, or related fields.
Proficiency with Excel, PowerPoint, and CRM tools.

Responsibilities

Collect and store data from various systems and maintain in data warehouse.
Create and maintain reports in systems and Excel with user-friendly design.
Regularly QC data and monitor system usage; test new features prior to release.
Create and maintain list of enhancement requests, and document requirements.
Partner with Technology to plan releases by organizing various requests and tasks into release plans.
Lead testing and ensure all items scheduled for release are validated in advance.
Coordinate communications for adoption of changes related to releases.
Measure and improve support team performance through regular meetings and workload management.
Enable team members to complete support requests via knowledge databases and training.
Train new and existing team members on new subjects to deliver resolutions.

Skills

Excel

PowerPoint

SQL

MS Access

Word

Visio

Publisher

Salesforce

HubSpot

Salesloft

Outreach

CRM Management

Education

Bachelor's degree preferred

Tools

Data warehouse

Reporting systems

Database querying

Release planning tools

Job description

Clear Channel Outdoor Job Summary

As a member of the Clear Channel Outdoor Business Operations team, the Delivery Specialist plays a key role in the Program Management team, analyzing and driving delivery for initiatives that sustain and improve revenue generation and efficiency throughout the organization. More specifically, this role gathers and analyzes wide a wide variety of data, creates, and maintains delivery plans, and provides excellent customer service in response to support requests (especially on reporting). In addition, this role compiles, formats, and distributes regular reports, as well as assists leadership as a utility player as directed.

Job Responsibilities

Collect and store data from various systems and maintain in data warehouse.
Create and maintain reports in systems and Excel with user-friendly design.
Regularly QC data and monitor system usage; test new features prior to release.
Create and maintain list of enhancement requests, and document requirements.
Partner with Technology to plan releases by organizing various requests and tasks into release plans.
Lead testing both directly and through delegation to other resources to ensure all items scheduled for release are validated in advance.
Coordinate and disseminate necessary communications to enable effective adoption of change related to releases, both through direct authoring of materials and matrix management of subject matter experts.
Measure, communicate, and improve support team performance through regular team meetings and day-to-day matrix management of support team members, including workload assignment and balancing.
Enable new and existing support team members to successfully complete support requests through the maintenance of a knowledge database of up-to-date procedures and training of support-related activities.
Train new and existing team members on new subject matters and teach necessary skills to deliver excellent resolution of end user and manager support requests.
Other duties and projects as assigned.

Education

Bachelor’s Degree preferred, or equivalent combination of education, training, experience, or military experience.

Work Experience

Minimum of 3 years’ experience in project management, process improvement, business analysis, or application development.

Skills

Proficient with Microsoft Excel, and PowerPoint.
Working knowledge with Microsoft Access, SQL, or similar database to query data preferred.
Proficient with Microsoft Word (incl. formatting).
Ability to support multiple teams including sales, marketing, IT and support.
Proficiency with Microsoft Visio, Publisher, or similar, preferred.
Familiarity with Salesforce or similar CRM applications.
Familiarity with HubSpot, Salesloft, Outreach or similar applications, preferred.
Proficiency with managing Accounts, Contacts, and Opportunities in Salesforce, preferred.

Competencies

Achievement Orientation: Focusing efforts on meeting challenges and achieving high quality results consistent with the organization’s goals.
Client Focus: Providing service excellence to internal and/or external clients.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and effectively gets message across.
Planning & Organizing: Reaching goals by making and following plans, setting, and sticking to priorities and allocating resources effectively.
Resilience: Staying energized, productive, and focused in the face of challenges, ambiguity, change or strenuous demands, creating a supportive environment that helps others become more resilient and productive.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands. Employee must have the ability to lift and move items up to 15 pounds. Employee must have the ability to see written documents and computer screens, and to adjust focus. This job is performed in a temperature-controlled office environment.

Other Requirements

Position is based at the Clear Channel Outdoor corporate office in New York, NY. The Targeted Compensation Range for this New York position is: Min: $37.50 Max: $51.50. Hourly roles are overtime eligible; Installer roles are Productivity Pay eligible. Bonus eligible, subject to the terms and conditions of the applicable incentive plan.

Comprehensive Benefits

Multiple Medical, Dental, and Vision Plans to choose from
Health Care Spending Accounts (HSA and FSA Options)
Medicare Assistance
Dependent Care Flexible Spending Account
Optional Short Term and Long Term Disability Plans
Company Paid Employee Life and AD&D Insurance
Supplemental Life and AD&D Insurance (Employee/Spouse/Child)
Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance
Pre-Tax Commuter Spending Account
Employee Assistance Program (EAP)
401(k) Savings Plan with company match
Paid Time Off (Accrued Vacation and Sick Plans)
Free Digital Gym Membership and Discounted Memberships
Professional Development Opportunities
Employee Resource Groups

EEOC Statement

As an equal opportunity workplace, we believe that being your authentic self enables us to deliver innovative advertising solutions while enhancing our communities. Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion.

Location

New York, NY: 200 Park Avenue, Suite 701, 10166

Position Type

Regular

Equal Opportunity Employer Statement

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Our organization participates in E-Verify.

Know Your Rights

Clear Channel Outdoor is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please direct your inquiries to MyHR at 1-833-831-2089 or email us at MyHR@clearchannel.com. When you call this number to request an accommodation, you must have the information related to the specific position you are interested in (requisition number, job title, location, etc.).

Benefits Overview