Business Operations Manager-PNW

World Wide Technology; Seattle (WA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health and Wellbeing benefits

401(k) matching

Paid time off

Tuition reimbursement

Job summary

World Wide Technology is seeking a Business Operations Manager for Global Enterprise Sales. You will be the financial and operational partner to the Area VP and Regional Sales Managers, owning forecast accuracy, margin strategy, pricing, and executive engagement to keep regions healthy and aligned with growth goals.

You’ll collaborate with Strategy & Planning, HR, and Finance, supporting multiple P&Ls and scaling the program as the team grows across regions.

Qualifications

• 7+ years in sales operations, revenue operations, business/financial operations, or FP&A in IT solutions or complex B2B tech sales organizations.
• Hands-on Salesforce experience (admin-level fluency preferred).
• Demonstrated experience building and administering sales compensation plans.
• Strong financial acumen: margin analysis, gross profit, P&L literacy, and expense management.
• Advanced Excel and BI-tool skills (Power BI, Tableau, or similar).

Responsibilities

• Salesforce hygiene and forecast accuracy: own weekly forecast and pipeline-inspection cadence; enforce data-entry standards.
• Margin analysis and margin improvement: track and act on margin erosion with account teams.
• Pricing strategy: advise on deal structuring, discount governance, and competitive positioning.
• Executive engagement: manage executive calendars, and ensure correct customer and executive coverage.
• Compensation planning: collaborate with Sales Compensation, HR, and Finance to design and administer territory and individual comp plans.
• GP per head and GP to SC performance: monitor gross profit per head and cross-SC performance with finance.
• Expense management: track budget and governance for P&Ls; report variances and corrective actions.

Skills

Financial acumen

Stakeholder management

Advanced Excel

Multi-team leadership

Operational discipline

Education

Bachelor's degree in Business/Finance

Tools

Salesforce

Power BI

Tableau

Job description

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join Global Enterprise Sales?

As a Business Operations Manager you will serve as the financial and operational right hand to an Area Vice President and the Regional Sales Managers (RSMs) who report to them. Our RSMs are strong strategic operators who spend the bulk of their time in the field with customers, and this role exists to own the tactical, data-driven, financial, and operational work that keeps the business healthy while they do that. You'll partner closely with Strategy & Planning and other functional teams to translate established programs, frameworks, and priorities into consistent regional execution, while maintaining primary accountability to the Area Vice President for regional priorities and outcomes.

What will you be doing?

The Business Operations Manager will collaborate across stakeholder groups to achieve region-specific outcomes in areas including forecast accuracy, margin and pricing strategy, executive engagement, compensation planning, gross profit performance, and expense management. The role supports 2 Regional Sales Managers initially, scaling to up to 10 account teams, and supports up to 3 P&Ls as the role and program mature.

RESPONSIBILITIES:

• Salesforce Hygiene & Forecast Accuracy: Own the weekly forecast and pipeline-inspection cadence across all supported account teams. Enforce CRM data-entry standards and opportunity hygiene, and hold account managers and RSMs accountable to commit/best-case discipline and forecast variance targets.
• Margin Analysis & Margin Improvement Strategy: Run recurring deal-level and portfolio margin analysis to flag erosion and at-risk accounts. Build and track margin-improvement action plans with account teams, partnering with Pricing, Delivery, and Finance to close leakage.
• Pricing Strategy: Advise account teams on deal structuring, discount governance, and competitive positioning. Manage deal-desk escalations and ensure pricing protects margin without slowing deal velocity.
• Executive Engagement & WWT Event Invitations: Integrate into established frameworks such as Executive Engagement as a Service and Marketing events to support sales area logistics. Manage the executive engagement calendar (EBCs, CABs, and WWT events), ensuring the right customer and WWT executives are identified, invited, and tracked. Measure executive coverage across top accounts.
• Compensation Planning: Partner with Sales Compensation, HR, and Finance to design, model, and administer territory and individual comp plans. Own plan documentation, exception approvals, and quarterly true-ups, and ensure incentives stay aligned to account, margin, and growth priorities.
• GP per Head Performance: Track and report gross-profit-per-head by P&L and territory. Identify underperformance and partner with RSMs on remediation and capacity planning.
• GP → SC Performance: Track, analyze, and report gross profit to SC performance across P&Ls, partnering with Regional Finance and the AVP on trends, targets, and corrective actions.
• Expense Management: Own budget tracking and expense governance for supported P&Ls. Review and approve or challenge account team spend against policy and ROI, and report variances with a plan to correct them.

QUALIFICATIONS:

• 7+ years in sales operations, revenue operations, business/financial operations, or FP&A, ideally within an IT solutions provider, VAR, technology distributor, OEM, or another complex B2B technology sales organization
• Deep, hands-on Salesforce experience (administrator-level fluency strongly preferred, not just end-user proficiency)
• Demonstrated experience building and administering sales compensation plans
• Strong financial acumen: margin analysis, gross profit, P&L literacy, and expense management
• Advanced Excel and BI-tool skills (Power BI, Tableau, or similar)
• Proven ability to manage multiple stakeholders and shifting priorities across a large, matrixed organization
• A track record of holding senior stakeholders accountable and driving outcomes without relying on direct authority
• Bachelor's degree in Business, Finance, or a related field, or equivalent experience
• Willingness to travel regularly to account teams, customer sites, and company events

Preferred Qualifications:

• Experience at an IT solutions provider, VAR, systems integrator, or technology distributor
• Familiarity with Smartsheet, Lucid, Mural, or similar account-planning and collaboration tools
• Prior experience supporting multiple P&Ls or a matrixed regional sales organization
• Background as a Chief of Staff, Deal Desk lead, or Sales Finance business partner

Core Competencies:

• Assertive & Accountable: Comfortable delivering hard truths to RSMs and AVPs; holds the line on standards and deadlines.
• Financially Rigorous: Fluent in the language of margin, gross profit, and P&L.
• Operationally Disciplined: Builds and enforces process; does not let details slip.
• Dynamic & Adaptable: Manages competing priorities across up to 10 account teams and 3 P&Ls.
• Executive Presence: Credible in front of senior WWT leaders and customer executives.
• Field-Savvy: Understands the sales motion well enough to be a trusted partner, not just an auditor.

Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $120,000 to $140,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at www.wwt.com for more information.

Equal Opportunity Employer