Business Operations Manager, North America

SmartRecruiters, Inc.; Conshohocken (Montgomery County); On-site; USD 110,000 - 180,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Business Operations Manager for North America to partner with the CRO and senior sales leaders, guiding strategic decisions and operations for a high-growth SaaS business.

This role sits at the crossroads of strategy, operations, and commercial execution, supporting forecasting, GTM planning, QBRs, and sales policy while translating data into scalable processes that enable sustained growth.

Qualifications

• 5+ years of experience in Business Operations, Strategy, RevOps, Consulting, or a similar role, ideally within a SaaS company.
• Proven experience supporting executive leadership and driving data-driven decision making.
• Experience working with HubSpot CRM.

Responsibilities

• Own the operating rhythm with pipeline councils, performance reviews, and QBRs.
• Own and support sales forecasting with scenario planning.
• Support GTM planning: segmentation, resources, territory, quotas.
• Derive insights on business health and advise sales leaders on actions.
• Partner with Finance, Product, Marketing, and Sales Ops on revenue priorities.
• Lead strategic initiatives in North America from concept to measurable outcomes.

Skills

Data-driven decision making

Strategic thinking

Tools

HubSpot CRM

Job description

Business Operations Manager, North America

• Full-time

As part of the IFS Ultimo team, the Business Operations Manager will partner closely with the CRO for North America and seniorsalesleaders to drive strategic decision-makingand business operations executionacross a high-growth SaaS business.

This role sits at the intersection of strategy, operations, and commercial execution, supporting initiatives such as forecasting, go-to-market (GTM) planning,Quarterly Business Reviews (QBRs), and sales policy. You will translate data into insights, insights into decisions, and decisions into scalable processes that support sustained growth.

Key Responsibilities

• Own the business operating rhythm including pipeline councils, performance reviews, and QBRs.
• Own and supportsalesforecasting, including pipeline assessmentand scenario planning(worst case, best case)to support leadership decision-making.
• Support the GTM planning process as part of the annual sales strategy cycle, including segmentation, resource allocation, territory design, coverage models, and quota setting.
• Derive actionable insights into business health and act as a trusted partner to sales leaders in defining corrective actions and strategic priorities.
• Partner across Finance, Product, Marketing, and Sales Operations to align on revenue priorities.
• Lead the design and execution of key strategic initiatives in North America, ensuring follow-through from concept to measurable business outcome.

What You’ll Gain

• A high-impact role within a scaling, high-growth SaaSorganisation.
• Direct exposure to executive leadership and strategic decision-making.
• The opportunity to shape GTM and commercial strategy.
• A collaborative environment focused on learning, ownership, and continuous improvement.
• Strong strategic and analytical thinking with the ability to move between detail and big-picture perspectives.
• Highly structured andorganised, able to manage multiple priorities in a fast-paced, high-growth environment.
• Commercially minded, with a clear understanding of SaaS GTM motions and revenue drivers.
• Confident communicator, able to influence senior stakeholders with data-driven insights.
• Proactive problem-solver who thrives in ambiguity and enjoys building scalable solutions.

Qualifications

• 5+ years of experience in Business Operations, Strategy,RevOps, Consulting, or a similar role, ideally within a SaaS company.
• Proven experience supporting executive leadership and drivind data-driven decision making.
• Experience working withHubspotCRM

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer