Business Operations Manager: Field Strategy & Process

confidential; United States; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

Parental leave and other leave options

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Corporate Business Operations Manager to oversee strategic initiatives across Sales and Marketing in North America. You will lead large-scale programs, manage a team of 3–4, and work closely with field leaders to optimize tools, processes, and training.

The role emphasizes risk mitigation, change adoption, and delivering executive-level metrics. Travel may be required up to 20% as part of field engagements and project support, with a strong focus on

Qualifications

• Experience leading a team in a fast-paced environment.
• Ability to coordinate multiple large, complex projects with minimal direction.
• Experience working in diverse environments and building diverse teams.
• Ability to analyze data to identify opportunities and propose solutions.
• Leadership focused on development and coaching.

Responsibilities

• Lead end-to-end execution of large-scale programs across business operations, including ideation, requirements gathering, UAT, training, rollout planning, and post-launch support.
• Provide executive-ready reporting on metrics and outcomes.
• Ensure consistent rollout practices and field communication.
• Assess systems impact, monitor risk, and identify efficiencies.
• Identify impacted field partners and design regionally aware communications and training.
• Empower team members to own initiatives and grow professionally.
• Act as main point of contact for system issues and field operations support.
• Develop contingency playbooks for outages and guide field teams through shifts.
• Drive continuous improvements across sales, marketing, and operational workflows.
• Translate stakeholder needs into actionable enhancements and support tool design.

Skills

Leadership

Project management

Stakeholder management

Data analysis

Communication

Team development

Process improvement

Risk management

Education

BS/BA in Business or related field

5-7+ years leadership experience

Tools

Power BI

Power Automate

Job description

Travel + Leisure Co. is seeking a Corporate Business Operations Manager to oversee strategic initiatives across Sales and Marketing in North America. You will lead large-scale programs, manage a team of 3–4, and work closely with field leaders to optimize tools, processes, and training.

The role emphasizes risk mitigation, change adoption, and delivering executive-level metrics. Travel may be required up to 20% as part of field engagements and project support, with a strong focus on