Business Operations Manager

Headway.co; United States; On-site; USD 122,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA/FSA

401(k) including match

Parental leave

Caregiver leave

Fertility reimbursement

Job summary

Headway is transforming mental healthcare access at scale by building a best-in-class operations function. This role will shape foundational processes, drive scalability, and enable growth across the organization, impacting providers, patients, and payers nationwide.

You will lead a growing operations team, collaborate across departments, and use data-driven insights to accelerate progress and deliver on strategic objectives, with a strong emphasis on autonomy and high-impact outcomes.

Qualifications

• Data is your first language and you excel at digging through complex data to solve ambiguous problems.
• You thrive in unknowns and proactively drive towards outcomes and strategy.
• You collaborate across teams while holding them accountable for business results.

Responsibilities

• Design and build foundations for 0-1 initiatives within Business Operations.
• Collaborate cross-functionally to create scalable products and processes.
• Analyze data to shape strategy, identify improvements, and drive roadmaps and OKRs.
• Build and manage a growing team to meet objectives.

Skills

Data analysis

Cross-functional collaboration

Strategic planning

People leadership

Problem solving

Job description

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway's mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role

As Headway works to build a new mental healthcare system that everyone can access, we're facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We're pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we're building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients.

What you’ll do at Headway

• Design and build foundations for a variety of 0-1 initiatives within the Business Operations function.
• Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges.
• Assess and analyze data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs.
• Build and manage a growing team to achieve these objectives.

You’ll be great for this role if you:

• 7+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required.
• Data is your first-language; you enjoy and are skilled at digging through complex data to solve ambiguous problems.
• You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy.
• You are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat.
• You are a collaborator that proactively partners across teams while holding teams accountable for business results.
• You seek an environment that fosters individual growth through open-feedback and high-autonomy.
• You are motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare

Compensation:

The expected base pay range for this position is $121,600 - $190,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

Comprehensive benefits:

• Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with