Senior Associate, Payer Strategy & Ops

Headway; United States; Remote; USD 90,000 - 133,000; Full time

Benefits offered by this job

Equity grant

Health benefits

Retirement savings

Ownership opportunities through equity

Job summary

Headway is building a more accessible mental healthcare system in the US. As a Senior Associate on the Payer Strategy & Ops team, you will be the operational and intelligence engine behind our payer commercial effort, owning dashboards, reporting, and enablement that power our fast-moving partnerships.

You will drive critical workstreams: quarterly audits of rate and intelligence, the commercial reporting cadence, and knowledge management.

Qualifications

• 2–4 years in strategy/management consulting or a similar strategy & ops role where you owned complex analytical and operational problems end-to-end.
• Operationally excellent: the trains always run on time, and you manage a huge volume of moving pieces without dropping any.
• You use AI tools fluently and skeptically – you know what they’re good at, where they fail, and you never ship an output you haven’t pressure-tested.
• You are resourceful, scrappy, and leave no stone unturned.

Responsibilities

• Own the production of commercial KPI and competitive intelligence dashboards.
• Coordinate the commercial reporting cycle.
• Develop payer enablement documentation and knowledge management.
• Provide the operational backbone for the talent motion within the team.

Skills

Strategy & Ops experience

Operational excellence

AI tooling proficiency

Resourcefulness

Job description

1 in 4 people in the US have a treatable mental health condition, but most providers don’t accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We’ve automated that.

But we’re going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren’t just a billing layer; we are becoming the platform where care actually happens.

We’re a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

Join us and make an impact

As a Senior Associate on Headway’s Payer Strategy & Ops team, you will be the operational and intelligence engine behind our payer commercial team – owning the production of our commercial KPI and competitive intelligence dashboards, the coordination of our commercial reporting cycle, and the enablement infrastructure powering our fast-moving payer partnerships org. This role is on the front line of rewiring mental healthcare in America.

Reporting to the leader of Payer Commercial Strategy & Operations, you will work on critical strategic workstreams: the quarterly rate & competitor intelligence audit, the commercial reporting cycle, payer enablement documentation and knowledge management, and the operational backbone of our talent motion. You’ll do this in one of the most AI-forward commercial teams in digital health – with the expectation that you direct the tools, question their output, and own every recommendation that carries your name.

You will thrive in this role if…

• You have 2–4 years in strategy / management consulting or a similar strategy & ops role where you owned complex analytical and operational problems end-to-end. Bonus points for healthcare experience.
• You are operationally excellent: the trains always run on time, and you manage a huge volume of moving pieces without dropping any.
• You use AI tools fluently and skeptically – you know what they’re good at, where they fail, and you never ship an output you haven’t pressure-tested.
• You are resourceful, scrappy, and leave no stone unturned.

You will love this role if…

• You want to see how a high performing commercial organization actually runs – intelligence, reporting, enablement, talent – from the inside, with a clear growth path.
• You want to work at the front edge of AI-enabled commercial operations.
• You thrive in ambiguity, seek out unfamiliar challenges, and shape how a team scales.
• You are motivated to face off against one of our generation’s defining problems: access to mental healthcare.

Compensation and Benefits:

The expected base pay range for this position is $90,440 - $133,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:

We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.