Business Operations Manager

SMPS Seattle; Portland, Northern (OR, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid family leave

401k plan with employer contributions

Volunteer time

Education stipends

Medical, dental & vision insurance

Disability insurance and life保险

FSA/HSA

PTO - 3 weeks in first 3 years

Job summary

Hacker, a Portland-based architecture and interior design studio, seeks a Business Operations Manager to serve as the operational hub of the firm. Reporting to the Director of Operations, you will coordinate day-to-day activities, optimize processes, and support leadership and staff to deliver exceptional client work.

You will supervise the administrative team, manage office systems and vendor relationships, and administer Deltek Vantagepoint, contracts, and project startup activities, ensuring

Qualifications

• Five or more years of experience in business operations, office management, or related roles.
• Experience in architecture, engineering, or professional services preferred.
• Experience coordinating outsourced service providers (finance/HR/IT).
• Strong organizational, communication, and project management skills.
• Comfort learning and administering business systems and technology.

Responsibilities

• Coordinate day-to-day administrative operations of the firm.
• Supervise the administrative team and align resources to support operations and delivery.
• Identify opportunities to improve workflows and reduce administrative burden.
• Manage office procedures, facilities, vendors, licenses, insurance, and records.
• Administer Deltek Vantagepoint, dashboards, reporting, and data integrity.
• Coordinate client contract administration and project startup activities.

Skills

Deltek Vantagepoint

Operations management

Vendor relationships

Process improvement

Project coordination

Tools

ERP systems

Job description

Looking for an exciting new career? Or are you ready to change it up? The SMPS Seattle Job Bank connects professional services marketers with A/E/C industry employment opportunities.

The Business Operations Manager serves as the operational hub of the firm, ensuring the business runs smoothly so our architects and project teams can focus on delivering exceptional work for clients. Reporting to the Director of Operations, this role coordinates day-to-day business operations in a growing professional services firm, including office administration, business systems, facilities, vendor relationships, and support for outsourced service providers. This is an ideal opportunity for someone who enjoys improving processes, solving operational problems, and becoming a trusted resource for leadership and staff.

Hacker offers competitive salaries based on experience.

Success In This Role

• Become the trusted operational resource for the firm.
• Ensure business systems and administrative processes are organized, accurate, and dependable.
• Improve internal processes so architects and project managers spend less time on administration and more time serving clients.
• Build strong relationships with the firm's outsourced service providers.
• Help leadership improve the efficiency and effectiveness of the firm's operations.

Key Responsibilities

Business Operations

• Coordinate the day-to-day administrative operations of the firm.
• Provide supervision and direction to the administrative team, aligning resources and responsibilities to support firm operations, project delivery, and strategic goals.
• Identify opportunities to improve workflows, increase efficiency, and reduce administrative burden.
• Manage office procedures, facilities, vendors, subscriptions, business licenses, insurance, and corporate records.
• Manage and develop the administrative team responsible for office technology, equipment, software licenses and coordination with IT service providers.
• Serve as the primary administrator for Deltek Vantagepoint, including project setup, user support, dashboards, reporting, and data integrity.
• Coordinate client contract administration, consultant agreements, project startup activities, and administrative support for project managers.

Other Administrative Responsibilities

• Support the firm's outsourced finance partners with transactional activities, including entering accounts payable transactions, preparing customer invoices, supporting payroll processing, and organizing supporting documentation.
• Coordinate with outsourced HR on onboarding, benefits administration, employee records, and other routine administrative activities.
• Coordinate information and documentation requests between internal staff and outsourced service providers.

Qualifications

• Five or more years of experience in business operations, office management, practice management, or business administration.
• Experience in architecture, engineering, construction, or another professional services environment preferred.
• Experience coordinating outsourced service providers, including finance, HR, or IT.
• Experience with Deltek Vantagepoint or a similar ERP system preferred.
• Strong organizational, communication, and project management skills.
• Comfort learning and administering business systems and technology.
• High level of professionalism, initiative, discretion, and attention to detail.

Success Traits

• Service-oriented and collaborative.
• Highly organized and proactive.
• Comfortable managing multiple priorities.
• Process-minded and always looking for ways to improve how work gets done.
• Curious, adaptable, and eager to learn new technologies.
• A self-starter who takes ownership and enjoys helping an organization operate at its best.

Who is Hacker?

Hacker is an architecture and interior design studio headquartered in Portland, Oregon with an additional office in Bend. We are united by a desire to create spaces that enrich the world – spaces that make us feel more connected to the landscape, each other, and ourselves. Our devotion to craft and 40-year history of environmentally progressive design, our expressive use of materials and natural light – above all, our reputation for seeking clarity and meaning in every aspect of the work – has earned us international, national, and regional design awards, top prizes in national design competitions, and publication internationally. Want to learn more? Check out our website: hackerarchitects.com

We are an equal opportunity employer and champion social equity and mentorship. We value diversity, are active in our community, and seek to be a workplace where diverse voices are represented and heard. Hacker is a Just Organization and is actively working on issues such as diversity, equity, and inclusion in the workplace; corporate social responsibility; and combating climate change. We look for employees who are interested in joining us in this important and challenging work.

Why Work at Hacker?

• We offer competitive salary and generous benefits including paid family and medical leave; 401k with socially responsible investment options and employer contributions; company paid volunteer time; continuing education stipends;100% medical, dental & vision, company paid disability insurance and life insurance; and FSA/HSA, and PTO, 3 weeks in the first 3 years.
• We promote a work life balance and are sensitive to family and medical needs
• As a firm our drivers are climate justice and design justice.
• We focus on community architecture – libraries, academic, civic, cultural, and private commercial projects.
• We work with companies that align with our values and whom we believe can make a positive difference in the industry and beyond.