Business Operations Manager

Savvy Wealth; New York (NY); On-site; USD 117,000 - 131,000; Full time

Benefits offered by this job

Competitive salary and equity package

Unlimited PTO + paid company holidays

Medical, dental, and vision plans

401(k) and commuter plans

NYC office in Manhattan

Job summary

Savvy Wealth seeks a Business Operations Manager to own day-to-day broker-dealer operations, ensuring seamless execution, reconciliation, and regulatory compliance as we scale.

You'll collaborate with Investment Operations, Legal & Compliance, and third‑party vendors, building scalable processes and leveraging AI tools to drive efficiency. This is a center‑stage role at a fast‑growing fintech startup with an in‑house client services team.

Qualifications

• 3–5 years of experience across investment banking, consulting, or fintech startups.
• High attention to detail and comfort operating with ambiguity.
• Strong process orientation with ability to build SOPs and controls.
• Comfort partnering with Investment Operations, Compliance/Legal, and Product/Engineering.
• Experience using AI/automation tools to reduce manual work.
• Experience at a high-growth fintech or startup, or building an ops function from scratch.

Responsibilities

• Build and run end-to-end brokerage workflow across the lifecycle, resolving issues as they arise.
• Establish a post-trade monitoring process and escalate issues before they grow.
• Create workflows for error handling, reconciliation, and record keeping.
• Design framework for corporate action communications and regulatory reporting.
• Identify opportunities to deploy AI tools to automate reconciliation and error resolution.
• Design and run client money movement, domestic and international transfers workflow.
• Monitor anomalous account activity and escalate timely.
• Support FINRA/audit requests and prepare resolution reports.

Skills

Attention to detail

Process orientation

Cross-functional partnering

AI/automation tooling

Fintech startup experience

Tools

SIE

Series 4

Series 53

Job description

About Savvy Wealth

Wealth management is a $545 billion industry that still runs on manual work. 75% of advisors offer no digital communication beyond email, and most still build financial plans by hand in Excel. Savvy is reinventing what it looks like to be a financial advisor. Founder Ritik Malhotra saw the fragmentation firsthand after seeking out his own advisor, and started Savvy to give independent advisors a modern, AI-native home.

Savvy is a registered investment advisor (RIA), and we partner with experienced financial advisors who want to grow without running the back office themselves. Advisors bring their book and join Savvy, running under their own brand (or ours), and Savvy earns a percentage of the assets they manage. In return, they get a true business-in-a-box: a proprietary tech platform and client portal, an in-house marketing team that helps them grow, a world-class investment management team, and a dedicated client services team that runs day-to-day operations and support. Advisors at Savvy service up to 50% more households and save 19 hours a week.

AI runs through everything we do. On the product side, Savvy Intelligence (released April 2026) is the only AI built for wealth managers that can see a client's complete financial picture. Internally, everyone at Savvy uses Claude and is encouraged to experiment with it, backed by a dedicated AI enablement team and a RevOps org building agents in-house.

We're a Series B company hitting our stride, with roughly 150 employees and over 500% year-over-year growth, backed by $105M from Thrive Capital, Index Ventures, Canvas Ventures, and Mark Casady (former CEO of LPL Financial). Come help us scale!

Recognition

We're a Certified Great Place to Work and have been honored for our culture and our growth:

• Newsweek's America's Greatest Startup Workplaces (2026)
• Fortune Best Workplaces in New York (2026)
• Great Place to Work Certified

The Role

The Business Operations Manager will own day-to-day operations for Savvy's broker-dealer, ensuring seamless execution, reconciliation, and regulatory compliance. This role sits at the center of all operational workflows from trade setup through settlement, and is responsible for maintaining operational excellence as Savvy scales trade volume. You'll work closely with Investment Operations, Legal & Compliance, and third-party vendors team to ensure best execution and build scalable processes. This role requires strong attention to detail, process orientation, comfort leveraging AI tools to improve efficiency and accuracy, and the ability to manage multiple workflows simultaneously in a fast-paced startup environment.

Responsibilities

Brokerage Operations

• Build and run the end-to-end operational workflow across the brokerage lifecycle, resolving issues as they arise
• Establish a process for monitoring post-trade activity and resolving issues before they become bigger problems
• Create the workflow for investigating and correcting errors, and keeping records reconciled and accurate
• Build the framework for managing corporate action communications
• Establish quality-control review processes and documentation to ensure we're meeting our obligations
• Build the workflow for supporting regulatory reporting requirements across product types
• Identify opportunities to deploy AI tools and agentic workflows to automate reconciliation, exception detection, and error-resolution processes

Account & Cashiering Operations

• Design and run the workflow for reviewing, approving, and processing client money movement requests, including domestic and international transfers
• Build and maintain monitoring processes to flag anomalous account activity and ensure timely escalation
• Establish a repeatable process for managing deposits end-to-end, from receipt to posting
• Create and refine the process for triaging and resolving new account setup exceptions
• Build the framework for maintaining and updating account restrictions, ensuring accuracy across systems
• Leverage AI and automation to streamline approval workflows and flag anomalies faster and more accurately

Legal & Compliance Operations

• Support the Legal & Compliance team with FINRA and audit requests
• Prepare client complaint and resolution reports
• Explore AI-driven tools and agentic workflows to reduce manual effort in reporting and audit preparation

Must Have

• 3-5 years of total experience across investment banking, consulting, or fintech startups
• High attention to detail and comfort operating with real ambiguity - this function is being built from scratch
• Strong process orientation: able to build SOPs and controls where none exist today
• Comfortable partnering across Investment Operations, Compliance/Legal, and Product/Engineering
• Comfort using AI/automation tools to reduce manual reconciliation and exception-detection work
• Experience at a high-growth fintech or startup, or building an operations function from the ground up

Nice To Have

• Prior experience at an introducing broker-dealer or clearing firm (e.g., Fidelity NFS, Pershing, Apex)
• Familiarity with cashiering operations: money movement approvals, wire approvals, AML alert monitoring
• Working knowledge of the trade lifecycle
• Understanding of FINRA/SEC compliance reporting requirements
• SIE, Series 4, 53

Benefits

• Competitive salary and equity package
• Unlimited PTO + paid company holidays
• Access to holistic medical, dental, and vision plans
• Company 401(k), Commuter, and HSA/FSA plans
• NYC office in the heart of Manhattan
• Lunch and snacks provided in the office
• Access to virtual mental health care (Spring Health) and health concierge (Rightway) to help you find the right care
• Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)

Compensation Range: $117K - $131K