Business Operations Manager

Quinnipiac University; Hamden (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

Quinnipiac University is seeking a highly collaborative Business Operations Manager for the Office of Strategic Programs & Initiatives (OSPI). You will build the operational infrastructure, oversee budgets, and partner with university stakeholders to drive strategic projects across multiple initiatives.

This inaugural role requires strong financial acumen, process design, and the ability to manage diverse programs in a revenue-generating unit.

Qualifications

• Five or more years in business operations, financial administration or project management.
• Proven ability to manage budgets, forecasting, HR processes and operations.
• Experience in revenue-generating units or entrepreneurial environments.
• Strong analytical, organizational and interpersonal skills.

Responsibilities

• Develop and oversee budgets, forecasts, and financial reporting for the department.
• Coordinate HR onboarding, recruitment and staffing for events and programs.
• Direct registration pathways and manage project workflows in the PM system.
• Lead operational initiatives to improve efficiency and compliance.

Skills

Business operations

Financial administration

Project management

Strategic collaboration

Education

Bachelor's degree in business administration

Master's degree preferred

Tools

Microsoft Office

Excel

Colleague

Workday

Oracle

Job description

Overview

Quinnipiac University is seeking a highly collaborative and strategic Business Operations Manager to join the Office of Strategic Programs & Initiatives (OSPI), a dynamic and revenue-generating division that develops innovative programs, partnerships, and initiatives that advance the university's mission and expand its impact. This is an exciting opportunity to step into an inaugural role and help build the operational infrastructure that supports a growing portfolio of strategic initiatives. As a key member of the OSPI leadership team, you will lead financial administration, optimize operational processes, and serve as a trusted partner to university stakeholders, helping position the department for continued growth and success. The ideal candidate is a highly organized and resourceful professional who enjoys creating systems and processes from the ground up. You combine strong financial and operational acumen with exceptional relationship-building skills and a proactive, solutions-oriented mindset.

About Quinnipiac

Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9700 students in more than 100-degree programs through its Schools of Business, Communications, Computing & Engineering, Education, Health Sciences, Law, Medicine, Nursing and the College of Arts & Sciences. Our 22 Division I teams have achieved remarkable success, boasting national and conference titles - including a 2023 NCAA national championship win in men's ice hockey, a trip to the Sweet 16 for our women's basketball team and NCAA Tournament appearances by many of our programs. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review. The Wall Street Journal ranked Quinnipiac #51 among the best colleges in the nation, and second in Connecticut, for our exceptional graduation rate, salary impact, learning facilities, career preparation and learning opportunities. The university is in the midst of program expansion and renewal for both traditional and adult learners, the development of innovative strategic partnerships, and recently opened South Quad with three state-of-the-art buildings. As Quinnipiac grows, the university remains guided by the core values that define our community and shapes the experience of every student and employee.

• We are fiercely committed to ensuring every Bobcat thrives. We are a lifelong partner for every learner.
• We passionately care about our community. Everyone should feel welcome and valued.
• We boldly shape our university's future. We will forge a path of impact together.

These values are the foundation of who we are and reflect the Quinnipiac spirit found across our campuses. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.

Responsibilities

Financial Management

• Develop and oversee departmental budgets, forecasts, and financial reporting.
• Analyze financial data and provide strategic recommendations to leadership.
• Coordinate with central finance units on audits, procurement, and fund management.
• Manage client payment reconciliation from deposit to final payment and oversee internal purchasing and related administrative finance tasks. Monitor revenues and expenditures across multiple units and revenue streams. Create and track event specific invoices.
• Ensure compliance with university financial policies and relevant external regulations.
• Create processes and reports in the project management system to accurately track revenue and expenses, streamline financial reporting, and monitor program profitability.

Personnel Administration

• Act as a liaison with the Office of Human Resources to ensure proper recruitment, onboarding and other HR related tasks.
• Facilitate the hiring and on-boarding process for work-study students, Graduate students and summer staff in collaboration with Human Resources and the unit’s leadership team.
• Manage and track student staff hours to budget.
• Assist in the logistics of onboarding and training new staff.
• Collaborate with the Event Managers and Program Directors on staffing needs for events and summer programs.
• Support a culture of collaboration, professional development, and equity.

Project Management, Operations & Administration

• Direct and manage registration pathways within the department’s registration platform including managing inquiries, monitoring registration, and troubleshooting user issues as needed.
• Become super-user for Registration platform, building customized sites per program (including abstract submissions, registrations, landing pages and app functions). Troubleshoot issues and manage all reporting for attendance and financial needs.
• Lead Summer Operations; remote office set up and management, staff scheduling, resource procurement and allocation.
• Liaison with facilities for summer housing, managing cleaning schedules and standards.
• Work with the AVP to implement and refine systems and processes to ensure operational efficiency.
• Lead special projects and strategic initiatives as requested by AVP.
• Create and track contracts, risk mitigation efforts, client records, and other compliance and operational needs through the department’s project management system.
• Other duties as assigned.

Education Requirements

• Bachelor's degree in Business Administration, Finance, Higher Education Administration, or a related field required
• Master's degree or relevant professional certification preferred

Qualifications

• Five or more years of progressively responsible experience in business operations, financial administration, project management, or a related operational role
• Experience with project management
• Experience working in a revenue-generating unit or entrepreneurial university environment
• Ability to manage multiple logistics and projects simultaneously
• Demonstrated experience effectively managing budgets, forecasting, HR processes, and operational administration
• Excellent analytical, organizational, and interpersonal skills
• Proficiency in Microsoft Office, Excel, enterprise and project management systems (e.g., Colleague, Workday or Oracle
• Proven ability to collaborate effectively with individuals from varied backgrounds

Preferred

• Experience in CRM and registration platforms (e.g. salesforce, Monday.com, cvent)
• Monitor and manage compliance with federal, state, and local tax laws applicable to higher education revenue activities, including Unrelated Business Income Tax (UBIT), sales/use tax, and independent contractor classifications

Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.