Business Operations Manager

Wingspan Performance; Charlotte (NC); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Professional development

20 flexible time off days

7 company paid holidays

401k plan with 3% match

Job summary

Wingspan Performance seeks a Business Operations Manager to build the operational foundation as the company grows. Onboarding occurs onsite, then a hybrid schedule (2–3 days on-site) to support core operations.

The role translates leadership priorities into plans, creates scalable processes, and removes obstacles to improve efficiency across back-office functions.

Qualifications

• 8–10 years of experience building operational infrastructure in a growing organization.
• Strong proficiency with Asana and Google Suite (or comparable tools).
• Experience turning broad direction into structured action.

Responsibilities

• Translate leadership ideas and priorities into actionable plans, ownership, and timelines.
• Move work forward even when every detail isn’t defined.
• Help leadership focus where their time creates the most value.
• Create and refine processes, systems, and standard ways of working.
• Identify inefficiencies and address root causes, not just symptoms.
• Clarify ownership and next steps across the business.
• Coordinate and support back-office and administrative team members.
• Remove obstacles that make it harder for people to do great work.
• Balance leading others with personally handling work that needs to get done.
• Maintain visibility into HR, payroll, benefits, insurance, accounting, legal, and compliance.

Skills

Operational leadership

Process improvement

Cross-functional collaboration

Strategic thinking

Problem-solving

Communication

Decision making

Project planning

Tools

Asana

Google Suite

Job description

Requires full‑time onsite presence during initial onboarding. After onboarding, the role transitions to a hybrid schedule (approximately 2–3 days onsite per week).

Monday–Friday, 8:30 a.m.–5:00 p.m.

Compensation:

Base Salary: $110,000–$130,000, commensurate with experience

Benefits: Professional development, 20 flexible time off days, 7 company paid holidays, 401k plan with a 3% match after one year of service

About Wingspan Performance

Wingspan Performance helps leaders and organizations improve communication, behavior, and performance by addressing the people challenges that often sit underneath expensive business problems.

Our work isn’t traditional coaching or consulting. We help leaders recognize patterns, shift behaviors, and create meaningful change that strengthens relationships and drives measurable business outcomes.

As we continue to grow, we’re looking for someone who enjoys building the operational foundation that allows great work to happen consistently.

Why This Role Matters

The Business Operations Manager sits at the intersection of leadership vision and operational execution. The President and Vice President set direction and drive the business forward. This role turns those priorities into action, structure, accountability, and follow‑through.

Some days that means building a process that doesn’t yet exist. Other days it means spotting a problem before it becomes one, aligning people around a priority, or stepping in to handle work that simply needs to get done.

Success in this role requires comfort with ambiguity, sound judgment, and the ability to move work forward without waiting for perfect clarity or detailed instructions.

This is not an Executive Assistant or client‑facing advisory role. It’s for someone who loves operations, systems, and problem‑solving — and finds satisfaction in knowing the business runs better because they’re in it.

What You’ll Do

• Translate leadership ideas and priorities into actionable plans, ownership, and timelines.
• Move work forward even when every detail isn’t defined.
• Help leadership focus where their time creates the most value.

Build Structure Where It Doesn’t Exist

• Create and refine processes, systems, and standard ways of working.
• Identify inefficiencies and address root causes, not just symptoms.
• Clarify ownership and next steps across the business.

Lead and Support Internal Operations

• Coordinate and support back‑office and administrative team members.
• Remove obstacles that make it harder for people to do great work.
• Balance leading others with personally handling work that needs to get done.

Protect the Business

• Maintain visibility into HR, payroll, benefits, insurance, accounting, legal, and compliance.
• Recognize issues early and determine what requires leadership involvement.

Own the Client Experience Outside the Room

• Improve operational touchpoints that shape the client experience.
• Ensure systems and processes reflect the quality of Wingspan’s work.

Manage External Relationships

• Coordinate with technology, HR, payroll, accounting, legal, insurance, and marketing partners.

What You Bring

• 8–10 years of experience building operational infrastructure in a growing organization.
• Strong proficiency with Asana and Google Suite (or comparable tools).
• Experience turning broad direction into structured action.
• A track record of creating clarity and process in growing organizations.
• Strong prioritization and judgment skills.
• Experience leading people and coordinating work through others.
• Ability to zoom out strategically while managing details effectively.
• Curiosity, ownership, and a drive to continually improve operations.

What Success Looks Like

Within the first year, you’ll:

• Become fluent in Wingspan’s operations and Healthy High-Performance principles.
• Reduce operational noise and decision fatigue for leadership.
• Build systems that make the business easier to run and scale.
• Increase visibility into priorities, ownership, and follow‑through.
• Strengthen consistency in the client experience.
• Build trust by identifying issues early and solving them thoughtfully.

What We Offer

• The opportunity to help build and improve the operational foundation of a growing business.
• Significant ownership and autonomy within your area of responsibility.
• Direct partnership with senior leadership and visibility into strategic decisions.
• Influence over how the business operates — not just maintaining existing processes.
• A collaborative environment that values curiosity, learning, accountability, and continuous improvement.
• The chance to work with a team that believes people and performance are deeply connected.

Equal Employment Opportunity Statement

Wingspan Performance is an Equal Opportunity Employer. We welcome diverse backgrounds and perspectives and provide equal consideration to all applicants regardless of protected characteristics under applicable law.