Business Operations Manager

Simplicity Consulting; California (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

Job summary

Simplicity Consulting is seeking a Business Operations Manager to drive operational excellence across the consultant lifecycle and lead a high-performing Business Operations team. You will oversee onboarding, financial operations, compliance, and process improvements to ensure top-tier service delivery for clients and consultants.

The role emphasizes scalable processes, cross-functional collaboration, and leadership of operations staff in a fast-paced environment.

Qualifications

• 5+ years of progressive operations experience with leadership or people management.
• Bachelor’s degree in business or a related field preferred.
• Proven success developing and leading process improvements and cross-functional initiatives.

Responsibilities

• Lead the review and audit of existing operational frameworks, identifying gaps and opportunities for improvement and developing scalable processes that enhance efficiency, quality, and consistency.
• Maintain and support a book of business to ensure seamless onboarding and offboarding, financial processing, equipment coordination, and operational support.
• Oversee the accuracy and integrity of consultant records in the Applicant Tracking System by ensuring timely updates to statuses, notes, and required documentation.
• Create and/or review and edit statements of work to ensure quality assurance prior to contracts to clients.
• Develop and execute onboarding plans for new client companies, including system setup, process documentation, workflow design, and stakeholder coordination.
• Maintain understanding of client requirements to ensure consistent, high-quality service delivery.
• Manage client audit requests by gathering documentation, validating data, coordinating with stakeholders, and delivering timely responses.
• Serve as the primary escalation point for complex operational issues and drive timely resolution.
• Collaborate with internal stakeholders to execute operational strategies aligned with business objectives.
• Lead cross-functional initiatives that enhance the client and consultant experience.
• Develop automation and process improvement initiatives to increase efficiency and scalability.
• Lead, coach, and develop one or more Business Operations Coordinators through mentoring and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.

Skills

Leadership

Operations management

Cross-functional collaboration

Process improvement

Analytical skills

Communication skills

Education

Bachelor's degree in business or related field

Tools

Microsoft Office Suite

Job description

Simplicity Consulting helps organizations redesign how work gets done in an AI-enabled future. We combine business strategy, operational expertise, emerging technology, and specialized capabilities to rethink workflows, automate and elevate manual work, and create more efficient and effective operating models. We meet clients where their business needs are — from specialized individual consulting and project-based, deliverable-driven engagements to AI-enabled, outcome-based managed services. Whether providing targeted expertise for a specific business need, delivering a defined body of work, or taking ownership of an ongoing service or business outcome, we bring the right combination of people, technology, and delivery model to create impact. Our capabilities span strategy and solution design through implementation, ongoing execution, measurement, and optimization as business needs evolve. Every engagement is supported by experienced delivery leaders, subject-matter experts, and Simplicity’s operational infrastructure, informed by nearly two decades of experience supporting complex enterprise organizations. This allows us to connect work across teams, identify opportunities for improvement, consolidation, and scale, and adapt our approach to each client’s culture, priorities, and evolving needs. As part of the 24 Seven Family of Brands, Simplicity can integrate capabilities across business strategy and operations, content and design, event and experiential marketing, partner marketing, paid and performance media, and global delivery through nearshore and offshore solutions. This broader network allows us to build more comprehensive solutions around our clients' evolving business needs, drawing on specialized expertise when and where it creates the greatest impact.

About the Role

Simplicity Consulting, a 24 Seven company, is on the lookout for a Business Operations Manager who is a strategic leader responsible for driving operational excellence across the consultant lifecycle while developing a high-performing Business Operations team. This role oversees onboarding, financial operations, compliance, and process optimization to ensure exceptional service delivery for clients, consultants, and internal stakeholders. The Manager provides leadership, establishes scalable processes, and partners cross-functionally to improve business performance and support organizational growth.

Responsibilities

• Reports to the Director, Simplicity Business Operations
• Lead the review and audit of existing operational frameworks, identifying gaps and opportunities for improvement and developing scalable processes that enhance efficiency, quality, and consistency
• Maintain and support a book of business to ensure seamless onboarding and offboarding, financial processing, equipment coordination, and operational support
• Oversee the accuracy and integrity of consultant records in the Applicant Tracking System by ensuring timely updates to statuses, notes, and any required documentation
• Create and/or review and edit statements of work to ensure quality assurance prior to submitted contracts to clients
• Develop and execute operational onboarding plans for new client companies, including system setup, process documentation, workflow design, and stakeholder coordination
• Maintain a thorough understanding of the different client company’s requirements, processes, and expectations to ensure consistent, high-quality service delivery
• Manage client audit requests by gathering required documentation, validating data, coordinating with internal stakeholders, and submitting complete and accurate responses within required timelines
• Serve as the primary escalation point for complex operational issues and drive timely resolution
• Collaborate with internal stakeholders to execute operational strategies aligned with business objectives
• Lead cross-functional initiatives that enhance the client and consultant experience
• Develop and execute automation and process improvement initiatives that increase operational efficiency, scalability, and overall business performance
• Lead, coach, and develop one or more Business Operations Coordinators through mentoring, performance management, and professional development
• Foster a culture of accountability, collaboration, and continuous improvement

Qualifications

• 5+ years of progressive operations experience, including leadership or people management.
• Bachelor’s degree in business or a related field preferred.
• Proven success developing and leading process improvements and cross-functional initiatives.
• Strong organizational, analytical, and decision-making skills with the ability to manage multiple priorities.
• Excellent written and verbal communication, interpersonal, and stakeholder management skills.
• Self-motivated, adaptable, and solutions-oriented with a customer-first mindset.
• Ability to thrive in a fast-paced, evolving environment while exercising sound judgment and discretion.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and SharePoint).
• Experience working with senior leaders and handling confidential information with professionalism and integrity.

Equal Opportunity Statement

Simplicity is committed to creating a diverse, inclusive, and supportive environment and is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

• Health: Medical (HSA or PPO) and Vision
• Voluntary Insurances: Dental, Disability, Life, and AD&D