Account Manager

Federal Reserve Bank of New York; New York (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Fully paid Pension plan

401k with Generous Match

Comprehensive Insurance Plans (Medical

Dental and Vision

Transit Subsidy

Tuition Assistance

Onsite Fitness Center

And more

Job summary

The Federal Reserve Bank of New York seeks an Account Manager to lead end-to-end client relationships for a portfolio of financial institutions in the second district.

You will coordinate with Legal, Credit, Risk, Compliance, and Policy teams to deliver high-quality outcomes, resolving complex issues while maintaining strong stakeholder relationships. The role emphasizes attention to detail, independence, and cross-functional collaboration.

Qualifications

• Strong customer service, critical thinking and analytical skills.
• Advanced collaboration, written and verbal communication, ability to synthesize information within deadlines.
• Strong attention to detail and organizational skills.
• Understanding of internal controls and risk management practices, e.g., BSA/AML and OFAC compliance.
• Knowledge of project management methodologies and tools.
• Strong analytical, quantitative skills, including ability to interpret policy requirements.

Responsibilities

• Manage end-to-end relationships for a portfolio of customers.
• Collaborate with internal and external stakeholders to execute business initiatives and to obtain input.
• Provide guidance on Federal Reserve account and financial services policies, practices and procedures.
• Own end-to-end processes for account opening and ongoing maintenance with stakeholders.
• Prepare reports interpreting analyses and linking recommendations to the big picture.
• Lead bi-weekly stakeholder meetings on account access reviews.
• Provide peer reviews and resolve complex problems related to accounts and services.
• Support reporting and ad-hoc querying for stakeholders.
• Administer the Account Request Tool (ART) for account requests and services.
• Engage stakeholders for information/presentations for Compliance Testing/Risk/Audit review.
• Manage projects within the role.

Skills

Customer service

Analytical thinking

Communication

Collaboration

Project management

PC proficiency

Tools

Tableau

Salesforce

Launchpad Pro

Job description

Company Federal Reserve Bank of New York

This role is based out in New Jersey and New York. When you work at the New York Fed, you have the opportunity to make an impact in our communities and across the nation. Our mission-driven, curious, and dedicated colleagues apply their diverse perspectives and unique talents to support the strength of the U.S. economy and stability of the global financial system. At the Bank, we work full-time onsite with our teams. We believe being physically together allows us to draw on our collective strengths, while recognizing that the ability to work flexibly from time to time remains important to achieving our mission.

What we do

As part of the Operations and Resiliency Group, the Reserve Bank Accounts and Services (RBAS) is responsible for the administrative, business, risk, and compliance activities related to the provision of master accounts and Federal Reserve financial services for second district customers. The RBAS team functions as the central communication and coordination liaison between the Bank's internal and external customers, with respect to on-going account management for the duration of the customer relationship.

Your role as Account Manager

Reporting to the RBAS Director, you will serve as a key leader in the New York Fed’s provision of accounts and services to financial institutions located in the second Federal Reserve district—helping to driving strategy, planning, and decision-making to ensure the delivery of high-quality outcomes for our customers. In this role, you will have the opportunity to resolve complex issues and collaborate with stakeholders across Legal, Credit, Risk, Compliance, and Policy, while maintaining critical relationships with other stakeholders within the Federal Reserve System.

This role requires the responsibility to work independently with limited supervision for a portfolio of customers with a high degree of collaboration with multiple stakeholders to drive outcomes, requiring keen attention to details, organization, and the ability to balance competing priorities.

• Manage end-to-end relationships for a portfolio of customers.
• Collaborate with internal and external stakeholders to execute business initiatives and to obtain relevant input to business actions.
• Demonstrate knowledge to provide guidance to stakeholders regarding Federal Reserve System account and financial services policies, practices and procedures.
• Accountable owner for the end-to-end processes for account opening and related on-going account maintenance activities, working with Federal Reserve System stakeholders.
• Prepare written reports that interpret and synthesize analyses, making connections between recommendations and the bigger picture.
• Contribute and/or lead bi-weekly stakeholders’ meetings on account access reviews.
• Provide peer reviews and resolve difficult and complex problems related to account and financial services.
• Support quarterly Board Database reporting/reconciliations on existing and pending account requests and conduct ad-hoc querying/analysis for stakeholders.
• Administer the Account Request Tool (ART) to facilitate requests for Federal Reserve accounts and financial services.
• Engage and support appropriate stakeholders for requested information/presentations for Compliance Testing/Risk/Audit review.
• Manage projects within the role.

What we are looking for

• Strong customer service, critical thinking and analytical skills, with the ability to quickly learn business and related process and work independently to deliver outcomes.
• Advanced collaboration, written and verbal communication skills, with the ability to effectively make connections, ask insightful questions, and synthesize information within deadlines.
• Strong attention to detail and good organizational skills.
• Understanding of internal controls and risk management practices and/or relevant disciplines (e.g. background or experience in BSA/AML and OFAC Compliance) and an interest in understanding applicability to Reserve Bank operations.
• Knowledge of project management methodologies and tools.
• Strong analytical, quantitative skills, including ability to interpret policy requirement.
• Advanced PC and technical proficiency (Word, Visio, PowerPoint, Excel, Access, SharePoint Online, Tableau, SalesForce, Launchpad Pro (Generative AI), and collaboration tools).

Application Deadline

September 30, 2026

Salary Range

$140,000 - $180,000

We believe in transparency at the New York Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.

Touchstone Behaviors

Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more.

Benefits

• Fully paid Pension plan and 401k with Generous Match
• Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)
• Subsidized Public Transportation Program
• Tuition Assistance Program
• Onsite Fitness & Wellness Center
• And more

Code of Conduct

The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.

EEO Statement

The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

We value accessibility for all candidates and are happy to provide an accommodation or assistance.

Accommodations Contact

Please email us at [e-mail] and we’ll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box.

Job Details

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of “protected individual” under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a lawful permanent resident and thereafter a U.S. citizen when eligible.

Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes

Job Category Customer Experience Family Group Work Shift First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us

Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague.