Business Operations, Infrastructure

Meta; San Francisco (CA); On-site; USD 146,000 - 206,000; Full time

Job summary

Meta’s Infrastructure organization seeks a Staff-level Business Operations professional to partner with senior leaders, drive strategic planning, and improve operational processes across Network, Infrastructure Security, and Capacity Ecosystems. You will translate complex challenges into actionable plans, lead data-driven reviews, and influence budgeting and headcount decisions.

You will collaborate with engineering, finance, recruiting, and operations teams to deliver scalable improvements,

Qualifications

• 8+ years of experience in business operations, strategy, program management, or a related function supporting large-scale technical or infrastructure organizations.
• Experience leading strategic planning processes including goal-setting frameworks, resource planning, and executive business reviews in complex, matrixed environments.
• Experience applying quantitative and analytical methods to solve business problems, including financial modeling, data analysis, and scenario planning.
• Experience defining and executing plans in environments with evolving priorities and incomplete information, including scoping projects, identifying dependencies, and adapting plans based on new data.
• Experience communicating complex operational and strategic topics in writing to both technical and non-technical stakeholders across multiple levels of an organization.

Responsibilities

• Drive operational excellence across the Infrastructure organization by identifying systemic inefficiencies, designing scalable processes, and implementing improvements that measurably enhance team performance and execution velocity
• Lead strategic planning cycles including annual goal-setting, objectives and key results development, multi-year fiscal planning, and headcount resource allocation in partnership with Infrastructure leadership
• Develop and maintain executive-level communications including business reviews, leadership briefings, and organizational updates for internal and cross-functional audiences
• Identify and frame ambiguous organizational challenges, structure analytical approaches, and deliver data-driven recommendations to senior and executive leadership
• Own and drive high-priority special projects and cross-functional initiatives on behalf of Infrastructure leadership, coordinating across engineering, finance, recruiting, and operations teams
• Build and maintain strong relationships with cross-functional partners across the Infrastructure ecosystem, ensuring alignment on shared priorities and operational dependencies
• Design and implement mechanisms to monitor organizational health, track progress against strategic objectives, and surface risks or blockers to leadership in a timely manner
• Support headcount planning and hiring execution by partnering with recruiting and finance to manage open roles, track pipeline health, and ensure alignment with approved resource plans
• Apply quantitative and analytical methods including financial modeling, scenario planning, and data analysis to support infrastructure investment decisions and capacity planning trade-offs
• Mentor other business operations professionals and contribute to the development of best practices, playbooks, and operational frameworks that scale across the broader Infrastructure organization

Skills

Strategic planning

Data analysis

Communication

SQL

AI skills

Education

MBA or equivalent advanced degree

Tools

SQL

Hive

Job description

Meta's Infrastructure organization builds and operates the foundational systems that power our global products and services. Within Infrastructure, the Network, Infrastructure Security, and Supply Planning and Capacity Ecosystems organizations are critical to ensuring our global infrastructure is connected, secure, and that capacity is delivered and efficiently managed. As a Staff-level Business Operations professional supporting these organizations, you will serve as a strategic partner to senior leaders, helping them grow, scale, and run the business effectively. You will drive strategic initiatives spanning business planning, objectives and key results frameworks, operational reviews, and process improvements that enable our infrastructure teams to execute and innovate at scale. The ideal candidate brings deep experience operating in complex, technical environments, communicating effectively across all levels of an organization, and translating ambiguous business challenges into structured, actionable plans.

Business Operations, Infrastructure Responsibilities:

• Drive operational excellence across the Infrastructure organization by identifying systemic inefficiencies, designing scalable processes, and implementing improvements that measurably enhance team performance and execution velocity
• Lead strategic planning cycles including annual goal-setting, objectives and key results development, multi-year fiscal planning, and headcount resource allocation in partnership with Infrastructure leadership
• Develop and maintain executive-level communications including business reviews, leadership briefings, and organizational updates for internal and cross-functional audiences
• Identify and frame ambiguous organizational challenges, structure analytical approaches, and deliver data-driven recommendations to senior and executive leadership
• Own and drive high-priority special projects and cross-functional initiatives on behalf of Infrastructure leadership, coordinating across engineering, finance, recruiting, and operations teams
• Build and maintain strong relationships with cross-functional partners across the Infrastructure ecosystem, ensuring alignment on shared priorities and operational dependencies
• Design and implement mechanisms to monitor organizational health, track progress against strategic objectives, and surface risks or blockers to leadership in a timely manner
• Support headcount planning and hiring execution by partnering with recruiting and finance to manage open roles, track pipeline health, and ensure alignment with approved resource plans
• Apply quantitative and analytical methods including financial modeling, scenario planning, and data analysis to support infrastructure investment decisions and capacity planning trade-offs
• Mentor other business operations professionals and contribute to the development of best practices, playbooks, and operational frameworks that scale across the broader Infrastructure organization

Minimum Qualifications:

• 8+ years of experience in business operations, strategy, program management, or a related function supporting large-scale technical or infrastructure organizations
• Experience leading strategic planning processes including goal-setting frameworks, resource planning, and executive business reviews in complex, matrixed environments
• Experience applying quantitative and analytical methods to solve business problems, including financial modeling, data analysis, and scenario planning
• Experience defining and executing plans in environments with evolving priorities and incomplete information, including scoping projects, identifying dependencies, and adapting plans based on new data
• Experience communicating complex operational and strategic topics in writing to both technical and non-technical stakeholders across multiple levels of an organization

Preferred Qualifications:

• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience working within or directly supporting infrastructure, network, security, or capacity planning engineering organizations
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience integrating AI tools to optimize or redesign operational workflows and drive measurable efficiency or quality improvements
• Experience querying and analyzing data using SQL, Hive, or similar tools to generate business insights and support operational decision-making
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• MBA or equivalent advanced degree in business, finance, engineering, or a related field

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affimatative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$146,000/year to $206,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.