Business Operations, Infrastructure

Meta; New York (NY); On-site; USD 146,000 - 206,000; Full time

Benefits offered by this job

Bonus potential

Equity compensation

Benefits package

Job summary

Meta's Infrastructure organization powers global products and services, and seeks a Staff-level Business Operations professional to partner with senior leaders across Network, Infrastructure Security, and Capacity Ecosystems. You will drive strategic planning, OKRs, and operational excellence at scale, translating complex challenges into actionable roadmaps.

In this role, you will coordinate cross-functional initiatives, develop executive-level communications, and mentor others while shaping

Qualifications

• 8+ years in business operations, strategy, or program management for large-scale technical or infrastructure environments.
• Experience leading strategic planning, goal-setting, resource planning, and executive reviews in complex settings.
• Experience applying quantitative methods: financial modeling, data analysis, and scenario planning.
• Ability to scope projects, identify dependencies, and adapt plans with evolving priorities and incomplete information.
• Strong written communication of complex topics to technical and non-technical stakeholders across levels.

Responsibilities

• Drive operational excellence by identifying inefficiencies and designing scalable processes.
• Lead strategic planning cycles including goals, OKRs, multi-year fiscal planning, and headcount allocation.
• Develop executive-level communications and leadership briefings for internal and cross-functional audiences.
• Own high-priority special projects, coordinating across engineering, finance, recruiting, and operations.
• Build relationships across the Infrastructure ecosystem to align priorities and dependencies.
• Monitor organizational health, track progress, and surface risks to leadership in a timely manner.
• Support headcount planning and hiring by partnering with recruiting and finance.

Skills

Strategic planning

Executive communications

Data analysis

Financial modeling

Program management

Cross-functional collaboration

Tools

SQL

Hive

Job description

Meta's Infrastructure organization builds and operates the foundational systems that power our global products and services. Within Infrastructure, the Network, Infrastructure Security, and Supply Planning and Capacity Ecosystems organizations are critical to ensuring our global infrastructure is connected, secure, and that capacity is delivered and efficiently managed.As a Staff-level Business Operations professional supporting these organizations, you will serve as a strategic partner to senior leaders, helping them grow, scale, and run the business effectively. You will drive strategic initiatives spanning business planning, objectives and key results frameworks, operational reviews, and process improvements that enable our infrastructure teams to execute and innovate at scale. The ideal candidate brings deep experience operating in complex, technical environments, communicating effectively across all levels of an organization, and translating ambiguous business challenges into structured, actionable plans.Business Operations, Infrastructure Responsibilities:Drive operational excellence across the Infrastructure organization by identifying systemic inefficiencies, designing scalable processes, and implementing improvements that measurably enhance team performance and execution velocityLead strategic planning cycles including annual goal-setting, objectives and key results development, multi-year fiscal planning, and headcount resource allocation in partnership with Infrastructure leadershipDevelop and maintain executive-level communications including business reviews, leadership briefings, and organizational updates for internal and cross-functional audiencesIdentify and frame ambiguous organizational challenges, structure analytical approaches, and deliver data-driven recommendations to senior and executive leadershipOwn and drive high-priority special projects and cross-functional initiatives on behalf of Infrastructure leadership, coordinating across engineering, finance, recruiting, and operations teamsBuild and maintain strong relationships with cross-functional partners across the Infrastructure ecosystem, ensuring alignment on shared priorities and operational dependenciesDesign and implement mechanisms to monitor organizational health, track progress against strategic objectives, and surface risks or blockers to leadership in a timely mannerSupport headcount planning and hiring execution by partnering with recruiting and finance to manage open roles, track pipeline health, and ensure alignment with approved resource plansApply quantitative and analytical methods including financial modeling, scenario planning, and data analysis to support infrastructure investment decisions and capacity planning trade-offsMentor other business operations professionals and contribute to the development of best practices, playbooks, and operational frameworks that scale across the broader Infrastructure organizationMinimum Qualifications:8+ years of experience in business operations, strategy, program management, or a related function supporting large-scale technical or infrastructure organizationsExperience leading strategic planning processes including goal-setting frameworks, resource planning, and executive business reviews in complex, matrixed environmentsExperience applying quantitative and analytical methods to solve business problems, including financial modeling, data analysis, and scenario planningExperience defining and executing plans in environments with evolving priorities and incomplete information, including scoping projects, identifying dependencies, and adapting plans based on new dataExperience communicating complex operational and strategic topics in writing to both technical and non-technical stakeholders across multiple levels of an organizationPreferred Qualifications:Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesExperience working within or directly supporting infrastructure, network, security, or capacity planning engineering organizationsDemonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Experience integrating AI tools to optimize or redesign operational workflows and drive measurable efficiency or quality improvementsExperience querying and analyzing data using SQL, Hive, or similar tools to generate business insights and support operational decision-makingExperience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)About Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].$146,000/year to $206,000/year + bonus + equity + benefitsIndividual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.