Business Operations Coordinator, The Lodge

Travel-Leisure-Co; Sevierville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Business Operations Coordinator for Wyndham Destinations to deliver high-quality support for Sales and Marketing processes.

You will provide exceptional customer service to guests and partners, ensure data integrity, and collaborate with Sales & Marketing, HR, and Resort Operations leadership on new initiatives. The role requires proficiency in Microsoft Suite and availability to work weekends and holidays, with a fast-paced, team-oriented environment and

Qualifications

• Experience delivering outstanding customer service to guests, partners, and team members.
• Ability to collect/validate data and maintain data integrity across systems.
• Comfortable working in a fast-paced environment and adapting to changes.

Responsibilities

• Provide exceptional customer service to guests, business partners, and team.
• Identify opportunities to improve customer service and processes.
• Collect and validate data during interactions to ensure best experiences.
• Manage and protect company assets in all interactions.
• Understand and implement operational procedures governing the business.
• Support new initiatives and assist teams impacted by changes.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.As a Business Operations Coordinator for Wyndham Destinations this person will be responsible for delivering quality support for our Sales and Marketing processes. This person provides exceptional customer service to all guests and business partners, ensures that operational processes and procedures are met, protects data integrity throughout our systems, and partners with their team and leadership to implement changes or new initiatives. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!You will be responsible to:Provide exceptional customer service to our guests, business partners, and teamIdentify ways in which to improve our customer service or processesCollect and/or validate data when interacting with our guests to ensure they receive the best experience with usManage and protect company assets through all interactionsUnderstand and implement operational procedures that govern our businessSupport new initiatives and help teams that are impacted by these changesMaintain daily, weekly, monthly, or quarterly reporting needsSuccessfully leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they ariseYou will partner with:Sales and Marketing teamsHuman ResourcesResort Operations leadershipExamples of projects you will work on:Validating data and reporting or answering questions from onsite business partnersSupporting the integration of new processes and proceduresRequirements:Proficient in Microsoft SuiteHave availability to support the business throughout weekends and holidaysExperience delivering outstanding customer service, with excitement!In Summary:You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team. You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.How You'll Be RewardedWe offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:MedicalDentalVisionSpending accountsLife and accident coverageDisabilityVoluntary income protection benefitsWellness programEmployee Assistance ProgramDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theftWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.