Business Operations Coordinator

Advanced Intelligence Engineering LLC; Wheaton (IL); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Employee discounts

401(k) matching

Bonus based on performance

Company parties

Free food & snacks

Descripción de la vacante

Advanced Intelligence Engineering LLC is a boutique MSP in Wheaton, IL seeking a Business Operations Coordinator to support sales, operations and marketing. You will manage procurement, quotes, cost tracking and client billing using Autotask, while coordinating with engineers and vendors to keep orders and licenses on time.

Strong English communication, multitasking, and professional relations with clients and vendors are essential. MSP exposure and MS office familiarity are a plus.

Formación

• Advanced written and spoken English communication skills.
• Ability to manage multiple tasks in a fast-paced MSP environment.
• Professional communication with clients and vendors.

Responsabilidades

• Procure hardware, software, and licensing; place orders and track shipments.
• Prepare quotes for client tech needs with engineers and vendors.
• Track cost of goods sold and bill clients accordingly.
• Maintain vendor relationships and update Autotask CRM.
• Reconcile Microsoft licensing and usage for client billing.
• Generate recurring and project invoices and resolve discrepancies.
• Coordinate with sales, ops, and marketing to ensure timely processing.
• Support marketing efforts including website content for SEO.
• Assist admin and leadership as needed.

Conocimientos

Communication skills

Telephone manners

Microsoft Office

Diplomacy

Discretion

MSP experience

Networking terminology

Autotask CRM

Educación

Associates degree

College degree

Two years' related experience

Herramientas

Autotask CRM

Descripción del empleo

Benefits:

• Health insurance
• Paid time off
• Employee discounts
• 401(k) matching
• Bonus based on performance
• Company parties
• Free food & snacks

About the Role:

Advanced Intelligence Engineering is a boutique, Managed IT Services Provider located in Wheaton, IL. AIE focuses on providing premier customer service and quality IT support to clients throughout the Chicagoland area. The Business Operations Coordinator position is a key role within the AIE team, responsible for providing back-end support to the sales, operations and marketing initiatives within AIE.

Responsibilities:

• Manage the procurement of hardware, software, and licensing for AIE clients, including placing orders, tracking shipments, receiving equipment, and coordinating delivery
• Work with clients, AIE engineers, and vendors to prepare quotes for hardware, software, licensing, and other client technology needs
• Tracking procurement of cost of goods sold and subsequent client-facing charges for internal billing audit purposes
• Build and maintain strong relationships with AIE's vendors and distribution partners
• Maintain accurate client, sales, and operational information in Autotask and assist with administration of the Autotask CRM
• Reconcile Microsoft licensing and usage reports to ensure accurate client billing
• Generate and send recurring and project-related client invoices and assist in resolving billing discrepancies
• Coordinate with AIE's technical and sales teams to ensure quotes, orders, licensing, and billing are processed accurately and on time
• Assist with AIE's marketing initiatives, including creating and updating website content to support SEO
• Coordinate and maintain AIE's social media presence and marketing activities
• Help identify opportunities to improve administrative and operational processes as the company grows
• Provide general business and administrative support to AIE's leadership and team as needed
• Perform other duties as assigned

Skill and Experience Requirements:

• Advanced written and spoken (English) communication skills; excellent telephone manner
• Capable of working in a fast paced environment with critical thinking and problem solving skills are needed. Capable of working in-and-out of multiple tasks throughout the day
• Proficient with Microsoft Office and general computing
• High level of diplomacy, sound judgment, and discretion when dealing with clients and vendors
• Previous Managed Service Provider (MSP) or technology job experience a plus, but not required
• Technical terminology regarding Microsoft networking with desktop and server environments a plus

Education Requirements:

Associates, College degree or a minimum of two years’ professional work experience in a similar environment

Other Requirements:

• Must be able to pass a criminal background test
• Must have a valid driver’s license and reliable transportation