Business Operations Associate

Remote; San Francisco (CA); Remote; USD 92,000 - 125,000; Full time

Benefits offered by this job

Remote-first flexibility

International collaboration

Professional development

High-impact responsibilities

Technology-driven environment

Career growth

Inclusive workplace

Supportive team culture

Job summary

Remote is seeking a Business Operations Associate to support strategic planning, operational excellence, and growth in a fast-moving SaaS environment. You will collaborate with Product, Engineering, Finance, People, and GTM to drive insights, optimize processes, and scale operating practices across a fully remote, international team.

The role emphasizes analytical rigor, stakeholder management, and a practical mindset to improve performance while leveraging AI tools and modern collaboration

Qualifications

• 3–6 years of relevant experience in management consulting, tech investment banking, venture capital, startup operations, or related fields.
• Strong analytical and problem-solving abilities, with data- and research-driven decision making.
• Good understanding of SaaS business models and key financial metrics.
• Ability to interpret financial reports and assess organizational health.
• Excellent organizational skills and high attention to detail.
• Strong written and verbal communication with senior stakeholders.
• Proven stakeholder management and cross-functional collaboration.
• Adaptable to a fast-paced startup environment with evolving priorities.
• A continuous improvement mindset with initiative and curiosity, plus interest in AI tools.
• Proficient with macOS and remote collaboration tools like Slack, Google Workspace, and Zoom.

Responsibilities

• Coordinate and manage goal-setting processes and monitor progress against objectives.
• Support leadership in defining and tracking OKRs across departments.
• Conduct market, business, and operational research to inform decisions.
• Analyze performance and identify opportunities to improve execution.
• Prepare strategic content and updates for leadership meetings and offsites.
• Facilitate alignment between senior leadership and cross-functional teams.
• Collaborate to implement and improve company-wide operating processes.
• Develop scalable knowledge sharing systems and notional 'Single Source of Truth' (Notion).
• Identify inefficiencies and propose practical productivity improvements.
• Explore AI tools to enhance internal processes and decision-making.

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Operations Associate based in Australia.

The Business Operations Associate will play a key role in supporting strategic planning, operational excellence, and business growth within a fast-growing technology environment. Working closely with the VP of Business Operations, you will contribute to high-impact initiatives that shape organizational priorities and improve company-wide performance. You will collaborate with cross-functional teams, including Product, Engineering, Finance, People, and Go-to-Market, gaining broad exposure to business operations and executive decision-making. From analyzing performance metrics to improving internal processes, your work will help ensure teams have the insights and tools they need to succeed. You will also contribute to building scalable operating practices in a fully remote, international environment. This is an exciting opportunity for an analytical and proactive professional who enjoys solving complex problems and making a tangible impact in a high-growth SaaS business.

Accountabilities

• Strategic Planning & Execution

  • Coordinate and manage the company's goal-setting processes, monitoring progress against key objectives and identifying potential deviations.

  • Support leadership in defining, implementing, and tracking Objectives and Key Results (OKRs) to ensure alignment across departments.

  • Conduct market, business, and operational research to develop actionable insights and recommendations that support strategic decision-making.

  • Analyze organizational performance and help identify opportunities to improve execution and achieve business objectives.

• Decision-Making & Leadership Alignment

  • Ensure employees have timely access to relevant business information, promoting transparency, alignment, and informed decision-making.

  • Conduct analyses and experiments to evaluate business opportunities, identify trends, and recommend improvements.

  • Prepare strategic content, presentations, and performance updates for company-wide meetings, leadership discussions, and team offsites.

  • Support communication and alignment between senior leadership and cross-functional teams.

• Process Improvement & Operational Excellence

  • Collaborate with department leaders to implement and continuously improve company-wide operating processes and frameworks.

  • Develop efficient systems for knowledge sharing, documentation, and collaboration across a distributed workforce.

  • Manage and continuously improve Notion as the organization's central knowledge management platform and Single Source of Truth.

  • Identify operational inefficiencies and recommend practical solutions to streamline workflows and improve productivity.

  • Support high-priority business initiatives and contribute wherever additional operational or strategic support is needed.

  • Explore and promote the use of AI tools and emerging technologies to improve internal processes and overall business efficiency.

Requirements:

• 3–6 years of relevant professional experience in management consulting, technology investment banking, venture capital, startup operations, or a combination of these fields.

• Strong analytical and problem-solving abilities, with demonstrated experience using data and research to inform business decisions.

• Good understanding of SaaS business models and key financial and operational metrics, including revenue, margins, operating costs, and cash burn.

• Ability to interpret financial reports, assess business performance, and develop informed perspectives on organizational health.

• Excellent organizational skills and exceptional attention to detail, with a proactive approach to managing multiple priorities and delivering high-quality work.

• Strong written and verbal communication skills, including the ability to present complex information clearly and interact effectively with senior stakeholders.

• Proven stakeholder management and collaboration skills, with the ability to work across different functions and influence outcomes without direct authority.

• Adaptability and a willingness to work in a fast-paced startup environment where priorities evolve and ambiguity is part of everyday operations.

• A continuous improvement mindset, combined with initiative, curiosity, and a practical approach to problem-solving.

• Genuine interest in AI tools and their potential to improve business operations, with a willingness to experiment, share insights, and contribute to broader AI adoption.

• Proficiency with macOS and confidence working remotely with collaboration and productivity tools such as Slack, Google Workspace, and Zoom.

• Strong written English skills and the ability to collaborate effectively with colleagues across different time zones and geographical locations.

Benefits:

• Competitive salary: The advertised annual salary range is $92,000–$125,000 for US-based candidates, depending on geographical location, experience, and expertise. Compensation for Poland-based candidates will be determined according to regional benchmarks and discussed during the recruitment process.

• Remote-first flexibility: Join a fully distributed organization with the flexibility to work remotely from an approved location.

• International collaboration: Work alongside talented professionals across different departments, countries, and time zones.

• Professional development: Gain valuable exposure to strategic planning, executive decision-making, financial analysis, and business operations within a rapidly growing technology company.

• High-impact responsibilities: Contribute directly to important business initiatives and help shape the company's operational strategy and growth.

• Technology-driven environment: Work with modern collaboration tools and explore innovative applications of AI to improve productivity and business processes.

• Career growth: Develop a broad understanding of SaaS business operations while building experience across multiple business functions.

• Inclusive workplace: Join a collaborative environment that values diversity, different perspectives, authenticity, and equal opportunities.

• Supportive team culture: Work with colleagues who value initiative, continuous learning, transparency, and shared success.

Additional information:

• Employment is subject to geographical eligibility and local regulatory and security requirements.

• Candidates must be authorized to work from their country of residence, as visa sponsorship is not provided.

• The organization is committed to fostering an inclusive workplace and encourages applications from candidates with diverse backgrounds and underrepresented communities in technology.