Business Operations Associate

CarMax; Renton (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive retailer in Renton is seeking a Business Operations Associate to deliver exceptional customer service and assist with sales and appraisal processes. You will be involved in managing paperwork, handling financial transactions, mentoring new associates, and providing support across store departments. This role demands excellent multi-tasking abilities and strong communication skills. Flexible working hours, including nights and weekends, apply.

Qualifications

• Effective use of word processing, spreadsheet programs and other applications.
• Ability to lift objects weighing 15-20 lbs.
• Completion of CarMax training on Business Office functions.

Responsibilities

• Provide customer service and assist store personnel.
• Process paperwork for automobile sales and appraisals.
• Manage cash and handle financial transactions.
• Mentor new Business Operations Associates.
• Answer multi-line phone system and direct calls appropriately.

Skills

Customer service

Data entry

Multi-tasking

Communication

Problem-solving

Tools

Microsoft applications

Job description

7252 - Renton - 3751 E. Valley Road, Renton, Washington, 98057

CarMax, the way your career should be!

Summary

Provide iconic customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal processes, including alternative delivery transactions. Under general supervision, responsible for cash management, processing and auditing of paperwork associated with sales, and providing iconic customer service by answering questions and handling incoming calls.

Essential Duties And Responsibilities

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork processes.
• Seeks win/win solutions for the customer and partners appropriately
• Accurately processes paperwork associated with retail/wholesale automobile sales and appraisal purchases including daily reporting, records management, coordinating with banks for financial information, obtaining required signatures and information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
• Processes paperwork affiliated with state titling and registration agencies. This may include submitting paperwork necessary to title and/or register a vehicle for a customer after the sale.
• Mentor new Business Operations Associates, as well as train other store departments on Business Office processes and procedures
• Administrative responsibilities may include, but are not limited to: copying, filing, reconciliation of dealer plates, effective data entry in Microsoft applications as well as proprietary systems
• Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.

Qualifications

• Read, interpret and transcribe data in order to maintain accurate records
• Use resources and partnership to balance the needs of the customer and the business
• Understand numeric filing system
• Effective use of word processing, spreadsheet and other programs, displaying intermediate PC skills
• Multi-task in a high energy, fast-pace team oriented work environment
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively in dealing with both internal and external customers, in person and over the phone
• Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office activities
• Develop partnerships with other departments inside and outside of the store in order to provide iconic customer service

Working Conditions

• Pleasant but noisy office environment
• May require walking or standing for extended periods of time
• Flexible work hours with shifts that include nights, weekends, and holidays.
• Wears CarMax clothing (acquired through the company) at all times while working in the store