Business Operations Associate

CarMax; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible work hours

Company-provided clothing

Job summary

A leading automotive retailer in Austin, Texas is seeking a Business Operations Associate. This role requires providing exceptional customer service while managing sales paperwork and cash transactions in a fast-paced environment. Responsibilities include assisting store personnel, training new associates, and maintaining accurate records across various functions. Ideal candidates should possess strong multi-tasking abilities and effective communication skills. Flexible working hours, including nights and weekends, are necessary.

Qualifications

• Ability to lift 15-20 lbs.
• Intermediate PC skills including word processing and spreadsheet applications.
• Capability to read, interpret, and transcribe data.

Responsibilities

• Provide iconic customer service during sales processes.
• Manage cash transactions and audit sales paperwork.
• Assist store personnel with daily functions.
• Train new Business Operations Associates.

Skills

Customer service

Effective communication

Data entry

Multi-tasking

Basic math skills

PC skills

Tools

Microsoft Office

Job description

7190 - Austin South - 4400 S Interstate 35, Austin, Texas, 78745

CarMax, the way your career should be!

Summary

Provide iconic customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal processes, including alternative delivery transactions. Under general supervision, responsible for cash management, processing and auditing of paperwork associated with sales, and providing iconic customer service by answering questions and handling incoming calls.

Essential Duties And Responsibilities

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork processes.
• Seeks win/win solutions for the customer and partners appropriately
• Accurately processes paperwork associated with retail/wholesale automobile sales and appraisal purchases including daily reporting, records management, coordinating with banks for financial information, obtaining required signatures and information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling the safe with considerations to security and loss prevention.
• Processes paperwork affiliated with state titling and registration agencies. This may include submitting paperwork necessary to title and/or register a vehicle for a customer after the sale.
• Mentor new Business Operations Associates, as well as train other store departments on Business Office processes and procedures
• Administrative responsibilities may include, but are not limited to: copying, filing, reconciliation of dealer plates, effective data entry in Microsoft applications as well as proprietary systems
• Answers multi-line phone system, responds to callers’ needs and directs calls as appropriate.

Qualifications

• Read, interpret and transcribe data in order to maintain accurate records
• Use resources and partnership to balance the needs of the customer and the business
• Understand numeric filing system
• Effective use of word processing, spreadsheet and other programs, displaying intermediate PC skills
• Multi-task in a high energy, fast-paced team oriented work environment
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively in dealing with both internal and external customers, in person and over the phone
• Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office activities
• Develop partnerships with other departments inside and outside of the store in order to provide iconic customer service

Working Conditions

• Pleasant but noisy office environment
• May require walking or standing for extended periods of time
• Flexible work hours with shifts that include nights, weekends, and holidays.
• Wears CarMax clothing (acquired through the company) at all times while working in the store

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.