Business Operations Associate

RXinsider LTD.; New York (NY); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Healthcare Coverage

401(k) with Company Match

Equity

Unlimited PTO

Daily Lunch Stipend

Wellness Stipend

Commuter Benefits

Parental Leave

Job summary

Plenful is hiring a Business Operations Associate to build scalable internal systems and processes. This generalist role is ideal for someone who thrives at structuring ambiguous problems, working across teams, and turning ideas into practical solutions.

The role reports to the Chief of Staff & VP, Business Operations and will evolve as needs grow. You will own employee-facing IT operations, improve Notion governance, and lead priority cross-functional projects from problem definition through

Qualifications

• 3–5 years of experience in Business Operations, Strategy & Operations, consulting, startup operations, or a similarly cross-functional role.
• Strong systems thinking and creative problem-solving skills.
• Ability to structure ambiguous problems and independently drive work to completion.
• Strong project management, analytical, and written communication skills.
• Technical fluency and comfort learning and managing workplace tools and systems.
• High ownership, attention to detail, and willingness to combine strategic thinking with hands‑on execution.
• Collaborative, low-ego approach and ability to work effectively across teams.
• High-growth technology experience preferred; healthcare or regulated‑industry experience is a plus.

Responsibilities

• Identify manual, fragmented, or unclear processes and use technology, automation, and AI to make them more efficient and scalable.
• Maintain and improve Plenful’s workplace and IT systems, including tool administration, permissions, documentation, and operating processes.
• Lead cross-functional operational projects by defining problems, aligning stakeholders, managing timelines, and implementing durable solutions.
• Strengthen company knowledge management by improving Notion organization, governance, templates, and content discoverability.

Skills

Strong systems thinking

Project management

Cross-functional collaboration

Written communication

Ownership mindset

Analytical skills

Technical fluency

Tools

Notion

Job description

About Plenful

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI workflow automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 90+ leading health systems across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you.

About The Role

Plenful is hiring a Business Operations Associate to help build the internal systems and processes that enable our company to scale. This is a generalist role for someone who enjoys structuring ambiguous problems, working across teams, and turning ideas into practical solutions.

Initial Ownership Will Include

• Managing employee-facing IT operations, including devices, software, access, vendors, and day-to-day support.
• Improving company knowledge management, including Notion structure, governance, and documentation.
• Leading high-priority cross-functional projects from problem definition through implementation.

The role reports to our Chief of Staff & VP, Business Operations and will evolve as Plenful’s needs grow.

What You’ll Do

• Identify manual, fragmented, or unclear processes and use technology, automation, and AI to make them more efficient and scalable.
• Maintain and improve Plenful’s workplace and IT systems, including tool administration, permissions, documentation, and operating processes.
• Lead cross-functional operational projects by defining problems, aligning stakeholders, managing timelines, and implementing durable solutions.
• Strengthen company knowledge management by improving Notion organization, governance, templates, and content discoverability.

You May Be a Fit If

• 3–5 years of experience in Business Operations, Strategy & Operations, consulting, startup operations, or a similarly cross-functional role.
• Strong systems thinking and creative problem-solving skills.
• Ability to structure ambiguous problems and independently drive work to completion.
• Strong project management, analytical, and written communication skills.
• Technical fluency and comfort learning and managing workplace tools and systems.
• High ownership, attention to detail, and willingness to combine strategic thinking with hands‑on execution.
• Collaborative, low-ego approach and ability to work effectively across teams.
• High-growth technology experience preferred; healthcare or regulated‑industry experience is a plus.

Why You’ll Love Working Here

• Mission-Driven, World-Class Team — Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact
• Opportunities for Growth — Strengthen your expertise through collaboration with experienced, high-performing leaders across the organization
• Flexible Hybrid Work Environment — We're remote-first, with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in our San Francisco office

Benefits & Perks

• Healthcare Coverage — Full medical, dental, and vision insurance for you and participation for your family
• 401(k) with Company Match — Plenful matches 50% of your first 3% contributed
• Equity — Every full-time employee shares in our success
• Unlimited PTO — Take the time you need, when you need it
• Daily Lunch Stipend — $100/week to cover your midday meals
• Wellness Stipend — $100/month to support your health and well-being
• Commuter Benefits — $100/month for SF and NYC-based employees
• Parental Leave — Paid leave to support growing families