Business Operations Analyst, Facilities and Campus Services

Wake Forest University; Winston-Salem (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Wake Forest University seeks a Facilities and Campus Services Business Operations Analyst to drive data-informed decisions across Facilities, Real Estate and Planning. You will transform complex data into actionable reports, dashboards, and visual analytics with Power BI, SQL, and Excel, while ensuring data accuracy and governance.

Working with university leadership and partners, you will automate workflows, maintain executive deliverables, and advance performance tracking across financial,

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Facilities Management, or related field with 1–3 years of experience.
• Advanced proficiency with Power BI, Power Query, DAX, SQL, Tableau for transforming datasets into actionable reports.
• Experience integrating data across enterprise platforms (Workday, CMMS/Asset Essentials, Snowflake).
• Strong skills in Microsoft 365, Google Workspace, and presenting data visually to executives.

Responsibilities

• Develops and maintains analytical solutions and dashboards to track KPIs and operational progress.
• Integrates data from Snowflake, Workday, CMMS, and Google Workspace across systems.
• Translates findings into clear visuals and decision-support tools for leadership and partners.
• Manages recurring executive reports (Monthly Business Report, Quarterly VP report, newsletters).
• Automates reporting workflows with Power Automate and documents dashboards and pipelines.

Skills

Analytical thinking

Data storytelling

Communication

Problem solving

Education

Bachelor’s degree in related field

Tools

Power BI

Power Query

DAX

SQL

Tableau

Snowflake

Workday

CMMS (Asset Essentials)

Job description

Job Description Summary

The Facilities and Campus Services Business Operations Analystdrives operational and strategic decision-making across FacilitiesReal Estate and Planning by transforming complex enterprise datainto actionable reports, BI dashboards, and visualization tools.Operating with high autonomy, the position leads data governance,process automation, and performance tracking across financial,asset, maintenance, and project domains. Through closecollaboration with university leadership and departmental partners,this role optimizes data accuracy, accessibility, andorganizational efficiency.

Job Description

*This position is not eligible for sponsorship of non-immigrant orimmigrant visa status through Wake Forest University. All eligibleapplicants are encouraged to apply.

Essential Functions

• Develops, maintains, and enhances analytical solutions. Createsdynamic operational dashboards, scorecards, reports, and visualanalytics using Power BI, Power Query, DAX, SQL, and Excel to trackkey performance indicators (KPIs), quality assurance metrics, anddaily operational progress.
• Integrates multi-system enterprise data. Queries, retrieves,and synthesizes data across enterprise platforms, includingSnowflake, Workday, Computerized Maintenance Management Systems(CMMS), and Google Workspace to evaluate operational, financial,asset, maintenance, and project performance.
• Translates complex findings, converting quantitative andqualitative data into clear, actionable visual insights anddecision-support tools for leadership, technical teams, anduniversity partners.
• Manages core departmental reports. Oversees the development,publication, and maintenance of recurring executive deliverables,including the Monthly Business Report across FR&P, theQuarterly Report to the V.P. (summarizing budget, staffing,finances, and projects), the Summer Projects Report, and thedepartmental quarterly newsletter.
• Responsible for generating infographics, visuals, anddescriptions of data for annual reports and other departmentalpublication needs.
• Maintains visual communication channels, real-time data feeds,and content updates for digital department monitors acrossfacilities.
• Ensures data integrity and reconciliation. Conducts datavalidation, reconciliation, and quality assurance across multiplesystems Asset Essentials, to verify accurate customer billing andwork order activity tracking.
• Automates reporting business processes. Builds and optimizesautomated workflows using tools like Microsoft Power Automate tostreamline administrative follow-ups, communication, and routinereporting routines.
• Maintains reporting technical documentation. Creates andupdates comprehensive documentation for dashboard models, datapipelines, automated workflows, and reporting procedures to supportbusiness continuity and knowledge transfer.
• Fosters cross-departmental alignment by partnering withFR&P leadership and university stakeholders to identifyreporting needs, evaluate analyses conducted by other units, andmaximize collaborative insights across functional boundaries.
• Conducts industry research and cost tracking by performingbenchmarking and in-depth analytical research on higher educationoperations; tracks costs and longitudinal cost-savings trends tohighlight risks and efficiency opportunities.
• Evaluates operational workflows, reviews business processes,technology integration, and data practices to identify continuousimprovement opportunities aligned with industry bestpractices.
• Manages multiple concurrent initiatives, prioritizes andexecutes complex administrative, analytical, and businessimprovement projects simultaneously, adapting quickly totime-sensitive issues and changing organizational priorities.
• Maintains strict data privacy. Safeguards sensitive personnel,financial, departmental, and university data in compliance withconfidentiality standards.
• Performs related duties: Executes special projects and otheradministrative or analytical tasks as assigned.

Required Education, Knowledge, Skills, Abilities

• Bachelor’s degree in Business Administration, InformationSystems, Data Analytics, Facilities Management, or a related fieldwith 1–3 years of relevant business analysis experience; or anequivalent combination of education, training, and experience.
• Advanced proficiency using data query and business intelligencesoftware (e.g., Power BI, Power Query, DAX, SQL, Tableau) toextract, validate, transform, and model complex datasets intoactionable reports and analytics.
• Hands-on experience integrating and managing data acrossenterprise management platforms (e.g., Workday, CMMS/AssetEssentials, Snowflake).
• Advanced skills in Microsoft 365, Google Workspace, and visualcommunication platforms (e.g., Adobe Creative Cloud, Visme) todesign executive-level presentations, dashboards, andinfographics.
• Proactive problem-solver who anticipates departmental needs,plans ahead, and executes strategic solutions in a timelymanner.
• Proven ability to manage project lifecycles, prioritizecompeting workflows, and consistently meet deadlines within adynamic, fast-paced environment.
• Demonstrates strong judgment, high versatility, and the abilityto work independently while handling sensitive departmental andinstitutional data with strict confidentiality.
• Strong written and verbal communication skills, with ademonstrated ability to synthesize complex quantitative data intoclear narrative insights for diverse campus partners and executiveleadership.
• Ability to leverage the newest software technologies to createdynamic presentations and infographics.

• Ability to work independently with attention to detail andsound judgment.

Preferred Education, Knowledge, Skills, Abilities

• Strong familiarity with facilities management, real estateplanning, asset maintenance, and operational workflows withinhigher education or a similarly complex institutionalenvironment.
• Applied knowledge of end-to-end project management principles,including research, industry benchmarking, best-practiceintegration, workflow planning, execution, and riskmonitoring.
• Exposure to process mapping, continuous improvement practices,and automated workflow platforms (e.g., Microsoft Power Automate)to streamline operational procedures.
• Understanding of university administrative structures,cross-functional partner dynamics, and institutional reportingexpectations.

Accountabilities

• Responsible for own work only.

Disclaimer

This position profile identifies the key responsibilities andexpectations for performance. It cannot encompass all specific jobtasks that an employee may be required to perform. Employees arerequired to follow any other job-related instructions and performjob-related duties as may be reasonably assigned by the employee’ssupervisor.

Additional Job Description

Time Type Requirement

Full time

Note to Applicant

This position profile identifies the key responsibilities andexpectations for performance. It cannot encompass all specific jobtasks that an employee may be required to perform. Employees arerequired to follow any other job-related instructions and performjob-related duties as may be reasonably assigned by his/hersupervisor.

In order to provide a safe and productive learning and livingcommunity, Wake Forest University conducts backgroundinvestigations and drug screens for all final staff candidatesbeing considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes allqualified candidates to apply without regard to race, color,religion, national origin, sex, age, sexual orientation, genderidentity and expression, genetic information, disability andmilitary or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need anaccommodation to participate in the application or interviewprocess, please contact [e-mail] or [phone].