Business Operations Analyst

Copyleaks; New York (NY); Hybrid; USD 105,000 - 110,000; Full time

Job summary

A leading AI text analysis platform is seeking a Business Operations Analyst to enhance operational efficiency through data analysis and project management. The role involves collaborating with cross-functional teams, optimizing Salesforce, and improving sales processes. This hybrid position requires a strategic mindset and a commitment to driving business initiatives.

Benefits

Medical insurance

Paid paternity leave

401(k)

Vision insurance

Qualifications

• Experience managing and optimizing Salesforce CRM.
• Utilize Google Analytics for sales and marketing performance.

Responsibilities

• Create and maintain reports and dashboards in Salesforce.
• Analyze business processes to identify inefficiencies.
• Collaborate with Sales team on RFPs.

Skills

Sales Operations Expertise

Data Analysis

Cross-Functional Collaboration

Tools

Salesforce

Google Analytics

Job description

Copyleaks is a leading AI text analysis platform empowering businesses and educational institutions to navigate the ever-evolving landscape of genAI confidently. With an award-winning suite of AI-powered tools trusted by millions, Copyleaks ensures AI governance, empowers responsible AI adoption, safeguards IP, protects intellectual property, and maintains academic integrity with comprehensive AI and plagiarism detection.

Copyleaks achieved a significant milestone by debuting # 330 on the prestigious Inc. 5000 list. This recognition reflects the company’s exceptional growth, marking it as one of the fastest-growing private businesses in the industry. The SIIA CODiE Awards recognized Copyleaks for Best AI-Driven Technology Solution, celebrating its excellence in artificial intelligence and machine learning. Tech & Learning awarded Copyleaks Best of ISTE for its outstanding contributions and innovations at the International Society for Technology in Education (ISTE) conference.

Copyleaks is seeing heightened demand and adoption from enterprises and universities that are concerned about transparency, integrity, and risks associated with GenAI. We have realized 3X revenue growth in the last three years. Since our last fundraising round in 2022, we have seen significant growth in our valuation and substantial growth across the global enterprise user base, product development and company headcount.

Business Operations Analyst

As we embark on our next phase of growth, Copyleaks is looking to add a highly motivated, operationally savvy, and data-driven Business Operations Analyst to its growing Business Operations team. The analyst will use data analysis, problem-solving, project management, and a strategic mindset to assist in the ideation and execution of the company's most important initiatives.

Key Responsibilities

• Create and maintain reports, dashboards, and KPI tracking systems in Salesforce.
• Analyze business processes and workflows to identify inefficiencies and recommend solutions.
• Collect, interpret, and visualize data to generate actionable insights.
• Collaborate with Sales team to respond to Request for Proposals (RFPs).
• Collaborate with cross-functional teams to implement process improvements.
• Monitor business performance metrics and identify trends or anomalies.
• Lead or participate in special projects related to operational improvements.

Qualifications

• Sales Operations Expertise: Oversee and streamline sales processes, ensuring efficiency and alignment with business goals. Provide data-driven insights to improve sales performance and operations.
• Salesforce Proficiency: Experience managing and optimizing Salesforce CRM to track and manage leads, opportunities, accounts, and sales performance. Ability to create reports, dashboards, and automation within Salesforce.
• Google Analytics Experience: Utilize Google Analytics to monitor sales and marketing performance, providing insights on user behavior, campaign effectiveness, and website traffic. Ability to interpret data to drive decisions.
• RFP Management: Respond to Requests for Proposals (RFPs) by preparing compelling, tailored responses, collaborating with cross-functional teams to ensure alignment with client needs and requirements.
• Cross-Functional Collaboration: Work closely with Sales, Marketing, and Product teams to align sales strategies and improve operational efficiency.
• Data Analysis and Reporting: Create and analyze sales performance reports, leveraging Salesforce and Google Analytics data to drive actionable insights and support strategic decision-making.
• Process Improvement: Identify and implement improvements in sales workflows, tools, and technologies to enhance team productivity and achieve sales targets.

Bonus Points

• Analytical mindset with strong attention to detail.
• Salesforce and or GA certification
• Ability to work independently and prioritize multiple tasks.
• Excellent interpersonal skills to collaborate effectively across departments.
• Comfort with ambiguity and problem-solving in complex situations.
• Proactive approach to identifying operational challenges and opportunities.

Other

• This is a hybrid position and candidate must be willing to commute to our office in Manhattan 3x per week
• You must have authorization to work in the USA. We do not provide work visa sponsorship for this position.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

Referrals increase your chances of interviewing at Copyleaks by 2x

Inferred from the description for this job

Medical insurance

Paid paternity leave

401(k)

Vision insurance

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