Business Operations Analyst

300 U.S. Bank National Association; Atlanta (GA); Hybrid; USD 86,000 - 102,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic term and optional term life ins.

Short-term and long-time disability

Parental leave

401(k) and employer-funded retirement

Paid vacation (2–5 weeks)

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Business Operations Analyst within Transaction Processing & Shared Services (TPSS) to drive efficiency and stronger controls across processes. You will partner across business units, operations, technology, and other teams to map end-to-end workflows, analyze data, and deliver measurable improvements with rigorous validation.

This role emphasizes structured problem solving, risk-aware decision making, and the use of AI tools with human safeguards for sensitive data.

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically five or more years of experience in business analysis, process improvement, operations analysis, systems analysis, or a related field.
• Excellent communication and facilitation skills.

Responsibilities

• Analyze end-to-end processes to identify inefficiencies and bottlenecks.
• Develop future-state processes and business requirements with measurable outcomes.
• Collaborate with cross-functional teams to implement and test improvements.

Skills

Process improvement

Requirements gathering

Root-cause analysis

Data analysis

Communication

Facilitation

Presentation skills

AI tools usage

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Process-mapping tools

Data-analysis tools

AI tools

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

As a Business Operations Analyst within Transaction Processing & Shared Services (TPSS), you'll help improve how operational processes work across the organization, with a focus on efficiency, customer outcomes, scalability, and controls. You'll partner across business, operations, technology, and other teams to understand business needs, analyze end-to-end processes and operational data, and turn findings into practical, measurable improvements. In this role, you'll identify process inefficiencies, bottlenecks, control gaps, and customer pain points; develop future-state processes and business requirements; and help evaluate solutions based on risk, cost, benefits, and business impact. You'll also support testing and implementation readiness, develop performance measures, and monitor results to help ensure changes deliver their intended outcomes. Using structured problem-solving, process mapping, data analysis, and approved AI tools, you'll help teams make informed decisions, strengthen processes, and identify opportunities for continuous improvement while maintaining appropriate human validation and safeguards for sensitive data.

Basic Qualifications

• Bachelor's degree, or equivalent work experience.
• Typically five or more years of experience in business analysis, process improvement, operations analysis, systems analysis, or a related field.

Preferred Skills/Experience

• Thorough knowledge of the assigned business area's processes, policies, procedures, products, controls, and applicable regulatory requirements
• Strong business analysis and process improvement skills, including requirements gathering, process mapping, root-cause analysis, solution assessment, and documentation
• Ability to analyze operational and performance data, identify trends and opportunities, quantify impacts, and measure results
• Working knowledge of continuous improvement, operational risk, controls, and change readiness
• Experience developing test scenarios, supporting user acceptance testing, documenting issues, and validating results
• Ability to manage multiple assignments and deadlines with appropriate direction and escalation
• Strong written and verbal communication, facilitation, and presentation skills
• Proficiency with Microsoft Office and process-mapping or data-analysis tools
• Ability to use approved AI tools to support analysis, process design, documentation, and efficiency improvements, including effective prompting, output validation, and responsible handling of sensitive data

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-time disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role.

Pay Range: $86,360.00 - $101,600.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Equal Opportunity

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Posting may be closed earlier due to high volume of applicants.