Triage Team - Operations Manager 2

039 U.S. Bancorp Fund Services, LLC; Milwaukee (WI); On-site; USD 67,000 - 78,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation and holidays

Disability protection

Life insurance

Job summary

U.S. Bank is seeking an experienced operations leader to oversee and coordinate operational activities across assigned business areas. You will lead diverse teams, drive service delivery excellence, and ensure compliance with regulations while pushing continuous process improvement.

The role demands strong coaching, goal setting, and performance measurement to build accountability and achieve business outcomes. This position requires working from a U.S. Bank location three or more days per week.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Typically three or more years of relevant experience.
• Excellent interpersonal and written communication skills.

Responsibilities

• Directly and through staff, manages and coordinates operational activities for assigned area(s).
• Leads high-performance teams by setting goals, coaching, and recognizing achievements.
• Ensures compliance with corporate policies, procedures and applicable laws.
• Identifies opportunities to improve operational processes and efficiency.

Skills

Operations leadership

Team development

Process improvement

Regulatory compliance

Customer service excellence

Project management

Education

Bachelor’s degree or equivalent

Job description

About U.S. Bank

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking an experienced operations leader to oversee and coordinate operational activities across assigned business areas. This role is responsible for ensuring exceptional service delivery and efficient operational support for both internal and external customers while driving performance, accountability, and continuous improvement. The successful candidate will lead and develop high-performing teams by setting clear goals, providing coaching and feedback, measuring results, and recognizing employee achievements. Additionally, this position ensures compliance with corporate policies, regulatory requirements, and industry standards, while identifying opportunities to enhance operational processes, systems, and procedures to improve efficiency and effectiveness.

Job Description: Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s). Ensures quality service and effective operations support for all assigned internal and external customers. Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically three or more years of relevant experience

Preferred Skills/Experience

• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

Equal Opportunity

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $66,640.00 - $78,400.00

Background Checks and Eligibility

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.