Custody Operations Analyst

U.S. Bank National Association; Milwaukee (WI); On-site; USD 60,000 - 71,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Holiday opportunities

Parental leave

Job summary

U.S. Bank in Milwaukee, Wisconsin seeks an Operations Analyst to monitor custody accounts, resolve discrepancies, and manage BPM requests. You’ll provide technical and process support for accounts, respond to internal inquiries, and contribute to improvements while meeting service levels.

The role requires a bachelor’s degree (preferred), strong Excel skills, and the ability to handle multiple processes with accuracy and efficiency in a financial services environment.

Qualifications

• Two or more years of related operational or professional experience.
• Bachelor’s degree preferred.
• Basic-to-intermediate Microsoft Excel skills including creating formulas and working with spreadsheets.

Responsibilities

• Monitor custody accounts and statement activity to ensure accurate statements.
• Research, analyze, and resolve statement exceptions and discrepancies.
• Complete statement releases and process backdated transactions.

Skills

Analytical skills

Numerical ability

Problem solving

Decision making

Organizational skills

Communication skills

Interpersonal skills

Customer service

Education

Bachelor’s degree

Tools

Microsoft Excel

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Key Responsibilities

• Monitor custody accounts and statement activity to help ensure statements are produced accurately and released according to established requirements.

• Research, analyze, and resolve statement exceptions and account discrepancies.

• Complete statement releases and process requests involving backdated transactions.

• Perform master trust evaluations, including reviewing account activity, categorizing transactions, and posting activity into the appropriate master trust structure.

• Manage Business Process Management (BPM) requests and other operational or request-management activities.

• Provide technical, process, and troubleshooting support for assigned accounts, products, systems, and procedures.

• Respond to inquiries from internal business-line partners and explain statement-related activity or issues when needed.

• Manage multiple operational processes and service-level commitments simultaneously.

• Identify operational risks, support established controls, and recommend opportunities to improve process efficiency.

• Apply independent judgment and decision-making when researching and resolving operational issues.

• Maintain accurate and timely completion of daily processing activities.

• Contribute to department initiatives and process improvements within the analyst’s area of expertise.

• Provide professional, responsive service to internal partners and, when necessary, help support client-related discussions.

Basic Qualifications

• Two or more years of related operational or professional experience.

Preferred Qualifications

• Bachelor’s degree, preferred.
• Basic-to-intermediate Microsoft Excel skills, including the ability to work within existing spreadsheets, understand spreadsheet structure, manipulate data, and create formulas when needed.
• Knowledge of, or the ability to quickly learn, custody operational functions, systems, procedures, products, and services.
• Experience researching discrepancies, resolving exceptions, or supporting transaction- and account-based operational processes.
• Strong analytical, numerical, problem-solving, decision-making, and organizational skills.
• Ability to recognize trends and maintain accuracy when working with numerical information.
• Ability to prioritize competing responsibilities, manage multiple processes, and meet established deadlines and service-level commitments.
• Strong technical aptitude and ability to navigate multiple business applications, email systems, and request-management tools.
• Professional verbal and written communication skills.
• Strong interpersonal and internal customer-service skills.
• Banking or financial-services experience is helpful but not required. Candidates from other industries will be considered when they demonstrate relevant analytical, technical, numerical, and operational experience.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $60,435.00 - $71,100.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.