Business Operations

Gigs; United States; Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation and stock

Home office stipend

Learning and development budget

Free phone + international data

Job summary

Gigs is seeking a Business Operations leader to tackle high-impact strategic and operational challenges across the company. You’ll work directly with the founder’s office to turn vision into execution, delivering data-driven insights and operational rigor to our priorities.

This unique role builds the BizOps function from the ground up at the intersection of strategy, operations, finance and product, partnering with teams across the business.

Qualifications

• 3–5+ years of experience in high-performance environments (management consulting, investment banking, private equity, BizOps/Strategy & Operations) or fast-scaling tech company.
• Proven track record of tackling unstructured problems and driving initiatives from 0 to 1.
• Strong analytical and problem-solving skills; comfortable modeling in Excel and wrangling data in Looker/SQL.
• Excellent written and verbal communication skills with senior stakeholders.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Partner with the executive team to identify and drive high-leverage strategic initiatives across departments (e.g., GTM, pricing, international expansion, planning).
• Build scalable business processes to support rapid growth from first principles through implementation.
• Define key metrics, build dashboards, and deliver insights that drive better decisions across the company.
• Structure and solve ambiguous business problems, distilling complex data into actionable recommendations.
• Lead cross-functional initiatives and ensure clear communication and accountability across stakeholders.
• Own strategic planning cadences, including annual planning, quarterly reviews, and operating rhythms.
• Serve as a force multiplier for the leadership team to translate vision into scalable execution.
• Run toward the most pressing issues and drive them to resolution, regardless of function.
• Use AI to accelerate analysis, research, and build reusable workflows.

Skills

Excel modeling

SQL

Looker

Written and verbal communication

Problem solving

BizOps experience

Tools

Excel

SQL

Looker

Job description

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession. Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

As a Business Operations (BizOps) hire, you’ll play a critical role in solving high-impact strategic and operational challenges across the company. You’ll work directly with the founder’s office and leadership team to turn vision into execution, bringing data-driven insights and operational rigor to our most pressing priorities.

This is a unique opportunity to help shape the trajectory of a fast-growing startup by building the BizOps function from the ground up. You’ll operate at the intersection of strategy, operations, finance, and product — a trusted problem-solver and thought partner to teams across the business.

What you will do

• Partner with the executive team to identify and drive forward high-leverage strategic initiatives across departments (e.g. go-to-market, pricing, international expansion, planning).
• Build scalable business processes to support rapid growth — from first principles through implementation.
• Define key metrics, build dashboards, and deliver insights that drive better decisions across the company.
• Structure and solve ambiguous business problems, distilling complex data into actionable recommendations.
• Lead cross-functional initiatives and ensure clear communication and accountability across stakeholders.
• Own strategic planning cadences, including annual planning, quarterly reviews, and operating rhythms.
• Serve as a force multiplier for the leadership team, helping translate vision into scalable execution.
• Run toward whatever is most pressing. Jump on the urgent, ambiguous, or unowned problems and drive them to resolution, whatever the function.
• Use AI to work faster and go deeper: automate analysis, accelerate research, prototype workflows, and build leverage the rest of the team can reuse.

What we are looking for

• 3-5+ years of experience in a high-performance environment such as management consulting, investment banking, private equity, or in a BizOps / Strategy & Operations / roles at a fast-scaling tech company.
• Proven track record of tackling unstructured problems and driving initiatives from 0 to 1.
• Strong analytical and problem-solving skills; you’re comfortable modeling in Excel and wrangling data in tools like Looker or SQL.
• Excellent written and verbal communication skills — you can drive alignment and clarity across senior stakeholders.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• A collaborative, low-ego mindset and the ability to influence without authority.
• A genuine curiosity for how things work and a deep desire to make them better.
• AI fluency. You already use AI tools in your daily work and have sharp instincts for where they add leverage: speeding up analysis, research, drafting, and building repeatable workflows.
• A bias to run toward problems. You gravitate to the hardest thing in the room and are happy to work on anything that moves the business, regardless of scope or title.

Salary range: $130,000 - $160,000 annually + equity

(The final offer depends on your background, skills, and how you perform through the process. We're open to considering outlier candidates, which may result in an adjustment to the scope and compensation)

Work At Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.

What We Offer

• competitive compensation and stock options
• stipends for your home office or work setup
• a budget for learning and development to fuel your career
• a free phone and international data plan

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.