Strategic Partner Manager, US

Gigs; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Home office setup stipend

Learning and development budget

Free phone and international data plan

Job summary

Gigs is seeking a Strategic Partner Manager to enhance partnerships with fintech clients. This role integrates commercial growth, customer success, and strategy to drive revenue and retention. A deep understanding of customer needs and industry metrics is essential for success.

Candidates should have experience in B2B2C environments, excellent negotiation skills, and the ability to thrive in a fast-paced, collaborative workplace. This position fosters in-person collaboration while allowing some flexibility.

Qualifications

• Experience managing enterprise accounts with large customer bases.
• Ability to negotiate contracts and track key revenue metrics.
• Experience in high-growth, product-led environments.

Responsibilities

• Drive growth with strategic customers through partnership expansion.
• Act as a trusted advisor by understanding customers’ needs.
• Operate in a scaling company, refining operational processes.
• Work cross-functionally to ensure best customer experiences.
• Balance commercial goals with long-term customer success.

Skills

B2B2C account management

Commercial awareness

Customer-first orientation

Emotional intelligence

Collaborative approach

Adaptability

Job description

About Gigs

At Gigs, we're building the operating system for mobile services - a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity - bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify, we’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

• Speed—We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership—If you see something broken, fix it. We don't wait for permission.
• Customer Obsession—Our customers' product is our product.
• Ambiguity—We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles—We don't ask how things have been done before. We ask why they were done that way at all.

Strategic Partner Manager

As a trusted advisor to executives at fast-scaling fintechs, you’ll help Gigs become a critical growth lever for their business. This role blends commercial growth, customer success, and business strategy, and your mission is to drive revenue, retention, and long-term partnership value.

What You Will Do

• Drive growth with our most strategic customers—Own, build, and expand partnerships with Gigs’ largest and most complex fintech accounts. Negotiate renewals and expansions, identify new revenue streams, and ensure customers see measurable ROI from Gigs.
• Act as a trusted advisor—Develop a deep understanding of your customers’ businesses, use cases, and KPIs. Anticipate needs, surface risks, and guide them as they scale into new markets, products, and geographies.
• Operate in a high-growth environment—Roll up your sleeves in a scaling company where playbooks are still being written. Help design and refine processes that enable both Gigs and our customers to grow faster, smarter, and more sustainably.
• Work cross-functionally—Partner with Go-To-Market, Marketing, Support, Implementation, and Product to deliver seamless launches, campaigns, and product rollouts. Ensure a best-in-class customer experience from onboarding to renewal.
• Balance commercial acumen with customer success—Own a revenue target and negotiate commercial terms while also focusing on adoption, value delivery, and retention. Bridge the worlds of account management and customer success for long-term growth.

What We Are Looking For

• Experience managing enterprise accounts in B2B2C environments—you’ve owned relationships with large, complex customers who serve millions of end users—and understand the dual focus on the business customer and their consumers.
• Commercial ownership—you’ve carried revenue targets, negotiated contracts, and tracked metrics like NRR, GRR, and ARR. You can link customer success to tangible business growth.
• High-growth, product-led mindset—you know what it takes to thrive in fast-scaling companies where structure is still being built. You bring agility, creativity, and a builder’s mentality.
• Customer-first orientation—you’re motivated by helping customers succeed. You focus on impact, adoption, and value realization—not just renewals.
• Emotional intelligence & influence—you can build trust with C-level stakeholders, navigate tough conversations with empathy, and drive alignment across complex organizations.
• Collaborative approach—you actively engage peers across Product, Marketing, Support, and Implementation to orchestrate success. You’re a team player who wins through collaboration.
• Curiosity & adaptability—you love learning new technologies, markets, and customer models. You adapt quickly and thrive in change.

Work at Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a learning and development budget to fuel your career, and a free phone and international data plan.