Business Office Supervisor

The Harris Center for Mental Health and IDD; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Retirement plan

Company match

Paid time off

Cell phone discounts

Tickets at Work

Headspace

Job summary

The Harris Center for Mental Health and IDD is seeking a Business Office Supervisor to oversee front office functions, credentialing support, and billing operations at our Houston site. The role emphasizes accurate data entry, audits, and strong leadership to ensure efficient financial processes for client services.

Ideal candidates will have 3+ years in revenue management or healthcare, with prior supervisory experience, excellent Excel skills, and a focus on confidentiality and customer

Qualifications

• Minimum 3 years of experience in revenue management setting or healthcare environment.
• Prior supervisory or managerial experience preferred.
• Strong customer service and problem-solving skills.
• Abides by confidentiality and professional conduct.

Responsibilities

• Supervise the business office staff and functions.
• Track, verify, and report data related to services billed and audits for accuracy.
• Communicate financial eligibility and other pertinent information to unit staff.
• Complete and send accurate reports within specified timeframes.

Skills

Interpersonal skills

Leadership

Excel

Data entry

Time management

Communication

Education

High School Diploma or GED

Job description

Brief Description

The Harris Center for Mental Health and IDD (“The HARRIS CENTER”) is looking for a Business Office Supervisor to join our team! Business Office Supervisor ensures that financial data and authorizations are tracked efficiently at the site, maintains communications with all site staff regarding financial/authorization status, ensures accuracy of data entry and maintains all front office functions including claims payment, denials and accurate audits. The supervisor oversees the staff assigned to various business office duties in our department. The supervisor will further assist in the Credentialing Department doing background checks, processing credentials of licensed staff, and other duties as assigned throughout the Authority Department. Supervises designated Business Office staff and functionalities. Works independently and must demonstrate good judgment and organizational skills.

Your Role In Action

• Supervises work performance according to organizational/departmental procedures.
• Collect, verifies, enters, monitors, and report data related to services billed. As well as maintains regular audits for accuracy.
• Communicates financial eligibility and other pertinent information to unit staff as needed.
• Completes audits on staff performance and standards compliance according to organizational/departmental procedures.
• Schedules all appointments for consumers according to organizational/departmental procedures.
• Maintains professional behavior and provide excellent customer service to both staff and consumers.
• Demonstrate ethical conduct, professionalism, and confidentiality in all activities. Complies with Agency policy and procedures.
• Attend required Agency meetings as scheduled.
• Complete and send accurate reports as assigned within specified timeframes.
• Ensures completion of all forms/documentation.
• Notifies management or designee of any on-going problems or noted areas of concern.
• Track, review, and verify billing statements to consumers for private pay balances.
• Provide or coordinate training for Business Office staff.
• Communicates to inside/outside provides and coordinates collection of materials to credential or make eligible to be a provider in our network as well as assists in tracking all requirements of those providers to be compliant.
• Performs other related duties as assigned. Adapts to changing working requirement

Education

• High School Diploma or General Education Diploma

Experience

• Minimum 3 years of experience in revenue management setting/ healthcare environment.
• Prior supervisory or managerial experience preferred.

Required Knowledge, Skills & Abilities

• The person must have well-developed interpersonal, organizational, and problem-solving skills, and be a team player with a desire to provide a high level of customer service.
• Possess strong verbal and written communication skills and interact effectively at all levels within the Agency.
• Strong leadership skills with the ability to maintain absolute confidentiality of all work-related matters with the ability to communicate effectively and tactfully within all levels of the Agency.
• Must have strong computer skills including use and maintenance of electronic mail and excel. Proficient with typing and requires excellent organizational and time management skills.

About Us

The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.
As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.
By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.

What Else You Should Know

This posting is associated with position #4112-90405.

What We Have To Offer

The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching – a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.
Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.
Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.
Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.