Business Office Specialist Hospice

Optum; Knoxville (TN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Equity stock purchase

Job summary

UnitedHealth Group is seeking a detail-oriented Billing Specialist in Knoxville, TN to support patient accounts, verify insurance, and ensure accurate revenue cycle processing. You will collaborate with payors and internal teams to resolve discrepancies and improve workflows.

Ideal candidates have 2+ years in healthcare billing or related roles, strong organizational and communication skills, and proficiency with Microsoft Office. This role offers full-time hours and comprehensive benefits.

Qualifications

• 2+ years of experience in healthcare billing, collections, revenue cycle, or administrative support.
• 1+ years of experience working with patient accounts, insurance verification, or reimbursement processes.
• 1+ years of experience using Microsoft Office or similar systems for documentation and reporting.
• Solid organizational, analytical and communication skills.

Responsibilities

• Process billing, collections, and reimbursement activities, ensuring accuracy and compliance with payor requirements.
• Review and maintain patient account information, resolving discrepancies and supporting timely claim processing.
• Communicate with internal teams, payors, and stakeholders to address account issues and support revenue cycle activities.
• Maintain accurate documentation and records in accordance with company policies and regulatory standards.
• Support business office processes through reporting, workflow management, and continuous improvement initiatives.

Skills

Healthcare billing

Accounts receivable

Analytical skills

Communication skills

Education

Associate degree

Tools

Microsoft Office

EMR systems

Job description

Explore opportunities with Amedisys, part of the Optum family of businesses. We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

Primary Responsibilities

• Process billing, collections, and reimbursement activities, ensuring accuracy and compliance with payor requirements
• Review and maintain patient account information, resolving discrepancies and supporting timely claim processing
• Communicate with internal teams, payors, and stakeholders to address account issues and support revenue cycle activities
• Maintain accurate documentation and records in accordance with company policies and regulatory standards
• Support business office processes through reporting, workflow management, and continuous improvement initiatives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 2+ years of experience in healthcare billing, collections, revenue cycle, or administrative support
• 1+ years of experience working with patient accounts, insurance verification, or reimbursement processes
• 1+ years of experience using Microsoft Office or similar systems for documentation and reporting
• Solid organizational, analytical and communication skills

Preferred Qualifications

• Associate degree in business, healthcare administration, or related field
• 1+ years of experience in hospice, home health, or healthcare revenue cycle operations
• 1+ years of experience with electronic medical records (EMR) or billing systems
• Knowledge of Medicare, Medicaid, or commercial insurance billing processes

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $22.85 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.