Business Office Specialist - Hyannis, MA

UnitedHealth Group; Hyannis (MA); On-site; USD 24,000 - 36,000; Full time

Job summary

UnitedHealth Group seeks a Hospice Business Office Specialist II to support hospice billing, collections, and administrative processes, ensuring accurate documentation and timely reimbursement. You will collaborate with internal teams to optimize revenue cycle operations.

The role emphasizes compliance with regulatory standards and continuous improvement of business office workflows, with opportunities for professional development within the Optum family.

Qualifications

• 2+ years of experience in healthcare billing, collections, revenue cycle, or administrative support.
• 1+ year of experience with patient accounts, insurance verification, or reimbursement processes.
• 1+ year of experience using Microsoft Office or similar systems for documentation and reporting.
• Solid organizational, analytical, and communication skills.

Responsibilities

• Process billing, collections, and reimbursement activities, ensuring accuracy and compliance with payor requirements
• Review and maintain patient account information, resolving discrepancies and supporting timely claim processing
• Communicate with internal teams, payors, and stakeholders to address account issues and support revenue cycle activities
• Maintain accurate documentation and records in accordance with company policies and regulatory standards
• Support business office processes through reporting, workflow management, and continuous improvement initiatives

Skills

Healthcare billing

Patient accounts

Communication

Analytical skills

Education

Associate degree in business/healthcare

Tools

Microsoft Office

Job description

Explore opportunities with Amedisys, part of the Optum family of businesses. We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As the Hospice Business Office Specialist II is responsible for supporting hospice business office functions, including billing, collections, and administrative processes. You will ensure accurate documentation, timely reimbursement, and compliance with regulatory and company standards while collaborating with internal teams to support efficient revenue cycle operations.

Primary Responsibilities:

• Process billing, collections, and reimbursement activities, ensuring accuracy and compliance with payor requirements
• Review and maintain patient account information, resolving discrepancies and supporting timely claim processing
• Communicate with internal teams, payors, and stakeholders to address account issues and support revenue cycle activities
• Maintain accurate documentation and records in accordance with company policies and regulatory standards
• Support business office processes through reporting, workflow management, and continuous improvement initiatives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Two (2+) years of experience in healthcare billing, collections, revenue cycle, or administrative support
• One (1+) year of experience working with patient accounts, insurance verification, or reimbursement processes
• One (1+) year of experience using Microsoft Office or similar systems for documentation and reporting
• Solid organizational, analytical, and communication skills

Preferred Qualifications:

• Associate degree in business, healthcare administration, or related field
• One (1+) year of experience in hospice, home health, or healthcare revenue cycle operations
• One (1+) year of experience with electronic medical records (EMR) or billing systems
• Knowledge of Medicare, Medicaid, or commercial insurance billing processes

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.65 to $26.45 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.