Business Office Manager-Surgery Center

Atlas Healthcare Partners; Olympia (WA); On-site; USD 65,000 - 85,000; Full time

Job summary

Atlas Healthcare Partners manages MultiCare Surgery Center - McPhee in Olympia, WA, and seeks an operations leader to oversee daily center operations and business office functions. You will supervise staff, coordinate patient admissions, registrations, and financial interactions, and collaborate with leadership to maintain high-quality outpatient care.

The role requires strong communication and organizational skills with experience in a medical environment.

Qualifications

• High School Diploma/GED.
• Associate's Degree or higher preferred for advancement.
• At least three years' experience in a physician's office or medical environment.
• Excellent communication and organizational skills.

Responsibilities

• Supervises daily activities of support staff to ensure smooth workflow and operation of the department.
• Oversees center business office functions (admissions/registration, insurance verification, scheduling, patient financials, medical records).
• Acts as liaison between the center and the central business office.
• Collaborates to establish and manage patient experience programs.
• Oversees center office supply inventory and ordering.
• Ensures compliance with local, state, federal, HIPAA, AAAHC, and OSHA requirements.
• Coordinates resolution of physician-related issues and staff interactions.
• Works with HR, finance, IT, compliance as needed.
• Performs other duties as assigned.

Skills

Communication

Organization

People management

HR policies

Education

Associate's Degree

Bachelor's degree (preferred)

Job description

MultiCare Surgery Center - McPhee, located in Olympia, WA, is a multispecialty ambulatory surgery center managed by Atlas Healthcare Partners. The center provides advanced surgical services across a range of specialties in a patient-focused environment. With a highly skilled clinical team and an efficient care model, MultiCare Surgery Center - McPhee is committed to delivering high-quality, accessible outpatient care to the Olympia community.

Position Summary

This position is responsible for managing the daily operations of an ambulatory surgery center. Primary responsibilities include supervising business office support staff and assisting in the management of those related functions and processes.

Essential Functions

• Supervises daily activities of support staff to ensure smooth workflow and operation of the department. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Conducts all hiring, performance reviews, counseling/disciplinary action, and termination of office staff. Manages any human resources/personnel issues for office staff.
• Overall manages the center business office functions which may include but is not limited to: patient admissions and registration, insurance verification, prior authorizations, scheduling, patient financial consultation, and medical records.
• Serves as liaison between the center and the central business office.
• Collaboratively with the center administrator and nursing director, establishes and manages patient experience program.
• Oversees center office supply inventory and ordering.
• Collaboratively with center administrator, nursing director, and compliance team, ensures center's compliance with all local, state, federal, HIPAA, AAAHC, and OSHA requirements.
• Coordinates the resolution of issues related to physicians and their office staff.
• Collaborates with others as needed such as human resources, finance, information technology, compliance.
• Other duties as assigned.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Minimum Qualifications

• High School Diploma/GED
• Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate's Degree.
• Requires a level of knowledge and ability normally demonstrated by at least three years' experience in a physician's office or medical environment.
• Requires excellent communication and organizational skills.

Preferred Qualifications

• Bachelor's degree preferred.