Business Office Manager - Resident Billing & Finance

Taylor Glen

Concord (NC)

On-site

USD 70,000 - 95,000

Full time

14 days+

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Job summary

Taylor Glen is seeking a Manager of the Business Office to oversee resident financial services, billing operations, accounts payable and receivable, and related administrative systems within our senior living community.

You will coordinate with Corporate Finance, support census and deposits, ensure HIPAA-compliant financial practices, and lead process improvements while maintaining accurate records and strong internal controls.

Qualifications

Bachelor’s degree in business administration, accounting, finance, or related field (or equivalent combination of education and relevant experience).
3–5+ years of progressive experience in business office operations, accounting, finance, billing, healthcare administration, or a related field.
Demonstrated experience with accounts receivable, accounts payable, billing, collections, financial recordkeeping, or related business office functions.
Demonstrated ability to independently research and resolve financial, billing, payer, or administrative issues.
Experience working with confidential financial, resident, employee, or operational information.
Proficiency with Microsoft Office applications, particularly Excel, Outlook, Word, and Teams, and the ability to learn and effectively use business and financial systems.

Responsibilities

Oversees community business office operations, coordinating resident financial services, administrative processes, financial documentation, and related activities in accordance with company policies, internal controls, and established procedures.
Coordinates resident billing and accounts receivable activities, including maintaining accurate resident accounts, entering applicable charges, reviewing statements, researching discrepancies, supporting collections, and meeting with residents or responsible parties to explain charges and account activity.
Coordinates payer and insurance processes, including payer verification, documentation, long-term care insurance claims, communication with insurance carriers, research of delayed or denied claims, and assistance to residents and families in navigating applicable benefits and reimbursement processes.
Partners with Corporate Finance on financial operations, including billing requirements, accounts receivable, accounts payable, reconciliations, financial reporting, claims and payment inquiries, and resolution of financial issues.
Coordinates accounts payable and purchasing processes, including reviewing and coding invoices, processing transactions, preparing and tracking check requests, coordinating departmental approvals, and ensuring timely submission.
Manages community cash and deposit activities, including petty cash, resident collections, receipts, and deposits, ensuring records are accurate and procedures followed.
Maintains census and resident status information, collaborating with Admissions and nursing to track movement and status changes for accurate records and billing.
Maintains effective administrative systems and records, supporting department leaders and identifying opportunities to improve efficiency, accuracy, and service.
Complies with all company policies, HIPAA, and Code of Conduct; completes required training and reports concerns promptly.
This position is essential to operations; team members may be required to report during emergencies or other events.