Business office manager/HR

Tali Healthcare Management; Swansea (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Low-cost medical insurance

Dental and vision insurance

Paid time off and holidays

Job summary

Tali Healthcare Management seeks a Business Office Manager/HR to oversee resident accounts, billing, front desk operations and HR files at our skilled nursing facility.

The role partners with residents, families and staff to ensure accurate billing, strong customer service and compliant financial processes while supervising reception and office operations.

Qualifications

• High school diploma or equivalent required.
• Experience in accounts receivable, billing, office management or HR.
• Healthcare or SNF setting preferred.
• Strong organizational and communication skills.
• Ability to supervise staff and coordinate front desk operations.

Responsibilities

• Oversee resident accounts, personal needs allowance funds.
• Process deposits, bank reconciliations and check requests.
• Support accounts receivable, billing and front desk operations.
• Supervise reception staff and front desk.
• Communicate billing questions with residents and families.
• Maintain financial records and ensure compliance with procedures.
• Order and manage office supplies.
• Oversee HR and employee files.

Skills

Resident billing

HR coordination

Office management

Customer service

Attention to detail

Education

High school diploma or equivalent

Job description

Tali Healthcare is seeking a Business Office Manager/HR to support the day-to-day financial and front office operations of our facility. We are a skilled nursing center providing short-term rehabilitation and long-term care in a supportive, team-oriented environment.

Position Summary

The Business Office Manager is responsible for overseeing resident accounts, financial processes, and front desk operations. This role works closely with residents, families, and staff to ensure accurate billing, strong customer service, and smooth daily operations.

Key Responsibilities

• Manage resident accounts, including personal needs allowance (PNA) funds

• Process deposits, bank reconciliations, and check requests

• Support accounts receivable and billing functions

• Oversee reception staff and front desk operations

• Communicate with residents and families regarding billing and account questions

• Maintain accurate financial records and ensure compliance with internal procedures

• Order and manage office supplies as needed

• Oversee HR and employee files

Qualifications

• High school diploma or equivalent required

• Experience in accounts receivable, billing, office management, or financial operations and HR

• Experience in a skilled nursing facility (SNF) or healthcare setting preferred, but not required

• Strong organizational skills and attention to detail

• Comfortable managing financial transactions and reconciliations

• Experience supervising staff or coordinating office operations is a plus

• Strong communication and customer service skills

Benefits

• Low-cost medical insurance

• Dental and vision insurance

• Paid time off and holidays

This role is well-suited for someone who enjoys organized, detail-focused work and values being part of a collaborative healthcare team.