Business Office Manager BOM

OHE OHNH EMP LLC; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages and PTO

Medical, dental, and vision coverage

401(k) with employer match

Job summary

Greenbrier Parma Healthcare Center, part of the CommuniCare Family of Companies, is seeking a Business Office Manager to lead the center's financial operations in Parma Heights, OH. The BOM will supervise the Assistant BOM and partner with the Executive Director on financial matters.

The role requires 3–5 years in a LTC business office, a business-related degree, and strong Medicare/Medicaid knowledge, with a focus on accurate billing, collections, and policy adherence.

Qualifications

• 3-5 years’ experience in the business office of a Long Term Care facility.
• College degree in Business Administration, Accounting/Finance, or related field.
• Prior supervisory experience and management training.
• Thorough understanding of Medicare, Medicaid, Private Insurance, Managed Care costing and analysis, personnel management, AR/AP, general ledger, and information systems.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to deal tactfully with team members, other staff, residents, family, visitors, government agencies, and the public.
• Willingness to seek out new methods and principles.
• Computer literate with Microsoft Office including Excel and Word.

Responsibilities

• Complete weekly BOM Admission Checklist and present weekly at morning stand up.
• Verify and tie out the midnight census testing for validity and accuracy daily.
• Complete admission procedures in absence of Admissions Coordinator.
• Conduct weekly Medicaid pending/collection blitz meeting with facility staff.
• Complete root cause analysis on accounts contributing to bad debt and advise leadership.
• Complete insurance forms per request and attend UR/PPS meetings as needed.
• Supervise, organize, evaluate, and monitor all business office staff.
• Meet with resident/responsible parties upon admission and discharge to discuss financial obligations.
• Coordinate tasks for timely and accurate billing and collections.
• Attend scheduled trainings and maintain compliance with policies and safety standards.

Skills

Business office experience

Supervisory experience

Medicare/Medicaid knowledge

Microsoft Office (Excel/Word)

Independent decision making

Education

Bachelor's degree in Business Administration, Accounting/Finance, or related field

Job description

Job Address: 6455 Pearl Road Parma Heights, OH 44130

Greenbrier Parma Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Business Office Manager to join our team.

Purpose/Belief Statement

The position of Business Office Manager (BOM) is responsible for maintaining CommuniCare Health Services (CHS) business office policies and procedures and direct supervision of the Assistant BOM. The BOM must be able to effectively communicate with the Executive Director, Regional Team, and Business Office Staff as well as interact effectively with external clients such as families, attorneys, and outside agencies. The position must function as both a team member and leader to ensure that work is accomplished and quality service is delivered while supporting team members and leading the way in celebrating team successes. With a focus on delivering quality service, the position must also manage the resources within their control and assist others in managing resources.

Job Duties & Responsibilities

• Complete weekly BOM Admission Checklist and present weekly at morning stand up to reduce exceptions
• Verify and tie out the midnight census testing for validity and accuracy on a daily basis Reference Policy Midnight Census
• Complete admission procedures in absence of Admissions Coordinator
• Conduct weekly Medicaid pending/collection blitz meeting with facility staff Reference Policies Collection Blitz and Medicaid Pending Log and Meetings
• Complete root cause analysis on accounts that contribute to bad debt then advise Executive Director regarding types of issues identified and proposed solutions
• Complete insurance forms per request Attend Utilization Review (UR) and/or PPS meeting as necessary
• Supervise, organize, evaluate, and monitor all business office support staff
• Meet with resident/responsible parties upon admission and discharge to discuss financial obligations
• Complete and coordinate tasks necessary for timely and accurate billing and collection
• Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance quality of care
• Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards

Qualifications

• Must have 3 - 5 years’ experience in the business office of a Long Term Care facility
• College degree in Business Administration, Accounting/Finance, or related field
• Prior supervisory experience and management training
• Must possess a thorough understanding of Medicare. Medicaid, Private Insurance, Managed Care costing and analysis, personnel management, accounts receivable/collections, resident funds, accounts payable, general ledger, and management of information systems
• Must have the ability to make independent decisions when circumstances warrant such action
• Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public
• Must be willing to seek out new methods and principles
• Must be able to use a computer literate and have a working knowledge of Microsoft Office including but not limited to Excel and Word

Benefits

• Competitive wages and PTO plans
• We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers
• We also offer 401(k) with employer match and Flexible Spending Accounts

About Us

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional, person‑centered care as a national leader in post‑acute services for individuals with chronic or complex conditions. Today, our more than 105 skilled nursing and long‑term care facilities serve nearly 13,000 residents at any given time. To support our centers and ensure long‑term success and continuity of care, CommuniCare has developed integrated lines of business spanning the full continuum of care. These specialized solutions include chronic disease management, memory care, telehealth services, Medicare insurance plans, behavioral health programs, and comprehensive medical services. Together, they enable us to deliver sophisticated, coordinated, and transformative care beyond the walls of our facilities. Our mission, Serve with Pride, is evident in the quality and consistency residents, families, and community partners have come to expect and trust. With more than 14,000 employees serving communities across Ohio, Indiana, Virginia, and West Virginia, we are dedicated to improving the lives of our residents by placing extraordinary service above all else. We continue to raise the bar and innovate wherever possible to enhance quality of life—creating environments where residents feel at home, employees thrive, and families find comfort and confidence in the care we provide. Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post‑acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long‑term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.