Business Office Manager (BOM)

MGM Healthcare; St. Louis (MO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

PTO accrual

Holidays & floating holiday

Tuition reimbursement

Early pay option

401(k) with company match

Medical/Dental/Vision/Life insurance

Job summary

Oak Park Care Center in Missouri seeks a skilled Business Office Manager to oversee billing, AR, and collections in a senior care setting. The role requires coordinating payer sources, ensuring accurate input into the EHR, and supervising the business office team.

Responsibilities include Medicaid coordination, data confidentiality, and cash handling, with collaboration to support timely payments and compliant operations in a fast-paced facility.

Qualifications

• High school diploma or GED required with some college coursework.
• Medicaid/Medicare and private pay knowledge preferred.
• Office management experience preferred.
• Skilled nursing/long-term care experience preferred.
• Proficient with computer software (Microsoft Office) and HRIS.
• Strong interpersonal skills, privacy, and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Manages billing, accounts receivable, and collections.
• Supervises business office staff and oversees operations.
• Gathers payer information and inputs into the EHR.
• Assists with Medicaid Pending applications and coordinates coverage with outside agencies.
• Maintains patient financial data confidentiality and security.
• Handles cash management, deposits, and payment recording.
• Coordinates with home office billing and payers to ensure timely payments.
• Balances census with nursing/admissions daily/weekly/monthly.
• Produces reports for analysis and month-end close activities.
• Ensures compliance with billing policies and procedures.
• Manages Resident Trust and Center Petty Cash, with reconciliations.
• Maintains personnel files in compliance with laws.

Skills

Billing experience

Accounts receivable

Medicaid knowledge

Office management

HRIS familiarity

MS Office

Communication skills

Privacy/confidentiality

Education

High school diploma or GED

Some college coursework

Tools

Microsoft Office Suite

HRIS system

EHR system

Job description

At Oak Park Care Center, we deliver the highest quality of care for every resident through our most valuable asset: you. We seek compassionate and thoughtful individuals who share our passion for exceptional care in senior living. Oak Park Care Center partners with a vast network of skilled nursing centers across two states to support our small team environment of caring professionals with the resources and benefits of a large enterprise. Your legacy of excellence begins when you join us at Oak Park Care Center.

Pay, Benefits and Perks of Business Office Manager (BOM):

• Competitive Pay Based on Experience
• Immediately accrue paid time off (PTO) as you work! (full-time only)
• 6 Observed Holidays + 1 Floating Holiday
• Up to $5,000 per in tuition/education reimbursement per calendar year for approved program of study
• Take home up to 75% of your net earned wages at the end of every shift
• 401(k) Retirement plan with company-matched contributions after 1 year of employment
• Medical (Teledoc Included), Dental, Vision, Life and other voluntary Insurances for full-time employees

Essential Functionsof Business Office Manager (BOM):

• Manages billing, accounts receivable, and collection activities in the center.
• Organizes, evaluates, and monitors business office operations and supervises assigned personnel in accordance with established policies and procedures.
• Meets with family members to gather information and ensures that all payer sources are documented and input correctly into EHR.
• Assists with Medicaid Pending applications, and works with resident, family and applicable outside agencies to finalize center coverage through Medicaid.
• Ensures integrity and confidentiality of all patient financial data.
• Performs collection activities for patient carriers.
• Establishes and maintains a system of financial record keeping, to include issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties.
• Interacts with home office billing team and payers to define billing requirements and ensures prompt payment of claims.
• Manages census activities including daily, weekly, and monthly balancing with the nursing and admissions departments.
• Produces reports for analysis purposes as needed.
• Manages month-end close activities related to charge capturing and submission of all billing statements and invoices to payors.
• Ensures compliance with all policies and procedures relating to billing.
• Monitors all ongoing projects related to AR, billing, and collections within the center.
• Manages Resident Trust Account for inhouse residents, to include weekly and monthly reconciliations.
• Manages Center Petty Cash to include reconciliation and reimbursement weekly and monthly.
• Maintains personnel files in compliance with applicable legal requirements

Qualificationsof Business Office Manager (BOM):

• High school diploma or general equivalency is required, with some college or technical school course work and minimum of three years of job-related experience, preferably in Office Management department, or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.
• Experience with Medicaid, Medicare, & Private Pay is preferred
• Experience in Office Management is preferred
• Skilled nursing, geriatric and long-term care experience is preferred
• Proficient knowledge of computer software (Microsoft Office Suite) and computer hardware, and use of HRIS system
• High level of interpersonal skills to handle sensitive information and documentation while maintaining privacy/confidentiality.
• Attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
• Good to excellent spelling, grammar and written communication skills.
• Excellent telephone and oral communication skills.
• Must be a team player along with the ability to work independently and efficiently in a fast-paced environment.
• Ability to operate most standard office equipment (printers, copiers, fax, etc).

EEO Statement:

Our facility provides equal employment opportunities. We are committed to complying with all state, federal, and local laws that prohibit discrimination in employment, including recruitment, hiring, placement, promotion, transfers, compensation, benefits, training, programs, reductions in workforce, termination, and recall. Our facility strives to provide equal opportunity for employment to all individuals who are properly qualified and able to perform the duties of their employment, without regard to employees’ legally-protected characteristics (“protected class”) including: age, sex, race, color, creed, religion, national origin, ancestry, citizenship, marital status, pregnancy, medical condition, physical or mental disability, sexual orientation, gender identity, sex stereotyping, or genetic information.