Business Office Manager (BOM)

Twilight Gardens Nursing and Rehabilitation; Norwalk (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

Twilight Gardens in Norwalk, OH is seeking an energetic, responsible individual to join our leadership team as the Business Office Manager (BOM). This full-time role demands Long-Term Care experience and insurance verification/billing expertise to lead resident billing, AR, and related processes.

You will collaborate with residents, families, facility leadership, government agencies, and corporate support teams to ensure accurate records and compliant operations across the skilled nursing

Qualifications

• Long-Term Care experience required.
• Insurance verification and billing experience required.
• 2–3 years of Business Office Manager/Director experience in skilled nursing preferred.
• Knowledge of Medicare, Medicaid, and commercial insurance.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication, leadership, and mentoring skills.
• Proficiency with Microsoft Word and Excel.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Manage resident billing, accounts receivable, and collections.
• Complete insurance verification and assist with billing processes.
• Maintain accurate resident financial records and accounts.
• Manage resident trust accounts.
• Complete month-end reporting and account reconciliation.
• Work with Medicare, Medicaid, and commercial insurance payers.
• Communicate professionally with residents and families regarding billing and account questions.
• Maintain accurate documentation and business office records.
• Implement and consistently administer company programs, policies, and procedures.
• Collaborate with facility leadership and corporate departments to support smooth business operations.

Skills

Communication

Leadership

Organization

Attention to detail

Mentoring

Prioritization

Multitasking

Professionalism

Tools

Microsoft Word

Microsoft Excel

Job description

Business Office Manager (BOM)

Twilight Gardens – Norwalk, OH
Full-Time

Twilight Gardens, located in Norwalk, OH, is seeking an energetic, responsible, and motivated professional to join our leadership team as our Business Office Manager (BOM).

This position requires Long-Term Care experience and insurance verification/billing experience.

The Business Office Manager plays a key role in the financial and administrative operations of our skilled nursing facility, working closely with residents, families, facility leadership, government agencies, insurance companies, and corporate support teams.

Key Responsibilities:

• Manage resident billing, accounts receivable, and collections

• Complete insurance verification and assist with billing processes

• Maintain accurate resident financial records and accounts

• Manage resident trust accounts

• Complete month-end reporting and account reconciliation

• Work with Medicare, Medicaid, and commercial insurance payers

• Communicate professionally with residents and families regarding billing and account questions

• Maintain accurate documentation and business office records

• Implement and consistently administer company programs, policies, and procedures

• Collaborate with facility leadership and corporate departments to support smooth business operations

Required Qualifications:

• Long-Term Care experience required

• Insurance verification and billing experience required

• 2–3 years of Business Office Manager/Director experience in skilled nursing preferred

• Knowledge of Medicare, Medicaid, and commercial insurance

• Strong organizational skills and exceptional attention to detail

• Excellent communication, leadership, and mentoring skills

• Ability to effectively work with residents, families, staff, government agencies, and insurance companies

• Proficiency with Microsoft applications, including Word and Excel

• Ability to manage multiple priorities and meet deadlines

• Ability to implement and consistently administer programs, policies, and procedures

Why Join Twilight Gardens?

At Twilight Gardens, we value the experience and dedication you bring to our team. We offer competitive pay, benefit options, a supportive work environment, and opportunities for professional growth and development.

Join a team where your experience matters and your contributions are valued. Twilight Gardens is proud to be part of a Great Place to Work® Certified organization.

Job Type: Full-Time

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